Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Customer Rating
1
Worst iPhone 14 pro max case no good
on May 5, 2023
Posted by: MimaSusanna
Terrible product! I used this for my IPhone 14 pro max - it didn’t protect my phone back from a 2-3 foot fall. The entire back of my phone is cracked/broken. I’ve never broken a phone before especially not with a short drop on a flat floor. Avoid this case! If it says drop tested I’d say that’s a lie.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 8, 2023
We understand that this is a very frustrating situation and we're sorry things have gone sideways. We put forth every possible effort - from design and materials to manufacturing and post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes. That said, any incident is still subject to a variety of unique dynamics, which prevent us from being able to eliminate all risk. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
First OtterBox that my phone shattered
on January 25, 2023
Posted by: Mother of 4
I have always had OtterBox phone cases. I always use second glass for protection. I dropped the phone and not even from a high point and the back of the phone shattered. I’m extremely disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 27, 2023
We're very sorry to hear about your damaged device. While our products are very protective, some situations cannot be predicted. We're happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer.
Give us a ring at 1-855-688-7269 with any questions or if you'd like to snag that new case.
Give us a ring at 1-855-688-7269 with any questions or if you'd like to snag that new case.
Written by a customer while visiting otterbox.com
Customer Rating
5
This is my go to case, always
on September 26, 2022
Posted by: ERoi
I have been using Otterbox Symmetry cases for the past few years. Every time I upgrade my phone I always grab a new Otterbox. Don’t be discouraged by other reviews, the fit is perfect, great protection, and slim profile. MagSafe is strong and will work with your MagSafe accessories, I’ve had zero issues.
Get the case! Don’t let other reviewers obvious user errors get in the way. It’s a great phone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
DO NOT RECOMMEND
on February 13, 2023
Posted by: rachel15
my new iphone 14 pro max i’ve had for less than a month fell out my pocket onto CARPET, and the back completely shattered. do not get this case if you’re expecting protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 15, 2023
We're very sorry to hear about your damaged device. Our Symmetry+ Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Service Support
Kindly,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Feels poor quality— and yellows fast!
on November 17, 2022
Posted by: SydneyF
This case is not good. I’ve been a long time purchaser of otterbox cases. Despite this one being so cute + convenient because of the MagSafe aspect, it’s poor quality. It’s already yellow on the sides after owning it less than a month. It also doesn’t feel like it fits snugly against my phone. I don’t recommend this case at all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 23, 2022
So sorry to hear about your disappointing experience with the Symmetry Series+ case. We're happy to hear the design and MagSafe compatibility was up to standard though. As far as the yellowing goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. Please give our friendly Otters a ring at 1-855-688-7269 and they'd be happy to get things looking sharp again with a replacement case!
Cheers,
OtterBox Customer Service Team
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Zero Shock Absorption
on May 15, 2023
Posted by: Jordan
I don’t recommend this case. I have a brand new iPhone 14 Pro Max. It didn’t last 3 months in his case. I have a screen protector and a camera protector as well. But the phone fell out of my hand and the entire back shattered. It looks like my phone absorbed ALL of the shock, and the care did basically nothing. Do not buy if you love your phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 16, 2023
Hey there Jordan. We're so sorry to hear the Symmetry Series+ case for your iPhone 14 Pro Max wasn't quite what you were expecting. We're constantly working to improve our cases with each new release, and we appreciate your feedback so we can continue to grow.
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please call our customer service team at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please call our customer service team at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4
Great eye catching case
on September 20, 2022
Posted by: Mike M
This is one stylistic case. I love the way it looks and feels. The black on black “Tiger Print” on the back looks great. Case feels just right when holding, not too slick but not too stiff. The only thing about this case is it doesn’t really look like it’s 3X Military Drop Standard. I guess that could be a good thing too. But hey, I’m pretty sure Otterbox wouldn’t lie about the quality and standards of their cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Stains on sides after 2 weeks
on November 9, 2022
Posted by: JDeCrick13
Feels cheap compared to previous cases, also stains badly on the sides after just a couple uses with clean hands, would not say this case is worth the money which is a bummer because it’s very cute.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2022
Although protection is our top priority, we totally get that you need your iPhone to stay looking sharp while covered for safekeeping, and we're sorry that your two-week-old Symmetry Series case is struggling on this side of things.
We're confident that a brand-new warranty replacement will be far better able to keep such cosmetic complications at bay, so please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!
Best,
OtterBox Customer Support
We're confident that a brand-new warranty replacement will be far better able to keep such cosmetic complications at bay, so please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com