Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1 out of 5
3.1
(181 Reviews)
Open Ratings Snapshot
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product. 
(
51 out of 126
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Customer Rating
3 out of 5
3
Very protective but changing colors
on February 22, 2023
Posted by: VanesArtea
Verified Purchase:Yes
It’s a really nice case and great protection. But the corners and sides are already turning brownish yellowish. I bought this in Nov 2022
Response from otterbox.comBy OtterBox, Customer Service Support, February 24, 2023
Hi there! We're happy to hear the Symmetry Series+ case for your iPhone 14 Pro Max has been suiting you and your needs well so far. We apologize for any disappointment you might have had due to those cosmetic concerns though. We do recommend the occasional case cleaning with warm water and mild soap to keep this looking sharp. If this doesn't freshen things up, please give our customer service team a call at 1-855-688-7269 and they'd be glad to look into your replacement options with you.

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great case, AWESOME color!
on April 4, 2023
Posted by: JustRyanScott
I LOVE the “Lime All Yours” color of this case! It’s actually kind of difficult to find a legitimately protective case in a unique color like this. I wish OtterBox made a Defender or Defender XT case in this color! The protection level is top notch, even with it being a more slim line case. I’m a postal employee with a walking route and I drop my iPhone a lot, and this case can take a beating, but keeps my phone looking pristine. My only issue with the case is that the rubberized bumper along the border discolors and does not wash clean. I absolutely would not have minded a gray or dark colored bumper, rather than the neon yellow matching color. Please, please, PLEASE expand your color options to the Defender line up of cases!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
DO NOT RECOMMEND
on April 11, 2023
Posted by: sarah
back of phone was damage when it fell onto my floor, case was intact but not the phone itself
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 12, 2023
Hey there, Sarah. We're very sorry to hear about your disappointing experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like a new case.

Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Power and Volume Buttons Don’t Work?
on May 3, 2023
Posted by: JenB
What am I doing wrong? I can’t press the power or volume buttons while using this case. The power button doesn’t seem to match up with the case, but the volume buttons do. Still, nothing happens when I try to press any of these buttons while my case is on? Am I the only one?
Response from otterbox.comBy OtterBox, Customer Service Support, May 4, 2023
Hey there, Jen! We're so sorry to hear about the troubles you've had with the Symmetry Series+ case for your iPhone 14 Pro Max. We design all of our cases on an individual basis to ensure their seamless compatibility with the unique features of your exact device, so this is definitely unexpected. If those buttons are feeling a bit stiff, we find that they'll loosen up after some additional use, but they should be lining up perfectly with the buttons on your phone.

We'd like to dig a bit deeper into this with you in order to better understand what's going on here. Please give our friendly Otters a ring at 1-855-688-7269 and they'd be more than happy to help find the best possible solution for you.

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Does not fit on iphone 14 pro max
on May 22, 2023
Posted by: Emma
Verified Purchase:Yes
Not worth the expensive price tag. It doesn’t fit well. Always peels or opens on top corners, exposing iphone. Cheap clear plastic look.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 23, 2023
Hey there Emma! We're sorry to hear about your Symmetry Series case struggles. These cases should be fitting snuggly against your device, so it sounds like you may need a replacement case to fix this issue.
We also are sorry to hear that you think that this case has a cheap look to it. We guarantee that though it may not feel like it, we aim to use the best quality materials to help create cases that are both protective and stylish.
If you would like to snag that replacement case, give us a ring at 1-855-688-7269 and one of our friendly Otters will be sure to get you taken care of.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love the color
on May 23, 2023
Posted by: Kahara Mabin
Verified Purchase:Yes
Love the yellow color and the sleek look this is one of my favorites
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Do no buy the clear
on June 3, 2023
Posted by: Jaydoe
Case won’t stay clear for more than a few months. Case is protective but the clear changes color n impossible to get back
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hey there! We're sorry to hear about your disappointment in our Symmetry Series+ case for your iPhone 14 Pro Max. This sounds like a very unusual situation. Thankfully, we have an awesome product warranty, and we would be happy to get a replacement sent out to you to help clear things up! Just give us a ring at 1-855-688-7269 and one of our friendly Otters will help you out.
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Horrible purchase !!
on June 5, 2023
Posted by: Julie
I’ve had it for less then a month and it has darken all around :(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 7, 2023
Hey, Julie! We're so sorry to hear about your disappointing experience with the Symmetry Series+ case for your iPhone 14 Pro Max. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We understand that you expect better out of your OtterBox though.

The good news is we have our amazing product warranty in place for when things go sideways like this. Please give our customer service team a buzz at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.

Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
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