Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Customer Rating
1
Would not Recommend
on December 31, 2022
Posted by: IkeRopi
My two month old phone completely shattered with this case from a three feet fall onto tile. I’ve recommended this series for the past 6 years over multiple phones both personal and work… but my faith has been shattered like the back on my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2023
We're very sorry to hear of your fractured faith and device due to the unfortunate outcome of what was a seemingly mild spill. Although distance can certainly be a factor when it comes to whether or not things unfold in such a way, any given incident is also subject to a variety of other unique dynamics that can play a role as well.
We regret that our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new OtterBox for use once that's all been taken care of. Please feel welcome to touch base at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
We regret that our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new OtterBox for use once that's all been taken care of. Please feel welcome to touch base at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Very nice case but impossible to clean
on January 24, 2023
Posted by: Sjones1992
The material of the case around the edge and front of the case is a different material than the rest. This material gets dirty very very easily and is impossible to clean. I have tried so many different ways to clean it and nothing remotely helps. Buy a different color!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service, January 25, 2023
We're sorry to hear about your Symmetry+ Series case color catastrophe! We recommend removing your device from the case, and cleaning the case lightly with hand soap and water. If this does not remedy the issue at hand, we would be happy to offer you a replacement case under our warranty. Give us a ring at 1-855-688-7269 and we can get that lovely lilac color back in your hands!
Written by a customer while visiting otterbox.com
Posted by: Noush
Verified Purchase:Yes
I have purchased two of these for my son and myself since we got the iphone14 Pro Max. It looks so pretty but the case is not adjusted verywell for the iphone14 Pro Max. It keeps moving and since it keeps moving, it effects my iphone screen. The last otterbox cases that we had were much fitted better.
Response from otterbox.comBy OtterBox, Customer Service Support, February 9, 2023
Hey there! We're so sorry to hear about those fit issues you're experiencing with the Symmetry Series+ case with your iPhone 14 Pro Max. We individually design all of our cases to work congruently with the unique style and features of each device, so that case should be sitting snug on your phone. Are you seeing looseness on all three of those case? We'd like to try and get to the bottom of this for you. Please give our awesome Otters a buzz at 1-855-688-7269 and they'd be happy to dive a bit deeper into things or look into your replacement options if needed.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Fits IPhone weird
on February 9, 2023
Posted by: art0120
I’ve had this case for 2 months and have had a ton of compliments on it. It’s super cute! However, it kinda of pops out of the case like it’s not quite deep enough for my 14 pro max. The sides have also become discolored rather quickly.
Response from otterbox.comBy OtterBox, Customer Service Support, February 13, 2023
Hi there! We're happy to hear the style of the Symmetry Series+ case has suited you well so far, but we have some concerns about the way it's fitting on your device too. We craft all of our cases on an individual basis to ensure it is seamlessly compatible with the unique device, so those fit issues are definitely unexpected. As far as any discoloration goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We'd still like to see what we can do to make this right. Please give our CS team a call at 1-855-688-7269 and they'd be happy to look a bit deeper into things with you or set you up with a replacement case if needed.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Vale
Verified Purchase:Yes
I don't like it very much, the protector scratches very quickly and the transparency turns yellowish
Response from otterbox.comBy OtterBox, Customer Service Support, February 14, 2023
We're sorry to hear about your case discoloration. We recommend removing your device from your case, and gently wash your case with warm water and hand soap. If that does not resolve this issue, give us a ring at 1-855-688-7269 and we would be happy to offer you a replacement case through our product warranty.
Cheers,
OtterBox Customer Service Support
Cheers,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
1
MagSafe magnets were weak, case doesn’t protect
on February 13, 2023
Posted by: Mick
I dropped my phone while trying to slip it into my pocket ( 3ft off the ground maximum) and it absolutely shattered the back glass, when I removed the case to see why it would’ve broke from something so light I saw that the bottom magnetic strip from the case had come out of position and was sideways, so when the phone fell that was where the cracks started. The ring magnet also came out, would not recommend, really wish I bought a defender instead
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 17, 2023
Hey there, Mick! We're so sorry to hear about this. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We also want to apologize for any disappointment due to the magnets within the case. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
doesn't fit tight and poor protection and magnets
on February 16, 2023
Posted by: CollinsCiCi
Purchased this for my phone to replace a cheaper one. The cheaper brand had much better protection. First time fell out of my lap onto carpeted floor, the back shattered. I constantly have to reset it in the case firmly and the magnets are weak, will not grasp onto holder if it is not in a cradle.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 21, 2023
We're very sorry to learn about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max. We uniquely crafted this case to be seamlessly compatible with your specific device, so any fit issues like that are definitely surprising. Did you receive the incorrect case for your device? We've also thoroughly tested and confirmed this case will work with any of our MagSafe products, but since we don't perform any third party testing we're unable to guarantee our case will be compatible with another company's accessory. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 and our friendly Otter would be happy to help find the best path forward for you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Wanted to love
on February 17, 2023
Posted by: Anonymous
After upgrading to an iPhone 14 Pro Max, I was very excited for this stylish case to protect my new phone. I’ve been an OtterBox user for years and had a black OtterBox case on my previous phone for over 3 years. I loved it and knew I wanted to go with OtterBox again. I was excited to try out this new tan color. The quality seems great, but after just one week, the edges of my phone are already discolored. I have already tried cleaning it with warm soap and water hoping it would be an easy fix and it did not resolve the issue. I wanted to love this case, but am feeling very disappointed given the price of this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 22, 2023
We're very sorry to hear about your Symmetry Series+ case color issues! This sounds like a very unusual situation, and we would be happy to help get your case replaced. Just give us a quick call at 1-855-688-7269 and we would love to help.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com