Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Customer Rating
1
on September 30, 2023
Posted by: smitty
Back of my brand new phone completely shattered with this on it- don’t recommend for protection. other than that it’s a decent case.
Response from otterbox.comBy Customer Service, October 2, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Savannah
Verified Purchase:Yes
Bought this for my brand new iPhone 14 pro max. Literally the second day my one year old grabbed my phone from the couch a dropped it on the floor and the entire back of my phone shattered. She dropped it from like a foot high. Expensive phone, expensive phone case, for nothing. Very sad.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 10, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Never again
on December 11, 2023
Posted by: Punky443
I have always used otterbox cases on my phones, especially the symmetry version but now I’m looking elsewhere. They’re not the same great quality they used to be. I threw my case away because my screen cracked
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 11, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t get
on December 22, 2023
Posted by: KatKitty1
Worst product ever and from the reviews they won’t replace your phone just will give you a new phone case even though that’s not was broken. Dropped it from 30.5 inches at work when I missed the desk by accident that was only the 2nd drop I’ve had with this phone!!! The 4ft to 78x shockproof information isn’t true. Can’t believe I was recommended this brand!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 26, 2023
Hi. We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Amazing Case- Sort of Defective. The bottom molded part is splitting apart already and it is brand new.
Response from otterbox.comBy Customer Service, February 13, 2024
Hello! We are happy to hear you love the case. We’re so sorry to hear that the bottom is already damaged! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t buy this
on October 26, 2022
Posted by: HarleyMarie2232
I bought this because I thought the design/print was cute and it is but the sides are stained after a week or so of light use. It looks horrible now.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 31, 2022
Appreciate the visual heads-up on the rapid and unsightly issue your week-old Symmetry Series+ case is suffering from. That's definitely not what we had in mind for a start with the case, and we'd love a chance to help spruce things back up for the long haul with a brand-new warranty replacement that is sure to stand the aesthetic test of time.
Just ping our friendly Otters at 1-855-688-7269, and we'll get right on the case!
Best,
OtterBox Customer Service Team
Just ping our friendly Otters at 1-855-688-7269, and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Great as always!
on November 6, 2022
Posted by: Counteli
I’ve always got the otter box symmetry series for my phone and this one is honestly my favorite one they’ve made. They redesigned it to make it way sleeker and to me more comfortable. i saw a couple of not great reviews which made me initially question getting the case but since I’ve always got this version, I decided to ignore them and get the case again and I am definitely glad I did
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Discoloration on my Case
on December 8, 2022
Posted by: Jonathan
Had the phone for about a month and my tan case started to discolored.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 9, 2022
You're not wrong to expect the Symmetry Series+ case to be able to keep your iPhone looking sharp for a lot longer than a month, and we're sorry that yours has strangely fallen on such aesthetically hard times.
Fortunately, we've got a great warranty in place that will help get you set up with a brand-new replacement that is sure to stand the cosmetic test of time. Just send word to our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Fortunately, we've got a great warranty in place that will help get you set up with a brand-new replacement that is sure to stand the cosmetic test of time. Just send word to our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com