Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Posted by: Paige
Verified Purchase:Yes
Nice case love the color and texture but not even a week after getting the corners started to turn colors. Very disappointed
Response from otterbox.comBy OtterBox, Customer Service Support, January 30, 2023
Yikes! We're so sorry to see this. We're happy to hear you've been enjoying your Symmetry Series+ case despite these cosmetic complication though. We do recommend the occasional case cleaning with warm water and mild soap to keep things looking sharp. We'd like to see what we can do to clean this up for you. Please give our awesome Otters a buzz at 1-855-688-7269 and they'd be glad to look into your warranty options with you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Protective but clear case turns brown
on March 8, 2023
Posted by: Jess54
This case is protective and I love that you can see the phone color through it but after 6 months it has turned brown on all the edges. I have cleaned it with mild soap and water and nothing removes the discoloring. Disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 10, 2023
Oh no! We're so sorry to learn about your experience with the Symmetry Series+ Clear case for your iPhone 14 Pro Max. We totally understand how that can be a bit disappointing. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We're happy to hear you've generally been a fan of this case despite these unwanted effects, but we'd still like to see what we can do to make things right by you. Please give our CS team a ring at 1-855-688-7269 and they'd be glad to go over your warranty replacement options with you.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not buy this case if you care about your iphone
on May 18, 2023
Posted by: Leers
This case is awful and provides 0 protection. Literally just got a new iPhone 14 pro max and the phone slipped other of my hand and dropped on a wood floor and the total back of my phone shattered. It provided 0 shock absorption and I’m so unhappy and disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 19, 2023
So sorry to hear the Symmetry Series+ case for your iPhone 14 Pro Max wasn't quite what you were expecting. We're constantly working to improve our cases with each new release, and we genuinely put forth every effort to create cases that are both stylish and protective.
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Taylor
Verified Purchase:Yes
This phone case is the worse . It didn’t protect the back of my phone . The whole back of my phone is cracked now i have to pay to get it fixed . Terrible support
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
We're sad to hear your iPhone 14 Pro Max was damaged under the watch of one of our Symmetry Series+ cases. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired.
Just give us a call at 1-855-688-7269 and we would love to help.
Kindly,
OtterBox Customer Support
Just give us a call at 1-855-688-7269 and we would love to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Worse protecting case
on August 13, 2023
Posted by: sophia289
I purchased this case a little over a month ago. The back of my IPhone 14 pro max is shattered. After reading a lot of these reviews there are many with the same problem. I don’t understand know why this is even being sold to customers knowing this is an issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 14, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
2
Would Not Purchase
on August 25, 2023
Posted by: liv07
I loved this case on the website! Not only was the design really pretty and sleek, but it seemed protective as well. I have had Otterbox cases in the past and have never been disappointed until now. After just 2 weeks with the case, the sides had turned completely brown/discolored. It did not even look close to the beautiful sage green color. I understand over time things tend to fade with everyday use, but for that to occur after 2 weeks was ridiculous. The other problem I had was a little chunk came off the side as well, however I never dropped/hit my phone. Again, this happened probably only a month after owning it. I had to return it.
Response from otterbox.comBy Customer Service, August 28, 2023
Hello! We apologize that you have experienced both a discoloration and a structural issue with this case. We have an amazing warranty and we are happy to assist with warranty replacing your product whenever the need arises. If you would prefer to proceed with warranty instead of making a return, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst protective cover ever
on September 2, 2023
Posted by: Jose
I bought an Iphone 14 Pro Max at a high price, as this is a premium product. I decided to buy an Otterbox cover as I had a couple of them before and those worked great. I am VERY DISAPPOINTED as the back of my phone is all in shatters as a result of a small fall (waist level). OTTERBOX should have stopped the sale of this product based on the amount of "shattering" claims or otherwise take responsability for substituting the device.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 5, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please call us at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Broken phone
on September 28, 2023
Posted by: Cntne
The back of my phone broke with the case on. No idea when or how. Just took it off to discover it smashed.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 29, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com