Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Customer Rating
1
👎
on April 25, 2023
Posted by: Amrie15
So bad…, I bought this case 2 months ago for my IPhone 14 pro max and from the beginning I noticed how 2 weeks later it was staining on the sides. I thought it was dirty which didn't make sense because I always clean it, but no... 3 days ago I noticed that practically the sides turned black when my case’s lilac
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 26, 2023
Oh no! We're sorry to hear about your case discoloration issues with our Symmetry Series+ case. This certainly sounds like an unusual situation, and we would be happy to get a replacement sent your way under our product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they will be sure to get you all set up with a clean case!
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t buy
on August 11, 2023
Posted by: Addi
I got this case and loved it however the dropped it from 4 or 5 feet on a basketball court and the whole back glass of my brand new phone shattered.
Response from otterbox.comBy Customer Service, August 14, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
OMG
on September 5, 2023
Posted by: TexMomma
Brand new IPhone 14 Pro Max, put on this case and literally it slid off my patio table onto deck AND SHATTERED MY MINUTES NEW PHONE. Absolutely shocked
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 5, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
2
Back glass shatter
on September 5, 2023
Posted by: Summerbriana31
I unfortunately have to join the back glass shatter club today :( I too have had otter boxes for YEARS, like over 10 years and have never broken a screen until now. It was not a huge fall either AND I have a MagSafe pop socket on the back which would have somewhat cushioned the fall. I’m sad and disappointed. I also dislike how the kind of clear green floral case started browning around the edges.
Response from otterbox.comBy Customer Service, September 6, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Quality not as it was before
on October 3, 2023
Posted by: ashpanash
Not only did I access the warranty on my first case, but a couple months with this new case and my back shattered today. Very disappointed and it has turned me off of otterbox now as it is supposed to save your phone and the damage which happened today was extremely concerning.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 4, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Only case I’ve used, first time having any issues.
on November 19, 2023
Posted by: peach22
For all of my iPhones over the past 7 years (8, 11ProMax, and 14ProMax), this is the only case I’ve used. I’ve never had any issues until the case with the 14ProMax.
I’ve been using it less than a year, taken it off of my phone maybe once or twice to clean it with a dry cloth, and it’s become so stretched out and loose. It pops off with minimal effort. I’ve never had such an issue with the symmetry series.
I've since purchased another at a discounted price, waiting to see if this happens again.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Emily
Verified Purchase:Yes
Accidentally dropped my phone and the entire back side shattered while in the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 28, 2023
Hello, Emily! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
LISTEN TO OTHER REVIEWERS ABOUT DISCOLORATION
on November 27, 2022
Posted by: JoshL
As at least 5 other reviews have stated, THIS CASE DISCOLORS HORRIBLY with seemingly no explanation. This is my actual Lime All Yours case after 1 week of use. Really? And I don’t believe it’s just dirt buildup, as I tried scrubbing with soap and water (per Otterbox’s care recommendation) and it’s not coming off. Here’s the thing. I bought mine long after OtterBox told others they’d send them a replacement so this leads me to believe that this is an issue with the material that the rubberized sides are made of (as the back is pristine), so unfortunately I will be returning and not purchasing again as this is clearly a substandard product. And a shame too because I absolutely LOVE the color and there’s nothing else on the market like it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 30, 2022
We appreciate the candid feedback and are sorry that you've had such a disappointing experience with the Lime All Yours version of the Symmetry Series+ case. Although there are some other folks who have experienced a similar dynamic, this is not something we find to be an overreaching issue, and we have great confidence that a brand-new warranty replacement will be better able to keep your iPhone looking sharp for the long haul.
Sounds like your intention is to move in another direction, but if you change your mind and would like to give it another go, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works.
Happy Holiday Season,
OtterBox Customer Support
Sounds like your intention is to move in another direction, but if you change your mind and would like to give it another go, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works.
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com