Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Customer Rating
1
Offers no protection
on October 31, 2022
Posted by: Renee
My phone screen cover shattered and should have been covered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2022
We are so sorry to learn of the damage your new iPhone 14 Pro Max sustained while under the watch of the Symmetry Series+ case. Were you using a screen protector as well? Although we put each of our cases through numerous drop tests to ensure they'll provide the best protection available to help limit the potential for such upsetting outcomes, the use of such a piece is never a bad idea.
Regardless, any given incident is subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk. Unfortunately, our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Service Team
Regardless, any given incident is subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk. Unfortunately, our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Very Dissapointed
on December 7, 2022
Posted by: par3688
I've been using Otterbox cases for almost a decade now and this is not the quality I expected. I'm already on my second replacement with this case. The first one had an issue with the volume buttons not aligning properly. I've only had the replacement for a few days and it is already discolored. I don't know if the material has changed, but it's super disappointing. I would advise getting this case only in black.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 8, 2022
Thanks for being such a longstanding Otter friend and fan—we genuinely appreciate the continued support over the past 10 years or so! We were certainly sorry to hear that you've recently had some struggles with those two Symmetry Series+ cases, and we'd definitely like to help get things back on track for another solid go of it like you'd enjoyed in the past.
Just give our friendly Otters a call at 1-855-688-7269, and we'll be glad to assist you further!
Happy Holiday Season,
OtterBox Customer Support
Just give our friendly Otters a call at 1-855-688-7269, and we'll be glad to assist you further!
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
No protection when dropped
on January 11, 2023
Posted by: Consumer
iPhone 14 pro max dropped once after owning 2 weeks. Zero protection from OtterBox. Do not buy!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 13, 2023
Your frustration is, of course, understandable, and we are truly sorry to learn of the damage your iPhone sustained during that lone drop while covered by the Symmetry Series+ case.
We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with repairs to your device's backside, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with repairs to your device's backside, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Dirty so quick.
on January 11, 2023
Posted by: Brooke
Just got my case less than a week ago and the outside edges are already so dirty. I’m so sad! I get you have a guaranteed policy but to have to pay shipping for a case less than a week old is a shame.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 18, 2023
We're sad too, and we're also very sorry to hear that your week-old Symmetry Series+ case has fallen on such aesthetically challenging times. Some of that could be due to the types of materials the case has come into contact with, but it's tough to say without a better understanding of its use. But definitely give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help make sure your iPhone is looking sharp while covered for safekeeping going forward!
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Started yellowing in less than a month
on January 21, 2023
Posted by: Sn19
I have only had the case for about 3 weeks and it’s already discolouring. I work from home and don’t leave it in sunlight at all. I shouldn’t even have to worry about that as this is supposed to be anti-yellowing. It offers good drop protection, which is the only pro.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service, January 25, 2023
We're sorry to hear about this unusual color catastrophe! Our Engineers work hard to ensure that our cases will last. We recommend removing your device from the case, and lightly washing your case with hand soap and warm water. If this doesn't do the trick, give us a ring at 1-855-688-7269 and we would be happy to get you a brand new replacement case!
Written by a customer while visiting otterbox.com
Customer Rating
1
Like many other reviews on here
on February 21, 2023
Posted by: BenJ
Like many other reviews here in regards to this case, if you accidentally drop your phone even from a low height onto soft floors, and want a shattered phone, then this is the case for you. New iPhone 14 pro max, left store with this case and screen protector as I was not leaving store without a case. 3 months in, pulling out
of pocket and slipped and fell no more than 3ft.
of pocket and slipped and fell no more than 3ft.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 23, 2023
We're very sorry to hear about your experience with the Symmetry Series case, Ben. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Not very protective
on February 24, 2023
Posted by: MMM82
I’ve been using Symmetry cases for a long time. This case gave me some reservations and they were well founded. I’ve had my phone for maybe 4 months and tonight at dinner I noticed that there was a crack on my camera area. So disappointed that this case didn’t protect my phone. I’ve had some pretty rough drops with my other iPhones and symmetry cases and never had more than a cracked screen protector. The back of my phone is shattered. I’m going to probably find a new case for after my phone gets fixed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 27, 2023
We're sorry to hear about your damaged device. Our Symmetry Series+ cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
Let me down!
on April 14, 2023
Posted by: Julio
I always get this style every time I get a new phone for the sleek design and drop protection but this time this case let me down….I have my brand new Pro Max on my lap was seating on my patio chair and my phone fall down flat on its back and the back glass shattered (have other phones happen the same thing an the glass survived) was not expecting that kind of damage! Very disappointed !
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 17, 2023
We're sorry to hear about your damaged device, Julio. While our Symmetry Series+ cases are protective, some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com