Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Customer Rating
1
Doesn't look like photo and sharp corners
on April 25, 2023
Posted by: Rokair
I you don't want a case that looks like the photo then maybe this could be for you. The photo was smooth and darker red with maybe some black flecks in the color. The real case is very pink with a hint of red, it has very shinny glitter in the plastic, and the edges are rough. :(. Very disappointed in this as I like my other OtterBoxes a lot. But, this is more something I would have expected from a cheap brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 26, 2023
Hey there Rockair! We're sorry to hear about this unusual situation with your Symmetry Series+ case. We try to capture the colors of our cases as well as we can, but some colors are hard to portray through a screen and may look a bit different in your hand. We do appreciate this feedback however, and we will be sure to pass it along to the proper teams. In the meantime, if there is anything that we can do to turn this experience around for you, give us a ring at 1-855-688-7269 and we would love to chat!
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Elizabeth
Verified Purchase:Yes
Good case with a good amount of protection but I was very disappointed with how the design looked in person compared to the online pictures.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 23, 2023
Hi there Elizabeth! While we are thrilled to hear that you are pleased with the amount of protection that our Symmetry Series case provides, we are sorry to hear that you are not loving the design. We always appreciate the feedback of our awesome customers, so we will be sure to pass this info along for you. In the meantime, if there is anything that we can do to help turn this experience around for you, give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not recommend
on June 23, 2023
Posted by: Dwscad
I’ve had my 14 pro max for less than two weeks. Never been out of the case and never been dropped. Back of the phone is completely shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly, OtterBox Customer Support
Kindly, OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Not worth it
on July 7, 2023
Posted by: Bsl3209
The back of my phone still shattered using this case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 10, 2023
We're sorry to hear that your iPhone 14 Pro Max was damaged while encased in one of our Symmetry Series+ cases. While we create our products to be durable and protective, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. Though we are unable to provide a warranty to your device, as we are not the manufacturer, we would be happy to get a replacement case sent your way. Just give us a call at 1-855-688-7269 and one of our friendly Otters will help you out.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Krisash
Verified Purchase:Yes
Back is too slippery. Thinking about returning. Sides have grip though.
Response from otterbox.comBy OtterBox, Customer Service Support, July 12, 2023
Hey there! We're sorry to hear about this slippery situation with your Symmetry Series+ case. We are always looking for ways to improve our products, so we greatly appreciate this feedback from you! In the meantime, if there is anything else that we can help with, give us a ring at 1-855-688-7269.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Love itttt
on July 23, 2023
Posted by: JeaeaB
I love it it gas protect my phones amazingly but it has gotten a little yellow
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Did not protect my phone at all
on July 25, 2023
Posted by: Eas peace
Otter box has always been my go to case. 8 months with the symmetry, I dropped the phone and it shattered the back of my iPhone pro max completely. Front glass was perfectly fine. I believe it was the magnetic ring pushing into the glass. This seems to be a product flaw. Hope they read the reviews and fix this issue!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 27, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
My daughter really likes the case. It's less bulky and more protective than her old case and the MagSafe option is a bonus.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com