Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Customer Rating
1
HORRIBLE
on January 20, 2023
Posted by: Nicole
Total waste of money, I have to spend more on repairs too. My new iPhone didn’t even last a month. It only fell 3 feet and my phone is shattered!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 25, 2023
Hey there. We're so sorry to hear about your phone. Our cases are very protective in most situations, but there are some variables that can't always be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a quick call at 1-855-688-7269 with any further questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Shattered my phone
on January 26, 2023
Posted by: eallen
I hate this. I got an otter box because there was supposed to be the best in the market for protection right? I had a minor drop out of my pocket and the entire back of my brand new iphone is shattered. Do not get this case if you’re expecting great protection
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 27, 2023
Hi there! We're so sorry to hear about your phone. We know that can be a frustrating experience. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though, just give us a ring at 1-855-688-7269 to get things moving or if you have any questions.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
First drop
on February 11, 2023
Posted by: CoCo
I have always loved Otter Box products but the first drop of my iPhone Promax 14 and back completely shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 14, 2023
Hi there, CoCo. We're so sorry to hear about your experience with the Symmetry Series+ case. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We understand that this can be a frustrating experience, but we can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Don't bother with this case
on February 14, 2023
Posted by: riri12
This was my go to brand and unfortunately my phone fell and the back of my iPhone Pro max 14 was completely shattered. I read another review with the same issue....
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 16, 2023
We're sorry to hear about your damaged device. Our Symmetry+ Series cases are protective, but some variables sadly can't be predicted. We're happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Best,
OtterBox Customer Service Support
Best,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
1
worst product ever.
on August 20, 2023
Posted by: dezzi
what an absolute waste, had this case on and my phone slipped out of my hand while walking (i had it down by my waist even) and the back of my iphone completely shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 21, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Protective but Loses Its Pretty
on September 30, 2023
Posted by: Bean67
This has been really great for protecting my phone (I have the clear glitter), but it has browned something awful around the rims and looks awful.
Response from otterbox.comBy Customer Service, October 2, 2023
Hello! We apologize that you have experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
DON'T BUY THE CLEAR
on November 9, 2023
Posted by: Erik
Honestly these cases just keep getting worse every year, the same clear case on my 6S is perfectly clear like the day I bought it, but this one is peeling, yellow, and disgusting all around the edges in less than a month. Stupidly I thought it might be better than the black one I originally bought (that has since stretched the rubber so much the phone isn't secure and pops out in my pocket) but clearly there's some engineering issues going on here.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 13, 2023
Hello, Erik! We are so sorry to hear that you are experiencing a discoloration issue and previously experienced some stretching issues with your case as well. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love this case!
on October 9, 2022
Posted by: RedTesla055
The case arrived much faster than my phone did, which was awesome. It fits perfect. It looks amazing. you can’t go wrong with this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com