Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Posted by: Eileen
Verified Purchase:Yes
Absolutely love my case, it’s durable and yet still slim which is love that it’s not bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tmoriarty
Verified Purchase:Yes
Slim like my phone doesn’t even have a cover. I love the color and how it feels
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Beth
Verified Purchase:Yes
Great case for protection. The clear sparkle case was a little cloudy looking on the sides but a great value for the protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dominiqui
Verified Purchase:Yes
This Cover too slippery and pot out by itself at times for the price paid it should be better quantity
Response from otterbox.comBy OtterBox, Customer Service Team, January 25, 2023
Hi there! So sorry for any disappointment you've had with this Symmetry Series+ case. We appreciate you taking the time to share your feelings on the case materials with us, but those fit issues you mention are a bit odd. We designed this case to work congruently with this specific device, so it should be sitting nice and snug. If you could please give our Otters a buzz at 1-855-688-7269 and they'd be happy to get to the bottoms of this with you and get things rolling on a replacement case if necessary.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Oris
Verified Purchase:Yes
Horrible quality. Got scratched after a couple uses. The charging luxury works whenever it desires to rather than once connected.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 26, 2023
We're sorry to hear about your Symmetry+ Series case troubles. It sounds like you are needing a bit of a case refresh!
We would be more than happy to offer you a replacement case under our product warranty, and we are confident that this will fix the MagSafe connectivity conundrum as well.
Just give us a quick call at 1-855-688-7269 and we would be happy to get a case sent out to you.
We would be more than happy to offer you a replacement case under our product warranty, and we are confident that this will fix the MagSafe connectivity conundrum as well.
Just give us a quick call at 1-855-688-7269 and we would be happy to get a case sent out to you.
Written by a customer while visiting otterbox.com
Posted by: CapnJim
Verified Purchase:Yes
My spouse like it. Provides a little more depth to face plate than standard Apple cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Michelle
Verified Purchase:Yes
I bought this for the enhanced drop protection and the antibacterial properties. My iPhone 14 Pro Max is a heavy phone weight-wise. This phone protector case doesn’t seem like it’ll really truly protect my phone if it were dropped onto hard surface flooring. The case feels a bit “thin” to me and seems less substantial than other Otterbix cases I’ve used in the past. It fits well, looks nice, and is easy to grip though.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 9, 2023
Hey there! We're sorry to hear the Symmetry Series+ case wasn't quite what you were expecting. This case is our ultra-sleek design, but we've thoroughly drop tested and confirmed it meets the military standard. We sincerely appreciate you taking the time to share your thoughts on the Symmetry Series+ case with us though. If you're looking for a case that offers a bit more protection, we'd recommend checking out our Commuter Series or Defender Series XT case. Please feel free to give our Otters a buzz at 1-855-688-7269 with any questions or if you'd like to chat about this further.
Written by a customer while visiting otterbox.com
Customer Rating
2
Discolored in Less Than 3 Months!
on February 12, 2023
Posted by: Kayla02
I love Otterbox cases, I’ve never had an issue where I my phone wasn’t protected and their styles for cases are very simple which I like but I’m pretty disappointed. This case claims no discoloration. I clean my case weekly if not monthly and this thing is brown and black around the edges after just 3 months of use.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 17, 2023
Oh no! We're very sorry for any discouragement you've experienced with the Symmetry Series+ case. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We understand how disappointing this can be though. Please give our friendly Otters a call at 1-855-688-7269 and they'd be more than happy to look into your warranty replacement options with you.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com