Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Customer Rating
2
Was an otter fan
on October 14, 2022
Posted by: Heather
Why is it advertised magsafe when none of my Apple accessories will stay on? Not only not magsafe compatible but slippery. Have both the rebel and black, love rebel design unfortunately a hard shiny surface and doesn’t connect to anything. Always get an ottorbox but looking elsewhere as I cannot use these daily. Such a shame.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2022
We're happy to hear you're a fan of the Rebel design, but your troubles with the MagSafe component are definitely concerning. We designed this Symmetry Series+ case to work seamlessly with our MagSafe chargers and accessories. Give our Otters a ring at 1-855-688-7269 and they'd be happy to troubleshoot this with you or look into getting you a brand new replacement case.
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not good!
on October 17, 2022
Posted by: JJjj
This case is not properly fitted, it always snaps off and the buttons are all loose and I have to move them to use my volume button. The MagSafe magnet is not strong at all always falls off. Definitely needs some work. Wasted my money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 21, 2022
Between the wonky fit and lackluster magnetic connection, it's safe to say you haven't been enjoying the Otter experience with the Symmetry Series+ case as it was intended, and we're sorry it's gone down this way.
We'd love a chance to help turn things around with a brand-new warranty replacement that is sure to provide a great fit and secure MagSafe hold going forward, so please do feel welcome to give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
We'd love a chance to help turn things around with a brand-new warranty replacement that is sure to provide a great fit and secure MagSafe hold going forward, so please do feel welcome to give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
New Slogan, Same Old Case
on September 19, 2022
Posted by: chichi
Nothing is improving. Purchased one today and scratches have formed here and there. I haven’t even used it for 24 hours. The edges weren’t carefully thought so you can see the defects throughout the case. It trapped everything in the case, from dust to hair. Worst part is that they put a sticker on the case about “anti yellowing” so when you took the sticker off. It left sticky mark on it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 22, 2022
Very sorry to hear of your lackluster experience with the Symmetry Series+ case for your awesome new iPhone 14 Pro Max.
Though there is an anti-scratch coating applied, the types of materials the case comes into contact with and the amount of force involved can still be a factor in such things. We weren't quite sure of what possible defects you would have been referring to, as we're actually really dialed into details and that's definitely not anything that's caused us concern. Possibly just a strange one-off? However it's gone, we'd be glad to help smooth things out with a brand-new replacement: https://www.otterbox.com/en-us/warranty-begin
As for that "worst part" you mentioned, we appreciate the feedback on the sticker and subsequent residue. There actually shouldn't have been any such label about discoloration ever put directly on that case. We are working with our channel partners to make sure that won't be anything that others have to contend with going forward, but rest assured you should be able to wipe your case clear of any remnants without much effort.
Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Though there is an anti-scratch coating applied, the types of materials the case comes into contact with and the amount of force involved can still be a factor in such things. We weren't quite sure of what possible defects you would have been referring to, as we're actually really dialed into details and that's definitely not anything that's caused us concern. Possibly just a strange one-off? However it's gone, we'd be glad to help smooth things out with a brand-new replacement: https://www.otterbox.com/en-us/warranty-begin
As for that "worst part" you mentioned, we appreciate the feedback on the sticker and subsequent residue. There actually shouldn't have been any such label about discoloration ever put directly on that case. We are working with our channel partners to make sure that won't be anything that others have to contend with going forward, but rest assured you should be able to wipe your case clear of any remnants without much effort.
Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Could be better
on December 16, 2022
Posted by: Sphynx
This case looks nice, but is kind of loose on the side, and dust can enter easily from the sides! Wish the case was more fit!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 19, 2022
You're not wrong to expect a snug fit from the Symmetry Series+ case, and we're sorry that yours is seeming a bit loose at its sides. Let's take it from the top with a brand-new warranty replacement that is sure to cinch things down for the long haul.
Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: George R
Verified Purchase:Yes
The box fits very well, and gives good protection. The only reason for not giving it 5 stars is that mag-safe attaches a bit weaker. Also the soft silicone rubber has little support at the buttons, such that dirt easily gets trapper there.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Unnecessary MagSafe Sticker
on October 12, 2022
Posted by: KD97
I like the phone case overall. Once on the phone, it has the classic look and feel you would expect from an OtterBox. To the genius individual/department that found it necessary to put a giant sticker on the back of the case signifying that it is MagSafe, should take a look at the nice outline it leaves once removed. There is already a MagSafe symbol on the inside of the case, which is identifiable by any Apple user, so the sticker becomes redundant. Overall, the sticker is a waste of money and resources for your company, and creates an unnecessary eyesore for customers when they look at the case on their phone for the first time. Fix this.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2
Don’t like this case
on September 24, 2022
Posted by: Becka1711
I don’t care for this case. The lip around the camera is too large for the phone to lay flat, so the phone will not lay on a wireless charger. Plan to just switch to an Apple brand case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2022
This specific Symmetry Series+ case was actually engineered for seamless interaction with Apple's MagSafe accessory ecosystem, and that charger will definitely fit perfectly and also provide the best performance.
But wireless charging really shouldn't be a problem, even with a standard Qi platform, though you just might need to be a little more deliberate in your placement. Not sure if you'd find something out in the market that you'd be happier with in terms of that lip around the backside camera, as that definitely a necessary design element to keep those three awesome lenses safe from harm.
If we can be of any further Otter assistance, please feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
But wireless charging really shouldn't be a problem, even with a standard Qi platform, though you just might need to be a little more deliberate in your placement. Not sure if you'd find something out in the market that you'd be happier with in terms of that lip around the backside camera, as that definitely a necessary design element to keep those three awesome lenses safe from harm.
If we can be of any further Otter assistance, please feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Almost amazing
on January 6, 2023
Posted by: Becca_23
I love the case! It’s just that where the buttons are. They move and are willingly it feels like the buttons are moving too. If I knew this was going to happen I would’ve bought a different case.
Written by a customer while visiting otterbox.com