Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Posted by: BC Jones
Verified Purchase:Yes
Excellent product. Perfect fit for IPhone 14 Pro. Keeps my phone charged up all day.
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t recommend
on January 29, 2024
Posted by: Ad99
Do not recommend. Phone dropped off of a table and the back is completely shattered. Luckily I have been paying for phone insurance but highly disappointed that I spent this much on a phone case and it didn’t protect it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 30, 2024
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: RB Dad
Verified Purchase:Yes
As with previous Otter cases this case met all expectations.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Would not recommend
on September 21, 2022
Posted by: Daniel
The magnets in the case are weak all my MagSafe accessory’s fall off
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 23, 2022
Totally get how important it is to the whole MagSafe experience that your iPhone stays appropriately attached to those accessories, and we're sorry that you've run into such an odd situation.
This Symmetry Series+ case was specifically engineered to accommodate MagSafe technology, so any Apple-certified accessories should work just fine with it. Let's take it from the top with a brand-new warranty replacement to see if there's just something wonky going on with your particular unit.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
This Symmetry Series+ case was specifically engineered to accommodate MagSafe technology, so any Apple-certified accessories should work just fine with it. Let's take it from the top with a brand-new warranty replacement to see if there's just something wonky going on with your particular unit.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Don’t like this one
on September 27, 2022
Posted by: BWJr
I’ve had Otterbox Symmetry for a long time on all of my phones. This is the first I’ve returned. Slippery as a bar of soap. Looks and feels cheap.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 29, 2022
We're so sorry that hear that after a long stretch of good times with the Symmetry Series case, you've opted to take a hard pass on this MagSafe-enabled version for the new iPhone 14 Pro Max.
Although there are some subtle differences between the two, we're actually surprised you found the overall experience to be noticeably inconsistent. With regards to the smooth outer finish, we approached that just like that original model in an effort to aid in its easy retrieval from pockets and such.
Not sure if you've already landed on something else you're happy with, but we do still make the Symmetry Series that you'd grown accustomed to in the past, which you can check out through the link below. Give a call to our friendly Otters at 1-855-688-7269 with any questions and we'll always be happy to chat!
https://www.otterbox.com/en-us/trendy-iphone-14-pro-max-case-black/77-88522.html
Best,
OtterBox Customer Service Team
Although there are some subtle differences between the two, we're actually surprised you found the overall experience to be noticeably inconsistent. With regards to the smooth outer finish, we approached that just like that original model in an effort to aid in its easy retrieval from pockets and such.
Not sure if you've already landed on something else you're happy with, but we do still make the Symmetry Series that you'd grown accustomed to in the past, which you can check out through the link below. Give a call to our friendly Otters at 1-855-688-7269 with any questions and we'll always be happy to chat!
https://www.otterbox.com/en-us/trendy-iphone-14-pro-max-case-black/77-88522.html
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrible
on December 19, 2022
Posted by: Twism213
I dropped my iPhone 14 pro max from the bathroom countertop with this case on and the back of phone is completely shattered with a small chip in the surrounding part of one of the lenses. I would not recommend this otter box case as a good protector for your phone. Look into buying another one of there products or source out for another brand of iPhone covers. I am extremely unhappy and disappointed in the since that I’ve only had my phone for 1 month and that says a lot about the protection of otter boxes products. Completely horrible 👎👎
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
Very great phone case
on September 14, 2022
Posted by: Markoz_Yoloz
I love this sleek design of this case. The buttons feel amazing. I personally don’t like showing logos on any of my phone cases and I love that this logo is inside the case. Great case for an amazing price. Would recommend!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Impossible to thoroughly clean & remove stains
on December 26, 2022
Posted by: Soph
Unfortunately after 3 months of use my case is dingy and dirty. I frequently wipe it down and clean it but the sides are completely stained. It’s embarrassing and I spent good money on this :( as far as durability it works well and the color was cute before it got gross.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 30, 2022
While it's nice to know the Symmetry Series+ case scores a few stars for overall durability and its initial cuteness, we're sorry to hear yours took an unexpected aesthetic turn for the worse in just three months' time.
Fortunately, we've got a great warranty that will help to spruce things right back up with a brand-new replacement that is sure to keep your iPhone looking sharp for the long haul. Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll have this all cleaned up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Fortunately, we've got a great warranty that will help to spruce things right back up with a brand-new replacement that is sure to keep your iPhone looking sharp for the long haul. Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll have this all cleaned up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com