I’ve owned ASUS motherboards for years and although I’ve only had my new board up and running for a few days, it’s been working without a hitch. I had to flash my Bios in order to install my 14th Gen CPU and that worked perfectly as well. All in all I’m happy with my purchase as I have been with all my previous ASUS purchases.
Ultimate potential. So far lackluster real results
on December 22, 2023
Posted by: Mattack27
Frequency of use:Daily
Verified Purchase:Yes
As of yet I have been unable to enable or even recognize the optical audio s/pdif port. This functions perfectly with my previous system and audio peripherals. This board seems to be completely incompatible with software called HP ZCentral Remote Boost which I am required to use to work remotely, and it causes windows to not boot up at all after posting and loading the bios, whereas my gigabyte motherboard has never had this issue. There are several different individual drivers needed to activate sound, or Ethernet when the board is installed instead of all just working out of the box. Despite advertisements of compatibility with iCue software, it is spotty at best so far. The easy optimization crashes my machine, though I am using every single component from a compatible list of components on the ASUS webiste, and my 14900 kf processor should be the ultimate in overclocking capability. There is more, but this is enough for now.
Response from https://www.asus.comBy CLM, December 12, 2024
Dear Mattack27,
Thank you for your comment.
We do understand your disappointment with the motherboard and the inconvenience this may have caused if you are having issues. If all your hardware are working properly and compatible with this motherboard, please ensure Windows was installed fresh from scratch using this motherboard to avoid any software or driver conflict. Software or driver conflict can cause the SPDIF feature of the motherboard not to work properly. Furthermore, your system crashing when you launch or run the HP ZCentral Remote Boost application is possibly related to a software conflict. If Windows was not installed clean using this motherboard, we recommend to do so to resolve the issues you are experiencing.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.