Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - ROG STRIX Z790-E GAMING WIFI (Socket LGA 1700) Intel Z790 ATX DDR5 Wi-Fi 6E Motherboard - Black
Average customer rating
4.4
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
78
4 Stars
11
3 Stars
11
2 Stars
2
1 Star
6
98%of customers recommend this product.
(
44 out of
45)
Customer Reviews for ASUS - Refurbished Excellent - ROG STRIX Z790-E GAMING WIFI (Socket LGA 1700) Intel Z790 ATX DDR5 Wi-Fi 6E Motherboard - Black
Posted by: Amoomey
Verified Purchase:Yes
Good mobo only problem is none of the motherboards rgb works out of the box.
Response from https://www.asus.comBy CLM, August 23, 2024
Dear Amoomey,
We certainly understand your disappointment and the inconvenience this may have caused.
To resolve the RGB issue, please double-check the pinout of the cables and verify if the lights are working properly on the device. If this steps were tried to no avail, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the
link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS
Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
To resolve the RGB issue, please double-check the pinout of the cables and verify if the lights are working properly on the device. If this steps were tried to no avail, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the
link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS
Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Great support so far with phone and emails. Very nice
Written by a customer while visiting https://www.asus.com
Posted by: Jrlsr
Frequency of use:Daily
Verified Purchase:Yes
Good Product easy to config, fans are easy to place
Response from https://www.asus.comBy CLM, September 28, 2024
Dear Jrlsr,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2408030987-0002) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2408030987-0002) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Danny Z
Frequency of use:Daily
Verified Purchase:Yes
It broke after three months. I have to pay for the warranty. I am very disappointed with the product.
Response from https://www.asus.comBy CLM, October 2, 2024
Dear Danny Z,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the motherboard being broken prematurely within three months of usage is a random problem. ASUS provides three year warranty coverage if this specific product was purchased brand-new. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the motherboard being broken prematurely within three months of usage is a random problem. ASUS provides three year warranty coverage if this specific product was purchased brand-new. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Lunchboxindamix
Frequency of use:Daily
Verified Purchase:Yes
Ultra high quality and appearance. This Motherboard has a ton of great features and also looks great when in use.
Written by a customer while visiting https://www.asus.com
Posted by: Patolinkr10
Frequency of use:Daily
Verified Purchase:Yes
Excellent product for gaming its a perfect motherboard
Written by a customer while visiting https://www.asus.com
Posted by: Danreph
Verified Purchase:Yes
Love the ease of use and leds look good and pushes the lmits
Written by a customer while visiting https://www.asus.com
Posted by: therealcowboys
Frequency of use:Daily
Verified Purchase:Yes
The thing works pretty great, 1 star due to getting kicked during warzone, not sure if its xmp or what but im using QVL ram from there website with the right timings and frequency. I read that its something to do with the ram or cpu reading. Figured with this price and new specs, there shouldnt be any issues in games. Also the stock settings that asus gives, makes the cpu hotter then hot. I put it into limits and works great and stays under 90c for most of the time now.
Written by a customer while visiting https://www.asus.com