Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - ROG STRIX Z790-E GAMING WIFI (Socket LGA 1700) Intel Z790 ATX DDR5 Wi-Fi 6E Motherboard - Black
Average customer rating
4.4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
81
4 Stars
11
3 Stars
11
2 Stars
2
1 Star
6
98%of customers recommend this product.
(
46 out of
47)
Customer Reviews for ASUS - Refurbished Excellent - ROG STRIX Z790-E GAMING WIFI (Socket LGA 1700) Intel Z790 ATX DDR5 Wi-Fi 6E Motherboard - Black
Posted by: Valkyrie
Frequency of use:Daily
Verified Purchase:Yes
This is my 4th Asus motherboard and my second ROG motherboard as an upgrade from the Z490. The Z490 performed flawlessly for the last 5 years but I wanted to upgrade to latest technology. The Z790 so far performs well and has offered no issues. I’m pleased with the performance and stability and have had no issues. The upgraded heat sink for the x5 m2 slot is also a plus. I highly recommend Asus ROG motherboards based on their consistent reliability, quality and performance.
Written by a customer while visiting https://www.asus.com
Posted by: Guntherette
Frequency of use:Daily
Verified Purchase:Yes
Will not recognize BT keyboard on initial boot up so need wired to get into Bios.
Written by a customer while visiting https://www.asus.com
Posted by: SpeedRin
Frequency of use:Daily
Verified Purchase:Yes
Look Very Great and Capable handle my High-End PC Very easily
Written by a customer while visiting https://www.asus.com
Posted by: Amoomey
Verified Purchase:Yes
Good mobo only problem is none of the motherboards rgb works out of the box.
Response from https://www.asus.comBy CLM, August 23, 2024
Dear Amoomey,
We certainly understand your disappointment and the inconvenience this may have caused.
To resolve the RGB issue, please double-check the pinout of the cables and verify if the lights are working properly on the device. If this steps were tried to no avail, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the
link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS
Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
To resolve the RGB issue, please double-check the pinout of the cables and verify if the lights are working properly on the device. If this steps were tried to no avail, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the
link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS
Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Great support so far with phone and emails. Very nice
Written by a customer while visiting https://www.asus.com
Posted by: Jrlsr
Frequency of use:Daily
Verified Purchase:Yes
Good Product easy to config, fans are easy to place
Response from https://www.asus.comBy CLM, September 28, 2024
Dear Jrlsr,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2408030987-0002) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2408030987-0002) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Danny Z
Frequency of use:Daily
Verified Purchase:Yes
It broke after three months. I have to pay for the warranty. I am very disappointed with the product.
Response from https://www.asus.comBy CLM, October 2, 2024
Dear Danny Z,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the motherboard being broken prematurely within three months of usage is a random problem. ASUS provides three year warranty coverage if this specific product was purchased brand-new. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the motherboard being broken prematurely within three months of usage is a random problem. ASUS provides three year warranty coverage if this specific product was purchased brand-new. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Lunchboxindamix
Frequency of use:Daily
Verified Purchase:Yes
Ultra high quality and appearance. This Motherboard has a ton of great features and also looks great when in use.
Written by a customer while visiting https://www.asus.com