Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - ROG STRIX Z790-E GAMING WIFI (Socket LGA 1700) Intel Z790 ATX DDR5 Wi-Fi 6E Motherboard - Black
Average customer rating
4.4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
81
4 Stars
11
3 Stars
11
2 Stars
2
1 Star
6
98%of customers recommend this product.
(
46 out of
47)
Customer Reviews for ASUS - Refurbished Excellent - ROG STRIX Z790-E GAMING WIFI (Socket LGA 1700) Intel Z790 ATX DDR5 Wi-Fi 6E Motherboard - Black
Posted by: Chris BCritter
Frequency of use:Daily
Verified Purchase:Yes
The motherboard was amazing and now JUNK. Worked flawlessly for 4 months and no changes or upgrades. Now continually spikes and shuts down the entire system without warning. I have had computer tech and myself both upgrade BIOS after the failures started (CODE 55). I cannot get anyone at ROG ASUS to talk to me about this, despite trying to call and trying to email.
Response from https://www.asus.comBy CLM, October 25, 2024
Dear Chris BCritter,
We do understand the inconvenience this may have caused if the system started to auto shutdown, and popping up a code 55 BIOS error.
Code 55 is usually a memory issue, please load optimze default after a successful BIOS flash. Try to test the memory. or try another known good RAM to isolate the problem. The auto-shutdown is usually a power issue, this can be related to either the PSU, CPU, or motherboard. If you don't have spare hardware to test, we recommend you send the product in for service to determine if this is a motherboard issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand the inconvenience this may have caused if the system started to auto shutdown, and popping up a code 55 BIOS error.
Code 55 is usually a memory issue, please load optimze default after a successful BIOS flash. Try to test the memory. or try another known good RAM to isolate the problem. The auto-shutdown is usually a power issue, this can be related to either the PSU, CPU, or motherboard. If you don't have spare hardware to test, we recommend you send the product in for service to determine if this is a motherboard issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Smallfry 61
Frequency of use:Daily
Verified Purchase:Yes
Have enjoyed my new Asus Rog Strix Z790-E WiFi motherboard. It has all of the features that I could ever need and found it on sale, so that makes the purchase even better. RGB features are very pleasing. Storage capacity for SSD's is more than enough than anyone could ever need. Installation went very smoothly. Flash Bios feature worked great to update to latest Bios version. Overall, very pleased with my purchase.
Written by a customer while visiting https://www.asus.com
Posted by: rrose75
Frequency of use:Daily
Verified Purchase:Yes
Nice Board works well though I cannot get XMP to work with my DDR5
Written by a customer while visiting https://www.asus.com
Posted by: Federicomcc23
Frequency of use:Daily
Verified Purchase:Yes
Best MB i have 10/10, is perfect with the intel core i7 12700k
Written by a customer while visiting https://www.asus.com
Posted by: djperkins68
Frequency of use:Daily
Verified Purchase:Yes
Great rig so far, motherboard is doing everything as advertised, thank you.
Written by a customer while visiting https://www.asus.com
Posted by: jimlb72
Frequency of use:Daily
Verified Purchase:Yes
This board has the quality and craftsmanship that I have come to expect from ASUS products.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
great MB and 200-300 cheaper than Hero series with almost all the features, was a pain to get wifi/lan working but another computer to download drivers make setup a breeze. and at 323 great deal.
Written by a customer while visiting https://www.asus.com
Posted by: Texhonolize
Verified Purchase:Yes
It stopped working after a month. In all my years setting up my own PC's I've never had a fail like this. I replaced this board with the F board to use all the parts that were on the E and no problems, otherwise I would have gotten a different companies board.
Response from https://www.asus.comBy CLM, September 9, 2024
Dear Texhonolize,
We do understand your disappointment with the motherboard and the inconvenience this may have caused. if it will not boot up or power on suddenly.
No boot or no POST, or no power on can either be any of the hardware (CPU, RAM, PSU), installed on the motherboard, including the motherboard itself. To resolve the issue, please verify all hardwares are still working properly. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the motherboard and the inconvenience this may have caused. if it will not boot up or power on suddenly.
No boot or no POST, or no power on can either be any of the hardware (CPU, RAM, PSU), installed on the motherboard, including the motherboard itself. To resolve the issue, please verify all hardwares are still working properly. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com