Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - ROG STRIX Z790-E GAMING WIFI (Socket LGA 1700) Intel Z790 ATX DDR5 Wi-Fi 6E Motherboard - Black
Average customer rating
4.4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
79
4 Stars
11
3 Stars
11
2 Stars
2
1 Star
6
98%of customers recommend this product.
(
45 out of
46)
Customer Reviews for ASUS - Refurbished Excellent - ROG STRIX Z790-E GAMING WIFI (Socket LGA 1700) Intel Z790 ATX DDR5 Wi-Fi 6E Motherboard - Black
Posted by: Matt -T-
Verified Purchase:Yes
Buyer beware, I have had ASUS products for as long as I can remember. Been gaming since the 90s, but this board let me down. I purchased it in March 2025. It is now July 1 of 2025 and my board just quit working. I went through the standard troubleshooting trying to figure out what was wrong. It was thrown a yellow light like the chips were bad. I tried pulling one chip out and the other verified I had them in the correct slots and nothing. I ordered new ram, thinking that somehow in some weird twisted universe both chips had died at the same time. I know that’s a far reach, but I couldn’t think of anything else. The new chips came. I popped them into the board. I’m still getting the yellow light. I have tried absolutely everything including a CMOS reset and popping the battery out. The board is dead. I have no idea what caused it, but I am just made at the cost of the board could fail after only two months of what I would consider to be fairly light use. I have yet to contact ASUS to see if they will honor an RMA. But the performance of the board has left me somewhat shocked. But that being said, I don’t want people to think that a singular instance makes these boards good. I have the same board in my laptop, which gets much more use and it works flawlessly, so I am left to think that I must’ve gotten the board that was assembled on Friday or something.
Response from https://www.asus.comBy Leonardo, CLM, July 6, 2025
Hi Matt T,
It is really unfortunate to hear about the DRAM error issue that you are having with your ASUS motherboard, please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We recommend that you contact ASUS support to request an RMA to get this issue resolved under warranty, and we will forward your feedback to our product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2410002678-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
It is really unfortunate to hear about the DRAM error issue that you are having with your ASUS motherboard, please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We recommend that you contact ASUS support to request an RMA to get this issue resolved under warranty, and we will forward your feedback to our product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2410002678-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: pisover
Verified Purchase:Yes
excellent monther bord.best barnd that i could could you.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
It destroyed my chassis usb male connection. And I needed to do bios update but other than that it looks great and works with my 5070ti so I am happy
Written by a customer while visiting https://www.asus.com
Posted by: Yerandy
Verified Purchase:Yes
This board it’s and excellent product, was that I needed
Written by a customer while visiting https://www.asus.com
Posted by: Anthony h
Verified Purchase:Yes
Its been very unstable to the point of unusable. Continues to reboot without warning
Response from https://www.asus.comBy ASUS Customer Loyalty US Support, May 29, 2025
Dear Anthony h,
We regret to learn that you are experiencing Restart Issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410002678-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Automatic Shutdown/Restart Issues https://www.asus.com/support/faq/1046480/
We regret to learn that you are experiencing Restart Issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410002678-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Automatic Shutdown/Restart Issues https://www.asus.com/support/faq/1046480/
Written by a customer while visiting https://www.asus.com
Posted by: JustMe@2024
Verified Purchase:Yes
Love this motherboard. Very well built. Great UI for bios. Love the OC options. I really love the Q diagnostics led screen and the leds.
Written by a customer while visiting https://www.asus.com
Posted by: Alec Weeman
Verified Purchase:Yes
Best motherboard I ever use. Easy installation, very much highly recommend.
Written by a customer while visiting https://www.asus.com
Posted by: PapaJon117
Frequency of use:Daily
Verified Purchase:Yes
Absolutely gorgeous board. All 4 M2 slots under heat sinks? So good. I could not be happier with it.
Written by a customer while visiting https://www.asus.com