Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
3
Ok product, it works.
on January 12, 2024
Posted by: WIZARDPD
from Louisville, KY
Gender:Male
I purchased this 3 months ago, and it works great as far as vacuuming goes. Issue is with the APP. Shark needs these upgraded to the App.
Need to be able to schedule room by room by certain day. Only option for scheduling is total house. Can't do that because some times people are asleep and rooms are not ready to be done.
Also the only option is to map entire house. Need option to go back to a certain room and have just that room re-mapped. This would be helpful if you move or change furniture around. Another option would be if the vac is having a hard time mapping a room. Only option is to keep mapping entire house.
Need to be able to schedule room by room by certain day. Only option for scheduling is total house. Can't do that because some times people are asleep and rooms are not ready to be done.
Also the only option is to map entire house. Need option to go back to a certain room and have just that room re-mapped. This would be helpful if you move or change furniture around. Another option would be if the vac is having a hard time mapping a room. Only option is to keep mapping entire house.
Response from sharkninja.comBy SharkNinja, March 19, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the app. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the app. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible!!!!!!!!!!!!
on February 4, 2024
Posted by: Rockytop1995
from Knoxville, TN
Gender:Male
Very disappointed in this vacuum. We had another model of shark robot that had a known problem with the motor so they replaced it with this model and its terrible. I would not recommend this to anyone out doesn't clean no where as good as our other shark robot
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 27, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
It doesn’t suck; it sucks!
on June 5, 2024
Posted by: Apq5
from Washington DC
Gender:Female
Doesn’t connect with 5G and is not on the description,
It only vacuum if it passes on top of the dirt - it doesn’t have brushes that pull
The dirt in the suction—- I move from i robot - I am going back-
No more shark for me
It only vacuum if it passes on top of the dirt - it doesn’t have brushes that pull
The dirt in the suction—- I move from i robot - I am going back-
No more shark for me
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, June 5, 2024
Hello Ana,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible
on October 13, 2024
Posted by: Kellz
from Dartmouth, Ma
Gender:Female
I haven’t had this for 9 months probably used it 10 times and it stopped working giving a bumper error
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, October 24, 2024
Hello Kellz,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
Should not buy
on October 27, 2024
Posted by: Clay
from Ohio
Gender:Male
I bought this matrix set it up hooked up and ready to go. First thing it wants to do is map my house but when I tell it to map house it blinks 2 outer red and center white lights battery not charged let charge all night still same thing app says battery full . Waste of my money and time. Thanks shark !
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 1, 2024
Hello Clay,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Robot vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Robot vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
I miss the programming features my old ones had.
on December 28, 2024
Posted by: James
from Florida
I am aggravated, I thought I could program it for what day and what time I wanted it to run like my old ones can with a remote. This one does not have that feature so each day I need to remember when and a courteous time because I live in a condo.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 18, 2025
Hello,
Thank you for taking the time to leave a review.
We're saddened to hear that you’re unhappy with your Robot's features. We greatly appreciate your feedback and we'll be sure to pass it along to the relevant teams for future consideration. In the meantime, please feel free to reach out to our team by phone at 1-888-228-5531 if you need any assistance with your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're saddened to hear that you’re unhappy with your Robot's features. We greatly appreciate your feedback and we'll be sure to pass it along to the relevant teams for future consideration. In the meantime, please feel free to reach out to our team by phone at 1-888-228-5531 if you need any assistance with your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Peace of Mind - THANK YOU
on January 5, 2025
Posted by: PDA/Prime Design
from United States
Gender:Female
PHENOMINAL as always!!!!! I am a loyal Shark believer, from my first purchase the floor steamer, then vacuums. Now this Matrix is key to keeping our house clean DAILY. I am picky because I am an interior designer so my home is always kept perfectly neat; but that's also why my homes sell in 24 hours. This vacuum cleaner does the work and gives me peace of mind. BTW I have 8 cats and 12 dogs.........yes inside.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible
on February 22, 2025
Posted by: Joj5501
from East islip NY
Gender:Female
I bought this a month ago and used it about 5 times. It keeps stopping saying the brush roll is stuck and when I open it there’s nothing there and the dirt cup is empty. It misses spots on the floor. My old shark was 100% better
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're so disappointed to hear that your vacuum isn't working as it should. Kindly give our team a call at 1-888-228-5531, so we can look into this for you. We’d love to help ensure that you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so disappointed to hear that your vacuum isn't working as it should. Kindly give our team a call at 1-888-228-5531, so we can look into this for you. We’d love to help ensure that you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com