Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
1
I worry that all these reviews are fake...
on January 28, 2024
Posted by: Alex27
App is broken yet is one of the main selling points for the Shark Robot Vacuums. The SharkClean app, which is stated in the instructions to be used to control the robot and is used for set up, doesn't create account. The verification link that is sent to emails, when opened from an iPhone, doesn't work. The app, even if you have to create an account and verify it manually on a PC, doesn't recognize existing account, so it won't log on. Via other users on the internet, this has been an unsolved problem for at least 2 years. Customer support was useless. A 15 year old could make a better app.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, March 27, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Oh shacleana..my girl
on April 24, 2023
Posted by: Morganea4
[This review was collected as part of a promotion.] We have hardwood floors with various height rugs throughout our home- so I’ve always been hesitant on an automatic vacuum. Since getting and setting up the shark, my mind has been changed. Fantastic. Every day at 530
She runs through the house like a champ. Today she did get stopped due to a babydoll in the floor from my 2 year old- but once we got the hair untangled, she was good to go. She does self clean once between finishing her run of the home and she’s only tried to commit suicide once by the stairs before we saved her. I can’t imagine not having her. We love shacleana and thank you for creating such a wonderful piece of technology.
She runs through the house like a champ. Today she did get stopped due to a babydoll in the floor from my 2 year old- but once we got the hair untangled, she was good to go. She does self clean once between finishing her run of the home and she’s only tried to commit suicide once by the stairs before we saved her. I can’t imagine not having her. We love shacleana and thank you for creating such a wonderful piece of technology.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Our Mini Helper
on May 19, 2023
Posted by: Charms240
from Arlington Tx
Gender:Female
[This review was collected as part of a promotion.] Very Excited with our Mini Helper it's so much easier to clean out the bin than the actual robot cleaner very easy to install app and set up. I love the app messages when something is stuck go check it out its amazing. There is some parts of the kitchen that I notice it misses but I do remove my mats to get that hard to get dirt. Overall it goes all over and picks up the mess dirt and especially the hairs all over the house from me and my daughter. When we are having unexpected visitors I turn it on for a quick clean and does it's job All I need is a mop robot and I'm complete. Very happy with shark robot and being able to set it up with alexa as well it's called mama bear when we need her, no issues she cleans and removes her own dirt happy mama's here.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
No room selection on schedule feature
on July 27, 2025
Posted by: Colleen
from Easley, SC
Gender:Female
The app does not allow me to select certain rooms for a schedule. The schedule feature only allows you to schedule the entire house or nothing, unless you want to set ‘no go’ rooms, which isn’t something I want to alter every day. My map is set, my rooms are labeled, so this simple feature should be there. I would do the entire house, but the battery won’t last and it has to go back and re-charge for 3 hours. I’m not happy with the purchase and may return it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 28, 2025
Hello Colleen,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Self-Empty Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Self-Empty Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Does a great job of cleaning
on July 15, 2023
Posted by: Dingbat2
from Tupelo, MS
Gender:Female
I’ve only have my robot a couple of weeks am please with the way it cleans..the only thing I don’t like is the app needed to run it. With my other robot the app was easier to use. But like all things someone thought it needed to be improved & in doing that made it harder to use
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Regretful purchase
on October 18, 2023
Posted by: Tim10
from Florida
Gender:Male
The vacuum is okay but the app is absolutely junk. The app continuously crashes and does not allow you to properly edit the map making the app completely useless. Also you are limited to two no-go areas on the map. Regretting this purchase.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Robotics, October 20, 2023
Hi there,
Thank you for taking the time to leave your feedback. I'm sorry to hear about the issues you've experienced with the app.
We would like to help you with this.
Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
SharkClean US
Thank you for taking the time to leave your feedback. I'm sorry to hear about the issues you've experienced with the app.
We would like to help you with this.
Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
SharkClean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Focus on tech, not enough focus on functionality
on October 23, 2025
Posted by: Ashley01
from Pacific Northwest
Gender:Female
I bought a shark years ago when they came out, worked great, easy to troubleshoot and very long lasting. This version has been nothing but issues. Sub par suction, doesn’t detect dirt well, and now currently will not charge, I have had this less than a year and do not have carpet. I also have this set up in a space of about 700 square feet so the bar is pretty low. I would not recommend this product at all and next time will be buying something else.
Response from sharkninja.comBy SharkNinja, October 23, 2025
Hi Ashley,
Thank you for sharing your experience. We’re truly disappointed to hear that your Matrix Self-Empty Robot Vacuum hasn’t lived up to the Shark standard you’ve come to trust.
The issues you mentioned with suction, dirt detection, and charging are definitely not what we want for our customers. We’d love the opportunity to troubleshoot this with you and explore options to make it right.
Please reach out to our Customer Care team at 1-888-228-5531 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service.
Warm regards,
Shark Clean US
Thank you for sharing your experience. We’re truly disappointed to hear that your Matrix Self-Empty Robot Vacuum hasn’t lived up to the Shark standard you’ve come to trust.
The issues you mentioned with suction, dirt detection, and charging are definitely not what we want for our customers. We’d love the opportunity to troubleshoot this with you and explore options to make it right.
Please reach out to our Customer Care team at 1-888-228-5531 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
My New Best Friend
on May 16, 2023
Posted by: Mimi0615
from Pittsburgh, PA
Gender:Female
[This review was collected as part of a promotion.] We got this Shark US - Shark Matrix™ Self Emptying Robot Vacuum and it very quickly became my new best friend. The setup, downloading, installing the App and mapping the area was super easy. It only took the robot two times to recognize the areas. It does great job cleaning both the carpet and the floors. After my grand puppy visits i just have to pick up his toys and then call my buddy to clean up after him. It picks up all the debris he has tracked in as well the dog hair. I love the self emptying feature and I love that I can schedule it to run while i am in another area doing something else... It has quickly become my favorite appliance.I may have to give this as a gift to my son. Great product... i absolutely love it. Cleans way better than expected and is so easy to use. And easy to empty, this is a must have!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com