Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
1
ABSOLUTY NOT
on February 24, 2025
Posted by: Eddie
from Colombia, MD
Gender:Male
DO NOT BUY!!! I purchased my Shark Matrix and was completly not satisfied. At first it works well, however after a few weeks the robot began to miss multiple parts of the house and we need to re-map it multiple times a month. ALSO the battery dies VERY quickly. Completly not worth it. Keep your money.
Response from sharkninja.comBy SharkNinja, March 6, 2025
Hello Eddie,
Thank you for taking the time to leave a review.
We're so disappointed to learn that you’re having some trouble with your vacuum. Something doesn’t seem quite right about how your product is performing, and we'd like the chance to look into this for you. Kindly reach out to our team at 1-888-228-5531; our specialists are eager to help you get the best experience with your Robot.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so disappointed to learn that you’re having some trouble with your vacuum. Something doesn’t seem quite right about how your product is performing, and we'd like the chance to look into this for you. Kindly reach out to our team at 1-888-228-5531; our specialists are eager to help you get the best experience with your Robot.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don’t waste your money
on December 2, 2025
Posted by: Cheap garbage
from New york
Gender:Male
Piece of crap don’t work worth a crap. And that’s being nice
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 5, 2025
Hi there,
Thank you for taking the time to leave a review.
We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-888-228-5531 so we can assist you further.
Hours of Operation:
Monday–Friday: 9 AM – 9 PM EST
Saturday: 9 AM – 6 PM EST
Kind regards,
Shark Home US
Thank you for taking the time to leave a review.
We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-888-228-5531 so we can assist you further.
Hours of Operation:
Monday–Friday: 9 AM – 9 PM EST
Saturday: 9 AM – 6 PM EST
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Bad design
on December 27, 2025
Posted by: Mcgee Shark
from Freeport , TX
Gender:Female
Brushroll door fell off and couldn’t put it back, the brushroll continues to fall off
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 29, 2025
Hi Mcgee,
Thank you for sharing your experience. Having the brushroll door fall off and not stay in place can be frustrating, especially when it affects the performance of your vacuum. We’d like to help resolve this for you. Please contact us at https://support.sharkninja.com/en-CA/contact-us so our team can review the issue and assist you further.
Kind Regards,
Shark Clean US.
Thank you for sharing your experience. Having the brushroll door fall off and not stay in place can be frustrating, especially when it affects the performance of your vacuum. We’d like to help resolve this for you. Please contact us at https://support.sharkninja.com/en-CA/contact-us so our team can review the issue and assist you further.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Short life span and no repair available
on January 8, 2026
Posted by: Casey Thibodaux
Gender:Male
Garbage. After a little over a year, a side brush motor failed. Shark told me they would only repair it if it was under warranty and would not allow me to pay for a repair. They said my only option would be to buy a new machine at a 30% discount, which is still more than I paid for this one due to their extreme fluctuating price scale.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 12, 2026
Hi Casey,
Thank you for taking the time to leave a review.
We’re unhappy to hear that your side brush motor failed after a little over a year. We understand how disappointing this must be, especially since our team informed you that replacements are only available under warranty and could not offer a paid repair option.
Your feedback regarding our warranty policies is very important to us, and we will share it with the relevant teams internally.
If there’s anything we can do to improve your experience or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you for taking the time to leave a review.
We’re unhappy to hear that your side brush motor failed after a little over a year. We understand how disappointing this must be, especially since our team informed you that replacements are only available under warranty and could not offer a paid repair option.
Your feedback regarding our warranty policies is very important to us, and we will share it with the relevant teams internally.
If there’s anything we can do to improve your experience or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Battery issues
on February 10, 2026
Posted by: MeliRey
from Texas
Gender:Female
Started saying it needed a new battery. Replaced it and it still says it needs a new battery. It will not charge or reset.
Sadly this year I will be having to shop for a new vacuum and most likely a new brand.
Sadly this year I will be having to shop for a new vacuum and most likely a new brand.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 11, 2026
Hello,
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear that you’re experiencing charging issues with your Robot. We understand how frustrating it can be after replacing the battery, and you're still experiencing issues. We completely understand how this situation can negatively affect you, and it’s certainly not the experience we want for our customers. To resolve this as quickly as possible, we recommend contacting our team through our support page, where one of our agents can assist you directly, or you can check out our self‑help guide for step‑by‑step troubleshooting related to charging issues. You’ll find all relevant links included below.
Self-Help Guide: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide
Contact Page:https://support.sharkninja.com/contact-us
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear that you’re experiencing charging issues with your Robot. We understand how frustrating it can be after replacing the battery, and you're still experiencing issues. We completely understand how this situation can negatively affect you, and it’s certainly not the experience we want for our customers. To resolve this as quickly as possible, we recommend contacting our team through our support page, where one of our agents can assist you directly, or you can check out our self‑help guide for step‑by‑step troubleshooting related to charging issues. You’ll find all relevant links included below.
Self-Help Guide: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide
Contact Page:https://support.sharkninja.com/contact-us
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great!
on April 28, 2023
Posted by: Brittlb
from Westfield, IN
Gender:Female
[This review was collected as part of a promotion.] We got this Shark Robot self emptying vacuum to try to keep up with all dirt and debris in our home. We just built our home so there is a lot of stuff on the floor. We have hardwood floors and area rugs so we wanted something that could tackle both surfaces. This works amazingly and would recommend to others. It does a good job with cleaning the floors, emptying into the base and it is easy to clean. I also enjoy the different things you can program for the shark to do like setting a schedule which we do for the middle of the night.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great upgrade!
on May 1, 2023
Posted by: Priserratos
from CA
Gender:Female
[This review was collected as part of a promotion.] I previously had the shark AV752 ION Robot Vacuum, its a HUGE upgrade compared to this one! Before the vacuum wouldn’t have a designated direction it would pretty much bump into everything and be all over the place, compared to this one it pretty much goes row by row and the app features are way better! And also self cleaning! After each run it does back to its dock and cleans it self out. I would definitely recommend this is a life saver! Especially with kids there’s so much that needs to be done so I like how sweeping the floor isn’t a task for me anymore lol.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for pet hair
on May 1, 2023
Posted by: Holly W
from Woodhaven, Michigan
Gender:Female
[This review was collected as part of a promotion.] I needed some help with keeping up with the pet fur and I got this robot vacuum. The large emptying hold is great. With pet hair I have to empty it more frequently but it's worth it. It does a great job on the tile and wood floors as well as my large floor rug. It does a pretty good job along the edges with the side brush. I'm still trying to figure out how to make rooms with the mapping. I'm sure I'll get there. I like that I can schedule it to clean at certain times or just have my alexa start it up. This has been a chore saver for me. It takes me a lot less time now to use my main vacuum, which I use now to do the little nooks and crannies that this can't get into. I high recommend this vacuum if you have pets.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com