Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
on March 30, 2026
Posted by: Sherlock Holmes
Gender:Female
We love our shark matrix, it gets all the floors very clean. It makes life so much easier!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Too many error codes so it doesn't run overnight.
on April 1, 2026
Posted by: SuzanneM
from Tallahassee, FL
Gender:Female
I love the vacuum when it works but it's always giving us errors. The lidar is always dirty. It's given me so many error messages it now says to take it in for service. There's no service areas near us. I originally ordered the mop and vacuum system but the fluid containers were too small for decent cleaning so we purchased this one because it was only a vacuum. We purchased it in 2024 and it doesn't work now.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 2, 2026
Hi Suzanne,
Thanks for taking the time to share your experience with us. We’re sorry to hear your Matrix Self-Empty Robot has been giving frequent error messages and is now asking for service, especially since you’ve only had the unit since 2024. The LiDAR should not require constant cleaning, and you should not be dealing with repeated interruptions when trying to run daily cleaning sessions. We understand how frustrating this has been, especially with no service centers near you.
We’d like to take a closer look at what’s happening and explore the best solution so you can get back to consistent performance.
Please reach out to us here so our team can assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Thanks for taking the time to share your experience with us. We’re sorry to hear your Matrix Self-Empty Robot has been giving frequent error messages and is now asking for service, especially since you’ve only had the unit since 2024. The LiDAR should not require constant cleaning, and you should not be dealing with repeated interruptions when trying to run daily cleaning sessions. We understand how frustrating this has been, especially with no service centers near you.
We’d like to take a closer look at what’s happening and explore the best solution so you can get back to consistent performance.
Please reach out to us here so our team can assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Piece of crap
on April 8, 2026
Posted by: Tinytiger
from texas
Gender:Female
This thing has more problems its a waste of money. I get alerts on the app saying its brush roller is stuck, the side roller is stuck, something is jammed so i have to hunt this thing down to check. NOTHING is jammed, just a few pieces of hair is in the brush roller. It cant ever empty the dust bin it is always trapping something in it. When i check the dust bin its EMPTY!! why is it saying it cant empty the dust bin if its already empty? i get a workout walking my house just to find where it stopped at for a boggus alert.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 10, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We sincerely apologize for how frustrating your experience has been with your Shark Matrix, especially with the repeated app alerts, false jam notifications, dust bin emptying errors, and having to constantly track the robot down. We understand how exhausting and disappointing this has been, particularly when the unit isn’t actually jammed or full.
We appreciate you letting us know about this, and we’d like to look into these issues further for you. Please reach out to us through the link below so we can review this with you and see how we can help.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We sincerely apologize for how frustrating your experience has been with your Shark Matrix, especially with the repeated app alerts, false jam notifications, dust bin emptying errors, and having to constantly track the robot down. We understand how exhausting and disappointing this has been, particularly when the unit isn’t actually jammed or full.
We appreciate you letting us know about this, and we’d like to look into these issues further for you. Please reach out to us through the link below so we can review this with you and see how we can help.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Crap
on April 10, 2026
Posted by: bluey
from Texas
Gender:Female
This thing stops working in less than a year. the portal says there is warranty and the support offers 30% for a new model, totally unacceptable. Never buying again.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 11, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We apologize for the confusion around the warranty and how disappointing this experience has been, especially with the unit stopping after less than a year. We understand how unacceptable that feels.
We can see that you recently reached out to our team and are currently receiving assistance. If you need any updates or have further questions, please feel free to contact us through the link below so we can continue supporting you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We apologize for the confusion around the warranty and how disappointing this experience has been, especially with the unit stopping after less than a year. We understand how unacceptable that feels.
We can see that you recently reached out to our team and are currently receiving assistance. If you need any updates or have further questions, please feel free to contact us through the link below so we can continue supporting you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
Wonderful product for a husky household
on April 13, 2026
Posted by: chexmixmom
from Tucson, AZ
Gender:Female
Love it!! I am a former Irobot owner. I had a top of the line vacuum. It was buggy and seemed to get lost a lot. It was loud and took forever to clean a room. Rather than spend a fortune on another Roomba, I went with a Shark. I own 5 other SharkNinja products. Not one of them has let me down. This vacuum is quiet, fast and keeps my floors clean. I wasn't crazy about the roller brush, it seemed a bit weak for dog hair (I own two huskies). But I just ordered a new, stronger roller brush. I'm hoping it will get some more hair. But my Matrix does a pretty good job getting it most of it up. My only complaint is my inability to schedule normal cleaning schedules and having to empty the bin. I really liked the bag in the Roomba. There wasn't any chance of dirt spilling when filling it. So, aside to the two cons mentioned above, I am really happy with the vacuum. Let's see if it lasts longer than the Roomba.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Matrix is great
on May 3, 2026
Posted by: Pain killer
from Kansas
Gender:Female
This is the 2nd replacement and it works great!!.
We have 2 dogs and 3 cats and daily vacuuming is a must
We have 2 dogs and 3 cats and daily vacuuming is a must
Written by a customer while visiting sharkninja.com
Customer Rating
1
Doesn't work at all
on May 10, 2026
Posted by: Brandon1
from Chicago
Gender:Male
Never worked out the box it just kept flashing two outer red light and 1 white center light i tried everything idk what to do not but return it for a full refund
Response from sharkninja.comBy SharkNinja, May 11, 2026
Hi Brandon,
Thank you for taking the time to leave a review.
We’re devastated to hear that the unit didn’t work straight out of the box, that’s certainly not the experience we want for our customers, and we understand how frustrating this must have been. If you have not yet returned it, we'd like to help. The link below will take you to our support page, where you’ll find detailed guidance to help resolve the issue. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re devastated to hear that the unit didn’t work straight out of the box, that’s certainly not the experience we want for our customers, and we understand how frustrating this must have been. If you have not yet returned it, we'd like to help. The link below will take you to our support page, where you’ll find detailed guidance to help resolve the issue. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
on May 16, 2026
Posted by: Shark Bite
from Oceanside, CA
Gender:Female
We
Love it, covers every inch!! And so fun to watch🤣
Love it, covers every inch!! And so fun to watch🤣
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com