Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
4
Love my Shark!!
on February 11, 2026
Posted by: Shark Jason
I got my Shark after having trouble with my first one, guess it was a dud. I was very pleased with the first one until something happened, but I was graciously sent another one and has been working well for the past 2-3 weeks. The only complaint I have is that it doesn't go all the way to the edge of the walls, otherwise I love the ease of not having to dump the lint or whatever it picked up while working. Especially love that I can program it to clean on certain days or just have it clean at any time I need.
Written by a customer while visiting sharkninja.com
Customer Rating
5
great robo vac
on March 8, 2026
Posted by: SMJX
from Georgia
Gender:Female
got this to replace a roomba...the difference is amazing, The dirt container is always full (yes, messy house, dogs, cats, etc) this thing runs quietly, goes everywhere, has great mapping system and works with my alexa!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Get something else
on March 15, 2026
Posted by: RichardMc17
from Lillington, NC
Gender:Male
Doesn’t clean thoroughly, brush wears down, leaves black scuffs of baseboards, gets stuck on/under ANYTHING, won’t pass through a gap in furniture that’s under ~36”
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hello Richard,
Thank you for taking the time to leave a review.
We're truly sorry to hear about the difficulties you've had with your robot, especially with it not cleaning thoroughly, the brush wearing down, leaving black scuffs on baseboards, and getting stuck. We understand how frustrating this has been and how much it has impacted your experience, and it’s certainly not the level of performance we aim to provide. We recommend referring to our self help guide, which provide detailed troubleshooting steps. If the issue isn't resolved, you'll be guided to or customer service team, where we can take a closer look and assist you further.
Self-Help Guide: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We're truly sorry to hear about the difficulties you've had with your robot, especially with it not cleaning thoroughly, the brush wearing down, leaving black scuffs on baseboards, and getting stuck. We understand how frustrating this has been and how much it has impacted your experience, and it’s certainly not the level of performance we aim to provide. We recommend referring to our self help guide, which provide detailed troubleshooting steps. If the issue isn't resolved, you'll be guided to or customer service team, where we can take a closer look and assist you further.
Self-Help Guide: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
3
Okay but could be better
on March 17, 2026
Posted by: DrDem
from Sebring FL
Gender:Male
Not as good as one with 2 collecting brushes so it has to make multiple passes.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 17, 2026
Hi there,
Thank you for leaving a review on the Shark Matrix.
We truly appreciate you taking the time to share your experience in comparison to your previous model. Your feedback is valuable, and we'll be forwarding it to our team for review so we can continue improving our products.
Kind regards,
Shark Home
Thank you for leaving a review on the Shark Matrix.
We truly appreciate you taking the time to share your experience in comparison to your previous model. Your feedback is valuable, and we'll be forwarding it to our team for review so we can continue improving our products.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not a fan of the Matrix
on March 18, 2026
Posted by: SharkLoyal
from North Carolina
Gender:Female
My original Shark robot vac was much more efficient with regard to cleaning. The matrix gets caught in the refrigerator, on a rug, etc. I am all about NEW technology, but the OG did a much better job. I want to throw this in the dumpster. I am a long time Shark customer, but this has me thinking about going elsewhere .
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 21, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear your Shark Matrix Robot isn’t performing as efficiently as your previous Shark robot. We understand how frustrating it is when it gets caught on rugs, edges, or around appliances like the refrigerator, especially when you’ve had a better experience with older models. We know how disappointing it feels when an upgraded model doesn’t meet expectations.
Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further.
https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We’re really sorry to hear your Shark Matrix Robot isn’t performing as efficiently as your previous Shark robot. We understand how frustrating it is when it gets caught on rugs, edges, or around appliances like the refrigerator, especially when you’ve had a better experience with older models. We know how disappointing it feels when an upgraded model doesn’t meet expectations.
Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further.
https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Overall a great unit
on March 18, 2026
Posted by: Red 75
I was very apprehensive about going to another Shark given the problems I had with my old one.
But I am happy to report that this unit goes where the other unit would easily get hung up.
If I had any complaint at all, it would be the house mapping. The map it shows is nothing like our house. Similar in ways, but it makes it very difficult to name rooms as they don’t have shapes of our actual house.
But I am happy to report that this unit goes where the other unit would easily get hung up.
If I had any complaint at all, it would be the house mapping. The map it shows is nothing like our house. Similar in ways, but it makes it very difficult to name rooms as they don’t have shapes of our actual house.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Nice LIDAR capabilities, but lost suction power
on March 27, 2026
Posted by: Colorado
from Colorado Springs
Gender:Male
We've owned the Matrix for about 3 years. It worked great for the first couple, and it still does a nice job of covering all the computerized map regions of the house. But it seems to have lost suction, and no longer even picks up all the obvious dust, dirt, and debris off the wood floor or carpet. We've cleaned everything we can on the machine but it hasn't helped. To really clean we have to use the full size Shark vacuum.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, March 27, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Matrix has started losing suction after years of working well. We understand how frustrating it is when your robot no longer picks up dust and debris the way it used to, especially after you’ve already taken the time to clean everything you can. We’d really like to help troubleshoot this further and see what we can do to get your unit performing properly again. When you have a moment, please visit our support page via the link below and follow to steps outlined.
https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Matrix has started losing suction after years of working well. We understand how frustrating it is when your robot no longer picks up dust and debris the way it used to, especially after you’ve already taken the time to clean everything you can. We’d really like to help troubleshoot this further and see what we can do to get your unit performing properly again. When you have a moment, please visit our support page via the link below and follow to steps outlined.
https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible reliability
on March 28, 2026
Posted by: Jeffff
Gender:Male
If you want a vacuum that might last a year before it dies this is the brand for you. On my 3rd Shark 1st one lasted about a year 2nd less then, got it replaced at NC now 8 months later dead again, now out of the original warranty, never buy another Shark
Response from sharkninja.comBy Sharkninja, March 28, 2026
Hi Jeff,
Thank you for taking the time to share your experience with us. Going through multiple vacuums and having each one fail within a year, on top of dealing with warranty limitations is incredibly frustrating, and we appreciate you explaining what you’ve been through. Your feedback truly matters, and we want to help you get this resolved.
Even if your unit is outside the warranty window, we still offer additional options that may help. To start, we’d recommend referring to our self‑help guide here to troubleshoot the issue you’re experiencing:
https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca
If the steps do not resolve the problem, please follow the directions provided at the end of the guide, which will walk you through how to receive further assistance from our team.
Kind Regards,
Shark Home.
Thank you for taking the time to share your experience with us. Going through multiple vacuums and having each one fail within a year, on top of dealing with warranty limitations is incredibly frustrating, and we appreciate you explaining what you’ve been through. Your feedback truly matters, and we want to help you get this resolved.
Even if your unit is outside the warranty window, we still offer additional options that may help. To start, we’d recommend referring to our self‑help guide here to troubleshoot the issue you’re experiencing:
https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca
If the steps do not resolve the problem, please follow the directions provided at the end of the guide, which will walk you through how to receive further assistance from our team.
Kind Regards,
Shark Home.
Written by a customer while visiting sharkninja.com