Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
1
not compatible with google home assistant
on November 20, 2025
Posted by: bad bot
from Georgia
Gender:Male
I bought this to work with my google home assistant for voice command. a firmware update was pushed down and now google home does not see the vacuum. this is still unresolved 2 months and counting. it appears there is no sense of urgancy to correct. highly disappointed and would not re-purchase Read the reviews on line before buying
https://www.googlenestcommunity.com/t5/Home-Automation/Shark-vac-not-connecting-to-Google-Home-app/m-p/747605#:~:text=Shark%20royally%20screwed%20up%20this,just%20changed%20to%20SharkNinja.com.
https://www.googlenestcommunity.com/t5/Home-Automation/Shark-vac-not-connecting-to-Google-Home-app/m-p/747605#:~:text=Shark%20royally%20screwed%20up%20this,just%20changed%20to%20SharkNinja.com.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 21, 2025
Hello there,
Thank you for taking the time to leave a review.
We're disappointed to hear about the connectivity issue with Google Home after the firmware update and the delay in resolving this. We understand how frustrating this can be, especially when you purchased the product for voice command functionality. Please know that your feedback is very important to us, and we’ll share it with our product and engineering teams for review as they work on improving compatibility. If you haven’t already, please reach out to our support team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're disappointed to hear about the connectivity issue with Google Home after the firmware update and the delay in resolving this. We understand how frustrating this can be, especially when you purchased the product for voice command functionality. Please know that your feedback is very important to us, and we’ll share it with our product and engineering teams for review as they work on improving compatibility. If you haven’t already, please reach out to our support team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Brush roller sucks brush not stiff enough
on November 23, 2025
Posted by: Fluffy dog hair
from California
Gender:Male
Brush, roller socks, barely picks up, fluffy dog hair off of carpet. It will go over the fluffy dog hair, three or four times and it will still be on the carpet. Vacuum is great app is great. Roller and suction sucks.They need to improve on the stiffness of the brush and suction
Response from sharkninja.comBy SharkNinja, November 24, 2025
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear about your experience with our Robot. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re disappointed to hear about your experience with our Robot. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
I Love this Robot Vac!
on December 18, 2025
Posted by: Maxine2
Gender:Female
I have only had “Maxine” for a short time, I have used it twice to clean my entire home. It is amazing how clean it gets my hard floors. It is so easy to map the house and have it clean. So far everything has worked perfectly. The setup was easy, it is easy to clean it up. It says to clean it once a month but it is so easy I just clean it after it docks. The battery lasts about 1 hr 45min which is enough to clean my home, it takes 1hr 21min to clean mine, and very well. It is not as loud as a normal vacuum, I don’t find it too loud at all. The only thing is the side brush gets stuck on my flat rug when it comes out from under the couch but I just help it get over that spot then it moves on.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Vacuum
on January 9, 2026
Posted by: jngreen114
from Hondo, Texas
Gender:Male
This is my second one that I have bought, the first one lasted almost 10 yrs........then, I just got this one and it works FANTASTIC!!
It is so nice to come home to a vacuumed house in between using the other vacuum.......
LOVE IT!!
It is so nice to come home to a vacuumed house in between using the other vacuum.......
LOVE IT!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 18, 2026
Posted by: Ginny b
A new product works well
Was a replacement
Thank you
Was a replacement
Thank you
Written by a customer while visiting sharkninja.com
Customer Rating
5
I love it, and I didn't think I would.
on January 19, 2026
Posted by: Seda
I actually do love this vacuum. It is my first robot vacuum and I didn't have high hopes, just something to help take some of the work off of my plate. The vacuum is actually really good. The floors are really after a cleaning. I still vacuum once a week, to get the hard to get areas but the house is much cleaner with the help of the robot vacuum. It's not too loud and it does take a while, it's not fast, but as I said, it does a great job vacuuming. The floors feel great afterwards. Very easy to empty the hub and the app is great, very easy to connect and it feels intuitive. I bought one for parents, and they fought it. Let's see if they love it as much as I do.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love the mapping feature
on January 25, 2026
Posted by: LynneBr
I’ve only had this for a few weeks, but so far I love it. It especially works great on my wood flooring and tile. It’s not perfect picking up all the hair from my golden retriever, but it’s definitely sufficient enough that I don’t have to use my upright vacuum nearly as much.
Written by a customer while visiting sharkninja.com
Customer Rating
5
AMAZING ROBOT!
on January 31, 2026
Posted by: (robot is "Tony Shark")
Bought this about 2 months ago. I must say, this was absolutely, undoubtably one of the BEST purchases I've ever made in my life! This robot is AMAZING! I recently bought a new condo. All carpet on the second level. Kind of a mix of light/dark grey carpet. My dog is about 18 pounds but she sheds like a husky. Little did I know, her fur was EVERYWHERE. I hate vacuuming too. I got this robot on Black Friday at 50% off. I set it up and WHAM....this little robot is a BEAST! After my first use, I emptied the bin and a sweater of fur came out. I was amazed. I vacuum the carpets now maybe 2-3 times a week and still get small bundles of hair in the bin. My carpets always look awesome with the lines and designs the robots leaves. I loves this robot. It's almost like my little toy. Just get my Iphone out, open the app...and vacuum my carpets with ZERO effort. LOVE THIS ROBOT!!!!
Written by a customer while visiting sharkninja.com