Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
Asset
on September 12, 2025
Posted by: Max1
I have had it for a few weeks. I love it...
It really is amazing to watch it move around my home and clean..
It really is amazing to watch it move around my home and clean..
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great robot vacuum
on September 17, 2025
Posted by: Shark Shifter
from South Carolina
Gender:Female
Have had it three weeks and I love it!!! Does an amazing job!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Robot works great app crashes even after 2 updates
on October 7, 2025
Posted by: John’s
from South carolina
Gender:Male
When I first got it the app worked great. The unit does a good job however when it completes it’s cycle and I hit review report the app locks up and the. I have to restart the app. Please fix this. I am using an iPhone 14+ on version 18.6.2
Written by a customer while visiting sharkninja.com
Customer Rating
5
on October 13, 2025
Posted by: jess52
Love the new robot. cleans well and the self-empty is so great
Written by a customer while visiting sharkninja.com
Customer Rating
5
Nice & quiet
on October 23, 2025
Posted by: Pegs60
from Milwaukee, WI
Gender:Female
I love it! It is so quiet too. I don’t have to turn up my tv volume. Been using it for a little over a week now & have not seen anything it missed. So it’s doing very well.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Need more time!
on October 25, 2025
Posted by: Florida Bird
Gender:Female
The jury is still out. My old shark robot has two brush feet and seemed to pick up more stuff! From emptying, it doesn’t appear that this robot is picking up hair.
Response from sharkninja.comBy SharkNinja, October 25, 2025
Hi there,
Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup.
Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best.
Warm regards,
Shark Clean US
Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup.
Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for double-coat dog!
on October 28, 2025
Posted by: KB61
from South
Gender:Male
Replaced old robot of another vendor and have been using for several weeks on hardwood floors and area rugs. Really like the option of “matrix” cleaning when I want an area cleaned twice. However, regular cleaning mode and normal (vs max) suction level clean well particularly given my double-coat dog. It’s nice to have these options.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Very unhappy
on November 9, 2025
Posted by: Me68
from Indiana
Gender:Female
Very unhappy with my Matrix. Even with max suction it doesn't pick up a small bit of cat hair let alone get down deep into the carpet. The brush doesn't come past the vacuum body so not surprised that it doesn't pick up anything.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 11, 2025
Hello there,
Thank you for taking the time to leave a review.
We're disappointed to hear that your Matrix hasn’t performed as expected. We understand how disappointing it can be when a product doesn’t meet your needs—especially when it comes to pet hair. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team.
We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're disappointed to hear that your Matrix hasn’t performed as expected. We understand how disappointing it can be when a product doesn’t meet your needs—especially when it comes to pet hair. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team.
We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com