Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
The best suction level of all brands!
on July 28, 2025
Posted by: lynn
from Texas
Gender:Female
I absolutely LOVE this robot vacuum. I have had other brands and the suction level on the Shark is far superior to the others (I've tried Eufy and Roomba). The battery life is exceptional. I will admit, I found the mapping set up to be a little more difficult than my former Roomba, but getting it "close" to right is worth the exceptional cleaning level. The Matrix is more quiet than the other robots as well. Run, don't walk to get this or another Shark Robot Vacuum!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
not so hot
on July 28, 2025
Posted by: Jo Jo
I have not been able to use the robot, The battery will not charge. The light is green. When I call the 888 number I get nowhere . The photo will not go thru I called 2 times.. So I am stuck. Fix it, so I can use it.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear about the trouble you’re having with your robot vacuum. We completely understand how frustrating it must be to have a new product that won’t charge, especially after trying to get help by phone without success. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear about the trouble you’re having with your robot vacuum. We completely understand how frustrating it must be to have a new product that won’t charge, especially after trying to get help by phone without success. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
na
on July 31, 2025
Posted by: naaa
from colo
Gender:Male
this unit is very noisy and does not hold a battery charge past 20 minutes
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark Robot is having trouble holding a charge. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark Robot is having trouble holding a charge. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
so far so good!
on August 11, 2025
Posted by: MaddieO
from New York, NY
Gender:Female
This is our second self emptying vacuum robot from Shark. So far so good! It's smart and gets the job done! our last one was a great quality and worked for a full 5yrs! Hoping to get the same out of this new one.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Robot vacuum
on August 18, 2025
Posted by: So so good
from Sherwood AR
Gender:Female
I couldn’t get it to learn my house plan. I redid the floor plan 5 times and moved the room diagram. I gave up. I wish it had 2 brushes not just 1.
Response from sharkninja.comBy SharkNinja, August 19, 2025
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with you Shark Matrix mapping your home. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with you Shark Matrix mapping your home. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best vacuum
on August 25, 2025
Posted by: Clean Latiffa
from Mississippi
Gender:Female
I love my robot shark vacuum!! It saves so much time since I do not have vacuum. I love the fact that it vacuums under my bed! I love that I can set a schedule and not have to worry.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Better than previous robot vac.
on September 5, 2025
Posted by: GreenHornet72
from South Central Wisconsin
Gender:Male
We purchased the Shark Matrix (RV2310AE) roughly 14 days ago, and really liking it so far. This is replacing a Shark RV1001AE, that we purchased in 2019. The Matrix seems to clean better than the RV1001E did new. The Matrix has not gotten stuck like the previous vacuum did.
The only gripe we have at the moment, the side brush is already showing wear.
The only gripe we have at the moment, the side brush is already showing wear.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Review
on September 9, 2025
Posted by: Donald
from Brooklyn Park, MD
Gender:Male
I bought this replacement model and we love it. It does an excellent job
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com