Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
Whole home is the best
on February 28, 2025
Posted by: German Shepherd Shedders
from Panama City Beach Fl
Gender:Female
It was a replacement for the one I had that broke. I absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Better than others
on April 7, 2025
Posted by: mandyn21_8578
[This review was collected as part of a promotion.] I love that this can pick up pet hair, as we foster and can have up to 15 pets at once in the house. I really like that this seems to follow a logical pattern, vs random that our other robotic vacuum does.
Written by a customer while visiting influenster.com
Customer Rating
5
Baby Shark
on June 15, 2025
Posted by: Baby Shark
Love our Shark! We named her Baby Shark. We have two dogs one a border Colllie/Blue Healer and one Terrier and they SHED!! Baby Shark picks up all that dog hair. She’s incredible. We replaced our Roomba with Baby Shark and this one does such a better job. Love the auto emptying feature! Great product.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great for homes with pets.
on June 24, 2025
Posted by: Aulton
from Adel, Georgia
Gender:Male
This is my forth sharkclean robot. I still use the older units for other locations. It picks up the dog hair, we have 6 dogs. Before we would have to vacuum daily.
The side release on the matrix is not placed well being on the backside by the wall. The top button was better.
The side release on the matrix is not placed well being on the backside by the wall. The top button was better.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent Service
on July 7, 2025
Posted by: Carol
My new Robot Matrix is awesome. I named her Esther and she does a wonderful job for me.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love my new Shark!
on July 7, 2025
Posted by: Mr. Jaws
from MN
Gender:Female
Love it but curious why it stops and drains the battery down and can’t make it back to the docking center!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
It was great- when it worked
on July 10, 2025
Posted by: Jamie
from Mississippi
Gender:Female
I wanted to love this vacuum- and I did- when it worked. It stopped working the first time, within 3 months of purchase and my replacement never really worked right. Once again- it has lost the map and won’t come off the base. So basically it’s just a decoration now
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 11, 2025
Hello Jamie,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
TBD
on July 12, 2025
Posted by: Notnecessarilyafan
from Hallettsville, TX
Gender:Female
So far, it's doing its job- that being said, this is the second replacement robot I've recieved. I got the original for Christmas. I got the first replacement the end of February, and now this one. Ask me how it's doing at the end of August.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 15, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com