Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
3
House never fully cleaned
on February 3, 2025
Posted by: Frankv
from Mt Juliet TN
Gender:Female
The vac itself is fine although the "trap" door for the roller brush is too tight and I have get a flat tool to open it. The worst thing though the scheduler on the app won't allow more than an hour clean. It programs the rest of the starting the clean over again which means some of the house is never cleaned.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to leave a review.
Based on the issues you’ve described, it sounds like there’s a chance the Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the issues you’ve described, it sounds like there’s a chance the Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Take the knob off
on February 7, 2025
Posted by: Kathy
from Klamath Falls OR
Gender:Female
I love the shark the older one because this one can't go under many of my things that the other one did so I had to send it back
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 3, 2025
Hello Kathy,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Works good, but disappointed overall
on February 7, 2025
Posted by: IndyLady66
from Indianapolis, IN
Gender:Female
Frustrating that the vacuum stops frequently with error message "brushroller is stuck". No obvious debris in the brushroller. Also, vacuum is very noisy when in operation.
Response from sharkninja.comBy SharkNinja, March 3, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your vacuum is displaying a brush roll error and the troubles you're facing with the noise. Please reach out to our team by
phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that your vacuum is displaying a brush roll error and the troubles you're facing with the noise. Please reach out to our team by
phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
3
It's ok but not as great as the first model I had
on February 11, 2025
Posted by: Dano
from Greensboro nc
Gender:Male
I really like the first one I had , that had two brushes and would go under my end tables and furniture....
The peace thats on top of the new one will not allow it to go under places like the first model i had!
The peace thats on top of the new one will not allow it to go under places like the first model i had!
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 28, 2025
Hello,
Thank you for taking the time to leave a review.
We're sad to hear that you aren't happy with the design of your Robot. We'll definitely share your feedback with the relevant teams for consideration on future products. If you need any help with your vacuum, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sad to hear that you aren't happy with the design of your Robot. We'll definitely share your feedback with the relevant teams for consideration on future products. If you need any help with your vacuum, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum
on February 18, 2025
Posted by: Mlou
from Grove City, PA
Gender:Female
I bought mine last month and LOVE it! Sharkie is amazing. So easy to use and makes cleaning effortless.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Really picks up and saves me time
on February 19, 2025
Posted by: living room
I bought this about one month ago. I initially did not want a self emptying robot, but I am so happy and pleased that I did. It can vacuum my living, dining, laundry and 1/2 bath rooms without my having to worry if it is getting clogged
Written by a customer while visiting sharkninja.com
Customer Rating
2
Loved the Self-Empty Bin
on February 24, 2025
Posted by: Rosey
from Chesterfield, VA
Gender:Female
I only had this Shark for a few days and I returned it. I wanted to like it. Sadly it just couldn’t perform. My cleaning area is under 1000sf of total hardwood and this robot had to recharge 3 times before it could finish. I’ve had several Neatos and another Shark, this one just couldn’t handle the job! I did love the self-emptying bin, though!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 7, 2025
Hello Rosey,
Thank you for taking the time to leave a review.
We're so disappointed to hear about your Robot's performance and that you’ve returned it as a result. This isn't the type of experience that we strive to give our valued customers; we've noted your feedback and will certainly have it shared with the relevant teams for consideration on our future products. We truly regret any inconvenience caused and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so disappointed to hear about your Robot's performance and that you’ve returned it as a result. This isn't the type of experience that we strive to give our valued customers; we've noted your feedback and will certainly have it shared with the relevant teams for consideration on our future products. We truly regret any inconvenience caused and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Making noise
on February 25, 2025
Posted by: Trump2024
from Rogersville Al
Gender:Male
Works great has something eternal hitting the fan motor will have to examine it closer
Written by a customer while visiting sharkninja.com