Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
4
Works nicely BUT battery doesn't last long.
on January 6, 2025
Posted by: Priscila
It works great for a house with pets. I can put up to work daily and helps me saving time. However, it can't clean the living room and kitchen in one time. The battery lasts around maybe 50 mins and needs to recharg which is not enough to clean even one room.
I do like that it is self empty which helps a lot as a pet mom.
I do like that it is self empty which helps a lot as a pet mom.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 8, 2025
Posted by: Nkg1947
from Ny
Gender:Male
I am happy with the product.excellent cleaning. Will recommend.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love mt Shark matrix
on January 10, 2025
Posted by: Sekent48
I love, Molly, my new Shark matrix. She does such an awesome job.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Better than expected
on January 10, 2025
Posted by: Baby shark
from Illinois
Gender:Male
I'm amazed how much this picks up, I have two dogs which prompted me to give in. The first time out picked up so much hair that I didn't realize was there. The most impressive thing is I didn't have to lift a finger, and the floors were noticably hairless. I'm thinking that might move up to a higher model in the future.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Too high to go under bed
on January 14, 2025
Posted by: Hazel
from Hoschton, ga
Gender:Female
Shark is sending a new battery already. Not good. Hope that works, if not need replacement
Response from sharkninja.comBy SharkNinja, February 20, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Hands down the best
on January 14, 2025
Posted by: CandyStump
Better than the iRobot by leaps and bounds, this vacuum is hands down the best one out there.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Puck
on January 15, 2025
Posted by: Regalla
I initially named this device 'Shark Matrix' in my app but changed it to 'Puck' because it has so much more personality than imagined. This machine is INCREDIBLE! I have a Shark upright and also has the fab no-hair-wrap feature, which is why I bought this. It just plain works. I can sit at my desk and vacuum specific rooms throughout my house. So much fun. The animals watch it suck up all their hair and dragged in dirt. They are not afraid. I appreciate the self-empty feature so much. I had a different brand before, and it kept getting hung up around the house (area rugs), so I donated it to charity. Puck is smarter. I will be getting Puck 2 for my downstairs soon. Maybe I'll call it 'dos'.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Dog Mom’s BFF
on January 18, 2025
Posted by: Babies
from Nebraska
Gender:Female
The Shark helps me keep up with all the dog hair my two Golden Retrievers happily leave over the main floor of our home.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com