Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
Pretty good
on December 25, 2024
Posted by: andrademarcos_5647
[This review was collected as part of a promotion.] I’ve had this robot vacuum for about 2 weeks now and I’m pretty impressed. I was already looking for a replacement for my old robot vacuum since it wasn’t vacuuming anymore and was very skeptical since this vacuum only has 1 brush but it does it job pretty good, you can definitely see the difference in the morning after it’s done cleaning, I totally recommend getting one like this!
Written by a customer while visiting influenster.com
Customer Rating
2
It works ok
on December 27, 2024
Posted by: Cleanelisabith
from Colorado
Gender:Male
I feel like I hav been downgraded from the IQ100 .
Response from sharkninja.comBy SharkNinja, February 18, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Low on features
on December 28, 2024
Posted by: NateVA
from Powhatan VA
Gender:Male
It only will clean once a day. You can't have multiple so don't buy if you have animals.
Doesn't work well for hardwood floors. Low suction and brush throws the debris.
Doesn't work well for hardwood floors. Low suction and brush throws the debris.
Response from sharkninja.comBy SharkNinja, February 18, 2025
Hello,
Thank you for taking the time to leave a review.
We're disappointed to learn about your Robot's performance. Based on the suction power and behavior you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Kindly give our team a call at 1-888-228-553, so we can look into this for you. We’d love to help ensure that your product works as intended.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're disappointed to learn about your Robot's performance. Based on the suction power and behavior you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Kindly give our team a call at 1-888-228-553, so we can look into this for you. We’d love to help ensure that your product works as intended.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Fantastic product
on December 28, 2024
Posted by: Joe robot
from Champaign IL
Gender:Male
This robot makes life so much easier with a husky.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very reliable.
on December 28, 2024
Posted by: BamaMan
from Decatur Alabama
Gender:Male
Second one I’ve bought. Very happy with the performance and reliability of this model. Very dependable and great time saver.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on January 2, 2025
Posted by: Powderpuff
I bought about a month ago it’s ok but to big for my small house
Written by a customer while visiting sharkninja.com
Customer Rating
5
Cleaner house means better breathable air.
on January 4, 2025
Posted by: Diane27
from Fort Wayne, Indiana
Gender:Female
I have been using this Shark Robo Vacuum for two months and just love it! It has been a life saver for our household. My husband has several back issues and he is not able to push a vacuum cleaner. I also do not like to run the vacuum cleaner and it was getting neglected. This was our life saver. Love the job it does. This vacuum cleaner cleans in the smallest clearance spaces. It cleans under our king size bed that is carpeted. Our furniture sits high enough for the vacuum to clean under couch and chairs. It cleans under guest bed which is also on carpet. The rugs feel so much better. We are really thankful that we gave it a try because we couldn’t be happier!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Loves this self cleaning
on January 5, 2025
Posted by: Rosie
from Milliken, co
Gender:Female
This is our 3rd robot and the second with the laser on top, I think I like this one better but have only run it a few times since the holidays due to company. It only has one brush but that one brush includes 3 different sets of brushes in the front verses one one each side. I have other Shark items and love thgem.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com