Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
3
Too Loud
on December 17, 2024
Posted by: rwbitter
from Austin, TX
Gender:Female
This robot came as a replacement to my other Shark robot vacuum that was starting to malfunction. This new one, however, is so loud! Way louder than my other one. Drives my husband nuts!
Response from sharkninja.comBy SharkNinja, January 24, 2025
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you aren't happy with the volume of your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any further assistance, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear that you aren't happy with the volume of your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any further assistance, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love my Sharky
on December 17, 2024
Posted by: heebbas_4646
[This review was collected as part of a promotion.] My new best friend, Sharky. I love him so much. He gets all the tiny crumbs and stray hairs. He is very efficient and leaves no corner untouched. He is very focused and will make sure he follows the mapping plan. His battery life is great and when he is done cleaning he returns to the base all on his own. He’s very smart and super dependable. He is a little noisy but that’s his only flaw.
Written by a customer while visiting influenster.com
Customer Rating
5
My favorite robot vacuum so far!!!
on December 18, 2024
Posted by: lisambud_2313
[This review was collected as part of a promotion.] My husband named this robot vacuum Mr. Shark, but it really should be Mr. Rosie from the Jetsons. I am in LOVE with this robot. It fits nicely under our foyer table. It’s taller than the Roomba so it never gets stuck under our couch. It has an obstacle detector, so it goes around. I haven’t seen if it’ll go around accidentally dog droppings yet. We mapped the house, so the robot can go directly to a room and clean it. My husband loves that it makes clean lines in every room. It had a quiet mode so you can actually talk while it’s running. At the end, it sucks up into the holder for you to clean up after several runs. I really really like this vacuum. Thank you, Mr. Shark!!!!
Written by a customer while visiting influenster.com
Customer Rating
5
Works great.
on December 19, 2024
Posted by: Barbara
Works great but my old robots app allowed more options. Such as when replacement parts were needed. It is much quite than my rumba.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Durable vacuum
on December 19, 2024
Posted by: Anonymous
from Charlotte, NC
Gender:Male
I’ve had the robot vac for a few years now. I like it at lot. We just bought a self-emptying model as a gift. What I don’t like is the app, it loses the schedule and/or mapping at least once a year. The stop or start app buttons are unreliable.
If the robot has an issue I get an alert, why doesn’t it tell me where it is? All the gos tech going to waste.
Why? Why? Why?
If the robot has an issue I get an alert, why doesn’t it tell me where it is? All the gos tech going to waste.
Why? Why? Why?
Written by a customer while visiting sharkninja.com
Customer Rating
5
on December 19, 2024
Posted by: Shawn
Only had this about 3 weeks, very happy with it so far,
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Convenience
on December 20, 2024
Posted by: imanim29_9010
[This review was collected as part of a promotion.] Absolutely love this! It’s very convenient when im busy. It has an app you can use to start it while you’re away. The noise level is pretty loud, but after a while you can tune it out. The battery life is okay, it doesn’t last as long as I would like. But it cleans really good!
Written by a customer while visiting influenster.com
Customer Rating
5
Easily cleaned
on December 21, 2024
Posted by: Shark robot
from Louisville, KY
This is my fourth shark unit I have a large house and now have at least one unit on each floor. Shark is typically very responsive to any questions. I highly recommend their products. I have three dogs so I also have numerous small portable shark vacuums. Great products.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com