Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
Incredible
on May 16, 2023
Posted by: MaddieS
[This review was collected as part of a promotion.] This vacuum is honestly amazing. The first run it “maps” your house and the accuracy was 100%; after it maps you can send it to specific rooms depending on if you want it to focus on only certain areas. I’ve found it also picks up all types of dirt with ease. The automatic emptying feature makes using this a breeze
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Much better than non-mapping vac
on May 16, 2023
Posted by: Patg
from Omaha, NE
Gender:Female
[This review was collected as part of a promotion.] I love this upgraded Shark robot vac, my previous one did not map, not did it empty itself. Once I got the vacuum into the charger (the photo on the Quick Start card showed being inserted into the base backwards, so I struggled with getting it in right at first), and charged up, it didn't take long before it was mapping my living, dining rooms and kitchen. It's so nice not having to empty it every time I use it. I like the Spot Mode feature where I can vacuum just a 5x5 area if I wish. I do wish it were quieter, I cannot really listen to the radio or watch tv while it's running because it's rather noisy. But since it maps out the vacuuming, I can leave the room and do something in another part of the house or work outside. It does a great job of vacuuming, just wish I didn't have to use my phone to use the app. I don't know why, but I thought it would come with it's own remote, but guess those days are over.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Yes!
on May 16, 2023
Posted by: TerryR
[This review was collected as part of a promotion.] It’s safe to say I’m not a fan of cleaning so any product that helps me save a step is a product for me. I love how easy it is to use and how it gets a great clean in, making sure our home always stays tidy.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great coverage
on October 3, 2023
Posted by: Lucy
from Temperance Mi
Gender:Male
Had ours for almost two years, exalent coverage follows a direct path back and forth! Doesn't go every which way like the other brand we have.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
App is horrible
on November 13, 2023
Posted by: Anonymous
from Hopkinsville, Ky
Gender:Female
Bought this product because my iRobot died. We have an upright Shark and love it so we thought this would be a great purchase. Save your money and go with the iRobot. The vacuum itself is okay. It picks up well, like we expected with a Shark but the app is so limited compared to iRobot. It might be fine if this is the first one you buy. It doesn't learn new areas. It completely misses areas even though it can get to them. You can't add new places or rooms. We have had to completely reset everything already and haven't had it a year. The app needs a LOT of work to make this vacuum worth the purchase. Not happy at all and at this point, just waiting for it to die so I can go back to my iRobot.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great vacuum
on November 22, 2023
Posted by: Jake’s friend
Great vacuum, but the app needs help. I can’t figure out how to do the different modes of cleaning
Written by a customer while visiting sharkninja.com
Customer Rating
4
Overall great product, and l would highly recommen
on December 12, 2023
Posted by: TK43
from MD
Gender:Female
Received our shark matrix a few weeks ago and have used it quite a few times. Only reason I gave a 4 star instead of 5 is that the battery doesn't last long enough to do a complete clean of our entire floor (takes 100 minutes so battery is dead after I'd say 60-70 minutes and needs to recharge before resuming). Everything else is great! It maneuvers well from floor to floor and we have tile, hard wood as well as area rugs, and door mats! Suction is great and has 2 suction levels to choose from (higher suction uses more battery power). The 5x5 spot clean is great when you just need to clean up dirt tracked in from a messy boot.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love it!!
on December 30, 2023
Posted by: Breeca2
from Ohio
Gender:Female
I have a dog that sheds a lot. This robot has been great at picking up the hair and vacuuming overall.
Written by a customer while visiting sharkninja.com