Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
1
App sucks
on December 9, 2023
Posted by: Gra2743
from Pennsylvania
Gender:Male
I bought it and it works fine but I can not get it to pair to the app.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Like the vac but hard to find disposable parts.
on September 27, 2023
Posted by: MJSMJS
from Owasso, OK
Gender:Female
I very much like the Shark Matrix vacuum but I can’t find filters or side brush as replacements. If I could easily locate these disposable replacements at a reasonable price I would rate a 5. The side brush got mangled after it picked up a dog toy that belongs to my toy poodle and it became entangled in the brush.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Quick Cleaning with Options
on May 3, 2023
Posted by: NanaMorgan007
from Jackson, Michigan
Gender:Female
[This review was collected as part of a promotion.] Shark Matrix has created a Self Emptying Robot Vacuum. It is Bagless and it also has a 45 day Capacity and Precision Mapping!! Make sure you scan the QR Codes to download all Shark Matrix Applications that are provided. These Applications will help you work together to provide a safe and clean environment. They also will help with choosing a Schedule, Mapping, Quick Cleaning and your No Go Zones. So adjust your Vacuum according to your needs and wants! This can be done straight from your Phone, Tablet or by touching your Shark Vacuum Manually! I Love my Shark Matrix Vacuum so much, that I'm thinking these would make a great Holiday or Birthday Gift!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Matrix For The Win!
on June 9, 2023
Posted by: Katie V
from New Mexico
Gender:Female
[This review was collected as part of a promotion.] Overall I am very happy with this product and its functionality. I previously had a shark unit that held up to 30 days of vacuuming in the box and I thought it couldn’t get much better than that till this one came along! I love that this unit can hold up to 45 days worth of vacuuming, it come in handy if you plan to run it everyday. Emptying is also easier! The canister built Into the dock is very easy to remove and replace. No bags needed! It’s fairly simple to set up and map your home, after that the real features come in where you can send it to a single room or even go over a single spot! This robo-vac is definitely worth the hype. I would suggest it to anyone who has been thinking of making the purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Buy a Roomba
on September 29, 2023
Posted by: Thimble
Never could even connect it to set it up. Spent over an hour trying over and over to connect but it never did
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Robotics, October 2, 2023
Hi Thimble,
Thank you for leaving your review.
I'm sorry to hear that you are having issues connecting the robot.
We would like to help you with this. Please see the following link which takes you to our online troubleshooting guide:
https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
SharkClean US
Thank you for leaving your review.
I'm sorry to hear that you are having issues connecting the robot.
We would like to help you with this. Please see the following link which takes you to our online troubleshooting guide:
https://support.sharkclean.com/hc/en-us/articles/9958219088924-RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
SharkClean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not worth the money or hassle
on August 18, 2024
Posted by: Bryan
from Tarpon springs FL
Gender:Male
Bought this three months ago and it quits working at least once a week. I know my dog sheds a lot but this thing does not keep up with it at all. Notice that all of the 5 star reviews are from people that got a free product? They were paid to give those reviews. I am in need of replacement parts also already but they are always out of stock
Response from sharkninja.comBy SharkNinja, September 12, 2024
Hello,
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have and we’re eager to help . Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have and we’re eager to help . Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Powerful and Smart
on May 13, 2023
Posted by: syrenity215
from Crest Hill
Gender:Female
[This review was collected as part of a promotion.] Shark Matrix™ Self Emptying Robot Vacuum with Bagless is an awesome robot.. I am so impressed with the special features.
I have grandkids and a pomeranian dog, the suctions is powerful for cleaning up crumbs and pet hair on hard floors and carpet.
The cleanedge tech uses blasts of air and the Precision Mapping is everything. No spots missed.. It returns to the dock and recharge and pick up where it left off.
Definitely recommend
I have grandkids and a pomeranian dog, the suctions is powerful for cleaning up crumbs and pet hair on hard floors and carpet.
The cleanedge tech uses blasts of air and the Precision Mapping is everything. No spots missed.. It returns to the dock and recharge and pick up where it left off.
Definitely recommend
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
So amazing
on May 16, 2023
Posted by: leesa
from Fl
Gender:Female
[This review was collected as part of a promotion.] this bathroom is better than I anticipated it to be it is definitely a plus, and I’ve never used anything like it is completed the whole Lee out of my house and picked up numerous Justin jerk particles. I was amazed, and definitely not traded to the world even the dog liked it he was. I am pulling it as it was going through the house. I didn’t make the house really clean and I am very satisfied.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com