Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
3.9
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
173
4 Stars
33
3 Stars
21
2 Stars
23
1 Star
46
72%of customers recommend this product.
(
141 out of
197)
Customer Reviews for Shark - Refurbished Excellent - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
1
NON REPLACEABLE FILTER - WORTHLESS!!!
on August 31, 2023
Posted by: MOF1
I would give this 4.5 stars for performance and the app....but the filter in the bin is NON REPLACEABLE...this is the stupidest design ever. How can you create a product with a non-serviceable consumable part????
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not worth it.
on January 22, 2024
Posted by: Angelica12345
from St. Louis, Mo
Gender:Female
This produce is just mediocre. I’m disappointed that Shark removed the two brush feature, giving no real advantage over the competition. Then the one brush attachment is place so that it constantly hits the wheel. Making the brush fray and be absurdly loud.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 26, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix™ Self-Empty Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix™ Self-Empty Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy, effective and fun vacuum!
on April 30, 2023
Posted by: Peanut998
from New England
Gender:Male
[This review was collected as part of a promotion.] This was my first time experiencing a robot vacuum. I was very curious to see if they live up to the hype. After trying it and playing with all of its features, I can officially say I’m in love with this Shark Matrix robot vacuum!
I was a bit intimidated at first because I thought the initial setup would be complicated and lengthy. Much to my surprise, the set up was very easy and took me less than 10 minutes to get it running. I downloaded the Shark app on my iPhone and followed the on screen instructions. The app does a very good job at walking you through the initial setup and also informs you what feature this version of the Shark has.
Before you vacuum for the first time, the robot has to do an initial run though of the house to map it. You get to see the actual map it produces right in the app. In my opinion, the map was very accurate to what our house looks like. You’re able to label each of the rooms as well as give the robot an actual name, which I thought was pretty fun!
As for the vacuuming, it did a very good job at picking up dirt, dust, hair and other small things. We have hardwood and area rugs around the house and the vacuum had no issues going from one surface to the other. The only time ours stoped and got stuck was when it tried to pick up something it shouldn’t have, like a shoelace or piece of ribbon in our case. The robot will automatically go back to its base when it’s done clearing, needs to recharge or needs to empty itself. When it empties, the robot goes in the base where another vacuum like system sucks all the debris into the base. We are able to get 8 or 9 clearing cycles before we have to empty the base, so it does hold a lot. There are no bags either. All you need to do is take the container out of the base, flip the latch and everything easily dumps out.
The app is impressive as well. It’ll give you a cleaning history where you can see where it cleaned, run time and more. It allows you to program a cleaning schedule where it will clean at certain times. There is also an alarm on it that you can use if you’ve lost the robot somewhere! The app also lets you spot clean a particular area buy just selecting the location you want it to focus on.
There were two negatives about the Shark that I noticed. The first and most noticeable is that it’s a bit loud. It’s not as loud as a traditional vacuum but still noisy if you’re trying to watch tv or working from home. One other downside I noticed is that it doesn’t clean corners very well. I think it’s circular design doesn’t help it much in corners. Not a dealbreaker for us but just something to keep in mind.
Overall, however, this Shark Matrix robot vacuum is amazing. The setup process is quick and easy and also very informative. The app that it uses is well laid out, easy to navigate and allows you to control everything from your phone. It’s really nice coming home to clean floors every day. Our whole family has fun with it! I’d highly recommend to others looking for a quality, well designed and effective robot vacuum. We are in love with ours and like its cleaning ability and additional features it has to offer.
I was a bit intimidated at first because I thought the initial setup would be complicated and lengthy. Much to my surprise, the set up was very easy and took me less than 10 minutes to get it running. I downloaded the Shark app on my iPhone and followed the on screen instructions. The app does a very good job at walking you through the initial setup and also informs you what feature this version of the Shark has.
Before you vacuum for the first time, the robot has to do an initial run though of the house to map it. You get to see the actual map it produces right in the app. In my opinion, the map was very accurate to what our house looks like. You’re able to label each of the rooms as well as give the robot an actual name, which I thought was pretty fun!
As for the vacuuming, it did a very good job at picking up dirt, dust, hair and other small things. We have hardwood and area rugs around the house and the vacuum had no issues going from one surface to the other. The only time ours stoped and got stuck was when it tried to pick up something it shouldn’t have, like a shoelace or piece of ribbon in our case. The robot will automatically go back to its base when it’s done clearing, needs to recharge or needs to empty itself. When it empties, the robot goes in the base where another vacuum like system sucks all the debris into the base. We are able to get 8 or 9 clearing cycles before we have to empty the base, so it does hold a lot. There are no bags either. All you need to do is take the container out of the base, flip the latch and everything easily dumps out.
The app is impressive as well. It’ll give you a cleaning history where you can see where it cleaned, run time and more. It allows you to program a cleaning schedule where it will clean at certain times. There is also an alarm on it that you can use if you’ve lost the robot somewhere! The app also lets you spot clean a particular area buy just selecting the location you want it to focus on.
There were two negatives about the Shark that I noticed. The first and most noticeable is that it’s a bit loud. It’s not as loud as a traditional vacuum but still noisy if you’re trying to watch tv or working from home. One other downside I noticed is that it doesn’t clean corners very well. I think it’s circular design doesn’t help it much in corners. Not a dealbreaker for us but just something to keep in mind.
Overall, however, this Shark Matrix robot vacuum is amazing. The setup process is quick and easy and also very informative. The app that it uses is well laid out, easy to navigate and allows you to control everything from your phone. It’s really nice coming home to clean floors every day. Our whole family has fun with it! I’d highly recommend to others looking for a quality, well designed and effective robot vacuum. We are in love with ours and like its cleaning ability and additional features it has to offer.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Junk
on December 19, 2023
Posted by: John
from Wagoner Oklahoma
Gender:Male
I bought one at a auction and set up everything the app is easy but during mapped the unit goes three feet and then shuts down, telling me to clean hair from bottom of unit. Have seen several reviews about this, when you call support they only tell you that you can buy a new one at 30% discount. Ridiculous why by another one if the first one doesn’t work?
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
love it!
on April 24, 2023
Posted by: Hello Texas
from Austin
Gender:Female
[This review was collected as part of a promotion.] This shark matrix is a great addition to my house. No more back pain and time consuming cleaning. It is very easy to install and to download the app. The connection to the wifi had never been so simple. First of all the vacuum will run around the house to create a map of your rooms. Then you just have to name them and this will help you when you want to clean just one or 2 rooms or as many as you want. I just went to the grocery store and while there I thought that I should clean my daugther's rooms, I selected them on the app and when I came back it was done!
On a normal cleaning day I usually put all the rooms up (this is the only work you'll have to do and then put everything back together), then you start the shark either from the app or from the vacuum itself. The shark does its work while I do other things and when it is done there is a very powerful suction that self empty the vacuum into a container. 2 things that I really like compare to other ones: the suction is so strong that the Hair stuck in the brush will go into the trash bin (no more brush cleaning) and the other is that the bin is so big that I don't have to empty it each time I want to use it.The charging time was pretty good, the nose volume is quit loud when the suction is on but it will last a few second. The sound of the machine vacuuming is a little bit loud but I don't mind when I see the result. The brush underneath that brings debris from the side of the machine are long so it gets almost everything. I am very happy with the product and would recommend it to everybody who wants to have a break with cleaning. Also when you want to do just one room you can put the shark on a higher power...it is such a great product. I love it!
On a normal cleaning day I usually put all the rooms up (this is the only work you'll have to do and then put everything back together), then you start the shark either from the app or from the vacuum itself. The shark does its work while I do other things and when it is done there is a very powerful suction that self empty the vacuum into a container. 2 things that I really like compare to other ones: the suction is so strong that the Hair stuck in the brush will go into the trash bin (no more brush cleaning) and the other is that the bin is so big that I don't have to empty it each time I want to use it.The charging time was pretty good, the nose volume is quit loud when the suction is on but it will last a few second. The sound of the machine vacuuming is a little bit loud but I don't mind when I see the result. The brush underneath that brings debris from the side of the machine are long so it gets almost everything. I am very happy with the product and would recommend it to everybody who wants to have a break with cleaning. Also when you want to do just one room you can put the shark on a higher power...it is such a great product. I love it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
A True Wonder
on June 1, 2023
Posted by: Chach421
from New York, NY
Gender:Male
[This review was collected as part of a promotion.] I just moved into a pre-war building in Washington Heights and dust is everywhere with the original wood flooring and this little dust-buster is the best. It took some time to program it so it won't go down the stairs, but once I figured that out, it was smooth sailing. A good capacity and allowing it to run daily has made a difference in controlling my allergies. A total win all around.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Superb Features
on June 4, 2023
Posted by: pm8484
from Arkansas
Gender:Female
[This review was collected as part of a promotion.] The features on the Shark Matrix Self Emptying Robot Vacuum are superb. One of my favorite is the Matrix Grid Cleaning system that allows no spot to be untouched. You still have a room by room mapping system and you can control what rooms and schedule it. It has more suction than my previous robot vacuum cleaner. Another favorite feature is the Anti-Hair Wrap on the roller. No more spending an hour untangling my long hair from around the brush roller!!! It not only vacuums up my hair but cleans up the pet hair from our boxers with ease. I was used to emptying my previous robot multiple times. This one is bagless and has a self-empty base. Not only does it clean better but it’s made my life easier in terms of clean up. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Spoiled by absoltely terrible app software
on November 5, 2023
Posted by: JRWRWA1
from Tri Cities WA
Gender:Male
Bought a UR2360S robot vacuum - self emptying/mapping/matrix type. 6 days ago. Unfortunately it may be going back if the problems are not resolved. It did an acceptably accurate job of mapping the house as the first setup step. However, do not follow it around or allow your curious pet near it, as this will, understandably confuse it. I would suggest just doing it twice, using the first run as a learning curve - for yourself, not the robot. In terms of physical cleaning performance, it works surprisingly well and does thorough job. Its ability to avoid unexpected objects it pretty good unless they are very light and easy to move, in which case it may move them around a little randomly, but that's no big deal. It's routing logic appears to be a bit illogical and inefficient at times, when it leaves small patches and then comes trekking back later from the other side of the room to finish them off, as if it just remembered, but at least it doesn't leave them uncleaned - and since I"m not having to do it, I don't really care. The return to dock for empty or recharge and resume where it left off, seems to work but so far it only manged half the house before deciding it had had enough. However, having spent hours fighting with the software mapping app. I think I may know what the problem is. More on that later. So it will be tested again tomorrow. So now to the bad stuff. The smart phone app software it one of, if not the, most abysmal piece of - sorry, but - garbage I have ever had the incredibly frustrating misfortune to deal with. And trust me, I have personally used and even written a LOT of application software during my 50 year career. The general concept is great, but the execution is terrible. Whoever wrote (OK, "coded") this, certainly did not do it, or test it, on a couple of square inches of smart phone screen! They would have needed fingers as thin a toothpicks for a star! Also they did not write a detailed design spec and flowchart first. It looks like a very amateur job, just winging it as they when along and should never have been approved for distribution. There are also no detail instructions on how to use it and how it is supposed to function. Not even the various online videos give any help. In fact it looks like none of those supposed "expert bloggers/influencers/testers" have actually attempted to use it themselves. They just basically parrot what the extremely limited product publication materials say, while patting them selves on the back doing so. Worthless! The room mapping feature is the worst culprit. You have to poke and guess and some features that show up are obviously intended to do something, but what that is is unfathomable and unexplained - the red lines that randomly appear, for example. Once you finally discover, by trial and error, how to basically map rooms, it is way too sensitive and incredibly frustrating on the tiny smartphone screens. Zooming in and out by pinching is awful. Once you zoom in and have no white pace left around the map, you screw up the mapping you have already done. So you have to hit Done and wait for it to upload and save before going back in from scratch with the full map on the screen. A lock/unlock feature for individual room definitions would greatly help. It desperately needs zoom and scroll buttons. Sometimes room definitions and no go or deep clean zones randomly disappear and don't save. Trying to define areas has lower limits and depends on the current zoom scale. So to make them smaller you have to zoom in first - way too far in some cases. Room definitions are done using rectangles that encompass or limit the actual layout on the map, which is fine, but don't overlap them or things can get confused when it is cleaning. It is possible to odd shaped room definitions, especially to overcome the way your house is laid out. This is done by defining several smaller rooms and merging them. That's OK, but just name the first one and let the other default to "Roomx, Roomy, etc. until you have fully defined your map. Then go back and merge them afterwards, selecting the named room first so that it uses that name for the merged room. The problem is that trying to edit a merged room results in strange scaling effects that you cannot control. Even though it does indicate - sometimes - the separate rectangles, there is no un-merge feature to allow you to adjust them with any kind of reasonable control. Otherwise, you have to delete the merged room and start over. Defining no go and deep cleaning zone is not perfect either, but significantly less wearing on the nerves. At least, once in the zones menu, you can't screw up your room definitions. Once you have successfully defined you room mapping - if you have enough patience and manage to get that far - DO NOT under any circumstance open the Map menu again unless you really need to change something - ever! - or you are going to screw something up. Next is the Rooms menu. This seems fairly straight forward, and allows you to select which rooms to be cleaned, either by default of for a custom cleaning. The problem is that every time you open the menu, it looses your selections - including "All". You should be able to save a default selection for routine cleaning and have custom selections only be active for one cleaning session. And when you switch between the map and list versions, it just reverts again! So you need to be very careful to use the list version when exiting the rooms menu and make sure you have "All" of whatever your routine selection is being selected, and checked. Otherwise your next scheduled cleaning with no go as you expect or maybe not at all! Which brings up to point I referred to at the beginning of this review. Do not open the app other than to command a cleaning, while it is doing it's thing - even if idle while emptying or recharging - because the rooms menu selection fiasco and schedule menu appear to take immediate effect and it will not resume to clean the remainder of the rooms. I THINK this is the reason it failed to complete the first - and only do far - attempted cleaning of our whole house. Tomorrow may shine some light on that. The schedule menu it not without it's own little seemingly illogical foibles either, depending on the order you edit your room selections. However it is relatively easy to power you way though them and to be honest, i did not waste the time to attempt to discover the logic. One last thing - well three actually. While the device does a good job of cleaning - much better than I expected for sure, plus it can do it as many times as you like instead of the typical once a week - it also takes a long time to complete the job. Our house one level and 2300 sq ft. It took from 7:00 am to gone 3:00 pm to not actually complete the whole house - only about half of it. It will run for an hour between rather lengthy rechargings, before returning to resume where it left off. Which adds to the total duration of the job. The same applies to when it needs to empty, but that only adds the time traveling to and from the dock and actual emptying. Of course that will vary depending on your specific floor surfaces. I am also using the default middle cleaning setting and no matrix cleaning or deep clean zones, which would prolong it even further. So don't expect it to start in the morning and be done by 10:00 am. On the other hand, you are not having to do it, so I think that's an very acceptable tradeoff. Secondly, the robot seems to do a great job of not getting trapped or stuck and extricates very effectively from any situations which it encounter. Lastly, if you give up on the room definition mapping app, you can always do what some reviewers report doing - just ignore all that and let it clean the whole house by default as it pleases.
Well, I hope that has been helpful and I tried to be honest and not biased. I also hope the the manufacturer reads this, take note and corrects the issues. I will try to be optimistic and await a software update, but frankly I'm not holding my breath. Their customer support is enthusiastic, but limited in its scope of expertise and there is no way to get answers or report the issues with the app. - or get someone to actually explain how it (supposedly) works and how to use it. I'm not sure anyone there knows other than the amateur who authored it.
Well, I hope that has been helpful and I tried to be honest and not biased. I also hope the the manufacturer reads this, take note and corrects the issues. I will try to be optimistic and await a software update, but frankly I'm not holding my breath. Their customer support is enthusiastic, but limited in its scope of expertise and there is no way to get answers or report the issues with the app. - or get someone to actually explain how it (supposedly) works and how to use it. I'm not sure anyone there knows other than the amateur who authored it.
Written by a customer while visiting sharkninja.com