Customer reviews from jbl.com
JBL - Refurbished Excellent - Live Beam 3 True Wireless Noise Cancelling Earbuds - 2024 - Black
Average customer rating
4.1
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
29
4 Stars
8
3 Stars
4
2 Stars
2
1 Star
5
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Refurbished Excellent - Live Beam 3 True Wireless Noise Cancelling Earbuds - 2024 - Black
Customer Rating
1
Seriously, Just buy any other brand
on January 29, 2025
Posted by: TookajbL
from Orlando, Florida
Absolutely terrible product. Frankly unacceptable at this price point. These things are seriously faulty and have unbelievably bad software quality/support for such an expensive product. Sound quality is good/average. ANC is mediocre, battery life is average. The case is a fun gimmick.
- They constantly change the case background image back to the factory settings (it’s incredibly annoying having to change it back every hour)
- After 15-30 minutes of using ANC they die out and basically stop working, I have to put them back in the case and reconnect. They also turn off for no reason.
- Audio and microphone settings go crazy mid calls (person on the other side reports not being able to hear me speak) and voice-aware changes constantly for no reason. They also hang up calls constantly for no reason. It is actually infuriating.
- Case screen sometimes works flawlessly, but other times it becomes the laggiest piece of crap imaginable, there is no in between.
- After 15-30 minutes of using ANC they die out and basically stop working, I have to put them back in the case and reconnect. They also turn off for no reason.
- Audio and microphone settings go crazy mid calls (person on the other side reports not being able to hear me speak) and voice-aware changes constantly for no reason. They also hang up calls constantly for no reason. It is actually infuriating.
- Case screen sometimes works flawlessly, but other times it becomes the laggiest piece of crap imaginable, there is no in between.
I have had Sennheiser’s, Sony’s and Bose buds, and none of them come even close to being as buggy or faulty as these. ANC could be a lot better too.
Response from jbl.comBy Customer Support, January 31, 2025
Thank you for your feedback and we're always looking for ways to improve. The battery life of the buds could last up to 10 hours (*with ANC) 12 hours, when ANC is turned off. With our JBL Headphones App, you can check the ANC level and adjust the audio EQ settings depending on your preference. To ensure optimal performance, please check that the software is up-to-date with the JBL Headphones App. If you need more help with our products, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome sound! Easy to use! Ambient soundEqualizer
on December 27, 2024
Posted by: Willsss
Got this for Christmas and it’s perfect 👌 the sound is out of this world. Definitely worth the money
-W.S a very happy customer 😬
Written by a customer while visiting jbl.com
Customer Rating
5
Good so far
on December 19, 2024
Posted by: Smith211
from Georgia
My husband gave me these as a early Christmas gift. I love them. They fit in my ear perfectly without sliding or hurting and the sound is amazing. The only problem I'm having is the picture on the screen. My selected picture doesn't stay it keeps reverting back to the default picture.
Written by a customer while visiting jbl.com
Customer Rating
3
Battery life sucks
on September 29, 2024
Posted by: SiAKOL18
I had this for almost a week now. I love how it sound, so many features. I like how you can control them thru the case. I just don't like the battery life and connectivity. Battery last for 4hrs, when it supposed to be 10 to 12. The range is pretty short, probably about 10 to 15 feet. Battery life is a big disappointment for me.
Response from jbl.comBy Customer Support, September 30, 2024
Thanks for your feedback on our JBL Live Beam 3. It is possible that the battery is losing its capacity. However, it is also possible that the battery is working correctly, but depletes more quickly when the volume is very loud and/or the bass has been boosted. You can try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Lightweight and fast, but far from perfect
on September 14, 2024
Posted by: jmac55
I like the charging case and the instant bluetooth connection to my Google Pixel 8 phone. I hate the flakey way it wants to turn noise cancelling off and on when I'm outside.
Response from jbl.comBy Customer Support, September 15, 2024
Thanks for reaching out. For our JBL Live Beam 3, please try adjusting the noise cancelling settings through the JBL app or the touch controls on the earbuds, this might help stabilize the feature. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Love Love Love my new earbuds
on September 13, 2024
Posted by: ExodiaTheForbiddenOne
from Portland, OR
I bought the Live beam 3 buds a month ago as an upgrade from the Samsung galaxy buds and the audio has been spectacular, the battery life is great for a road trip and the touch screen is perfect for controlling music without having to constantly dig out my phone from my bag. The features that are offered by JBL will soon be copied by every other brand, but nobody does it better than JBL.
Written by a customer while visiting jbl.com
Customer Rating
5
on August 7, 2024
Posted by: JonnyBoi2025
I bought mine last month and love them! Great clear sound and very durable
Written by a customer while visiting jbl.com
Customer Rating
5
Best earbuds I’ve tried!
on July 31, 2024
Posted by: Solwester
from Bergen, Norway
I got to test these earbuds via review club.
They are truly the best earbuds I’ve tried. The Apple earbud shape is wrong for my ears, but these fit perfectly with the smallest removable buds.
Great sound, + for noise cancellation option, long battery time and easy to use.
They are truly the best earbuds I’ve tried. The Apple earbud shape is wrong for my ears, but these fit perfectly with the smallest removable buds.
Great sound, + for noise cancellation option, long battery time and easy to use.
Written by a customer while visiting jbl.com