Customer reviews from frigidaire.com
Frigidaire - Professional 30" Induction Cooktop - Stainless Steel
Average customer rating
4.4
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
63
4 Stars
14
3 Stars
1
2 Stars
6
1 Star
6
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for Frigidaire - Professional 30" Induction Cooktop - Stainless Steel
Customer Rating
1
Broken after 3 months.
on June 25, 2023
Posted by: beef titts
Broken after 3 months. Worked great until then.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 26, 2023
Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience this experience has caused you. We would like to let you know that this is not how we want things to go especially with our valued customers. We’ve reached out via email to gather some additional details so we can better assist you. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
2
Doesn’t sit flush
on April 27, 2023
Posted by: Janifrazzz18
Product doesn’t sit flat because one of the brackets attached to the cooktop sticks out farther than the rest. Frigidaire sent a repair man who as soon as he walked in said he couldn’t do anything about it. He sent pics to the company and says they would contact me. I’ve never heard from anyone. I love the product. Just sucks to have a brand new kitchen and a wonky cooktop that everyone can see us not sitting flush on the counter. Our contractor said the bracket is like permanently attached to the cooktop. For as much as we paid it should be perfect. Very disappointed in the customer service.
Response from frigidaire.comBy Owen, Online Outreach Specialist, April 28, 2023
Hello Janifrazzz,
Thank you for bringing this up to our attention, we understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, however for this case we would advise to reach out to the installer who installed this unit as they're the one who will change the position of the cooktop so that it will sit flat. Moving forward, if you need any other assistance or concern, you can contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist so that we can resolve your concern.
Thank you for bringing this up to our attention, we understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, however for this case we would advise to reach out to the installer who installed this unit as they're the one who will change the position of the cooktop so that it will sit flat. Moving forward, if you need any other assistance or concern, you can contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist so that we can resolve your concern.
Written by a customer while visiting frigidaire.com
Customer Rating
5
My wife loves it
on April 21, 2023
Posted by: ncponder
[This review was collected as part of a promotion.] This cooktop replaced an older radiant style cooktop. The difference in cooking is night and day. And control for heat is very even and infinitely adjustable. Heating the whole pan allows for amazing simmering and when you need to sear something it comes to temp rapidly and evenly. The best part is with induction cooking there is little to no burned food on the cooktop and it’s very easy to clean. All in all very pleased with this purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Impossible to find a manual; makes hideous high-pitched noise
on April 16, 2023
Posted by: ProfChef
My contractor installed my stovetop and failed to leave me the manual. It's been 45 minutes of fruitless, circular online searching and still no manual in English can be found so I don't know how to use the more advanced functions or troubleshoot the product. Frigidaire wants me to register the product - using the serial. number, which cannot be seen on the product itself once it has been installed. Using it, every time I turn a burner on to cook, the stovetop makes a hideous, high-pitched noise that is painful to my nervous system. There was no warning that the unit would make a noise like this when purchasing it. Contrary to the marketing materials, the stovetop remains hot for some time after use - not a deal breaker, but it makes me wonder what else they aren't telling me. All in all, I'm distressed at the lack of information and the functioning of the stovetop. I will return it.
Response from frigidaire.comBy Owen, Online Outreach Specialist, April 18, 2023
Hi Murray,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of the issues that you're having with the noise. Please be look out into an email with your Manual and To discuss this further with the noise issue. You can contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist so that we can resolve your concern.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of the issues that you're having with the noise. Please be look out into an email with your Manual and To discuss this further with the noise issue. You can contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist so that we can resolve your concern.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Induction Cooking
on April 1, 2023
Posted by: Miata55
[This review was collected as part of a promotion.] Had to replace a Frigidaire gas cooktop due to health issues and this induction cooktop was one of only a few that has manual knobs that us old folks are used to. It fit perfectly in the cutout of the old Frigidaire unit and is really (so far) a wonderful trade out. It is easy to adjust to and cooks much faster even than the gas unit. Cleans up beautifully.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Ever
on March 25, 2023
Posted by: Jimmy Frame
[This review was collected as part of a promotion.] We purchased the Frigidaire 30" induction cooktop to replace our old Viking induction and this new one is really great. it seems to get hotter and i love the ability to set the knobs from low to high, i love the half, 3.5. overall this is great
Written by a customer while visiting frigidaire.com
Customer Rating
5
Loving my Induction Cooktop
on March 19, 2023
Posted by: Delisi
[This review was collected as part of a promotion.] First time using an induction cooktop and could not be happier. It's amazing how quick it heats up and cooking time is a breeze. Clean-up is so easy. No more spilled food going into the heating elements. I did a little research and Frigidaire had great reviews.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on March 8, 2023
Posted by: lars162
[This review was collected as part of a promotion.] We replaced an older electric glass cooktop, which was extremely hard to control temp. Absolutely love this cooktop!! Total cooking control. I chose this model because we wanted center knobs (not touch pad) and we didn't want a shiny surface that shows every smudge. Even though we had to modify the cutout which was too large, and buy new cookware, it is so worth it!!
Written by a customer while visiting frigidaire.com