Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
3
Great features
on April 20, 2025
Posted by: Kerry
from Gainesville, Florida
Purchased my tv for Xmas.
Love the big screen.
Love the clearness of the pictures.
Love everything about my tv except the blue lines. That seem to be oozing down from the top of the screen. I think these lines will cover the entire screen eventually.
Love the big screen.
Love the clearness of the pictures.
Love everything about my tv except the blue lines. That seem to be oozing down from the top of the screen. I think these lines will cover the entire screen eventually.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, April 21, 2025
Kerry,
Thank you for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Connected Devices, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Connected Devices, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on April 20, 2025
Posted by: Cnoll
from Rancho mirage California
This is our 3rd Samsung TV since we moved and didn't take them with us. They are always dependable and offer great picture. Samsung will be our go to TV forever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and features!
on April 20, 2025
Posted by: ctiger
from Greenville SC
bought this a couple of months, love the picture! Also when you turn it on, the screen layout is gret- simple to navigate to any service you want to watdh
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest of all time
on April 20, 2025
Posted by: Hysteria
[This review was collected as part of a promotion.] This is a great upgrade, well worth it. The picture quality is super clear, bright, and vivid colors. I plugged in my sound bar but it would do just fine without it. It even has a smart detection mode where it can adjust the sound based on the room you decide to set it up in. I really enjoy the smart picture function that allows it to set up the highest quality picture based on what's displayed on the screen. This TV is super user friendly and easy to set up. The only downside to these tvs is the amount of apps they offer to download. I don't think there's enough options because of the Tizen software that runs the TVs. Other than that this TV is everything I've ever wanted.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice TV
on April 20, 2025
Posted by: oh diver
I've had this TV for a few months and I love it. Very nice picture. No complaints.
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding quality
on April 20, 2025
Posted by: Chuckster
from Springfield, Ohio
The picture quality on this TV is outstanding The remote control is very easy to use
Written by a customer while visiting Samsung US
Customer Rating
2
Wish I had purchased a Sony - will next time
on April 20, 2025
Posted by: The Krasman
from Chapel Hill, NC
Interface is not good. Can’t get MLB games - app not available. Does not connect to internet well. Only device in my house that struggles. Samsung needs to figure this out. Not buying another Samsung until they do.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, April 21, 2025
The Krasman,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV Samsung
on April 20, 2025
Posted by: Jeff1Vet
from Greenville SC
When I bought this Samsung neo QLED it was to replace another Samsung UHD tv that got fried by a surge in bad weather. I am amazed by the difference with this tv the other had a beautiful display but this knocks the other out of the park.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US