Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
5
Fantastic TV
on July 9, 2024
Posted by: RetiredProf
[This review was collected as part of a promotion.] I am amazed that Samsung technology advanced so fast.
Open my eyes and I can fully enjoy the nanocrystals for a crisp, clear, like-real TV.
What would be the next generation of TV??? Picosrystals???
Open my eyes and I can fully enjoy the nanocrystals for a crisp, clear, like-real TV.
What would be the next generation of TV??? Picosrystals???
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for gaming
on April 21, 2025
Posted by: Anonymous
Pretty solid t.v. I'd say. Excellent picture and doesn't make your whole room 90 degrees like a bravis
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible software
on December 21, 2024
Posted by: BooDRoo
[This review was collected as part of a promotion.] I will never buy another samsung smart TV in my life. It cant get connected or stay connected to the internet. The apps glitch all the time and its very very slow
Value
1
Response from Samsung USBy Samsung Specialist, December 23, 2024
BooDRoo,
We appreciate your feedback on Samsung's Q80D TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on Samsung's Q80D TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great tv with brightness issues.
on July 21, 2024
Posted by: Michael
[This review was collected as part of a promotion.] My tv with stay dim for weeks at a time with no setting fixing it. Eventually it will get brighter on it's on.
Value
3
Response from Samsung USBy Samsung Specialist, July 22, 2024
Michael,
I’m sorry to hear you’re not fully satisfied with the Q80D TV’s picture quality. If the image is too dim, please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred. Go to: Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting
You may also want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also customize the brightness level of your screen between 0 – 50 to your preference. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
Please also make sure you’ve got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
I hope these tips help. Should you need further assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
I’m sorry to hear you’re not fully satisfied with the Q80D TV’s picture quality. If the image is too dim, please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred. Go to: Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting
You may also want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also customize the brightness level of your screen between 0 – 50 to your preference. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
Please also make sure you’ve got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
I hope these tips help. Should you need further assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
65" QLED Samsung TV
on March 5, 2025
Posted by: BIGMAC1000
My 65" QLED Samsung TV is awesome, except I can't get my soundbar to stay just for the sound bar. I have tired many times to do different things and nothing seems to work. Other thatn that I Love the TV.
Written by a customer while visiting Samsung US
Customer Rating
5
amazing TV
on February 6, 2025
Posted by: Luvtech508
from Blackstone,MA
very large Tv but worth it. I play all my game son it and no issues at all .
the wifi is fast enough to stream.
the wifi is fast enough to stream.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love This TV
on March 5, 2025
Posted by: Susan
I just set up the TV...it is fantastic! easy to do and picture is great
Written by a customer while visiting Samsung US
Customer Rating
3
Forensic Files
on March 25, 2025
Posted by: Leonard
from Atlanta
I am very frustrated with my Samsung TV. It frequently changes my Chanel to CNN and Forensic Files. This requires me to go through a process to get back to. my preferred channel I strongly dislike CNN and Forensic Files This problem .was present after purchase so I suspect that Samsung is receiving compensation to favor CNN and Forensic Files
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, March 25, 2025
Hi Leonard,
We appreciate your review of Samsung’s Q80D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your review of Samsung’s Q80D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US