Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
5
Absolutely amazing TV from Samsung
on May 24, 2025
Posted by: Pashaserrac
[This review was collected as part of a promotion.] This tv from Samsung is unlike any other. The quality and the picture detail is amazing. This with the sound system i got make movie nights super special.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT CLARITY AND VISUALS
on May 24, 2025
Posted by: RoseRedHead
[This review was collected as part of a promotion.] Great graphics and clear visibility.
Would recommend to others.
Would recommend to others.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not up to my expectations
on June 5, 2025
Posted by: Jbg2502
Great picture but incredibly slow response when changing channels or changing streaming area
Response from Samsung USBy Samsung Specialist, June 5, 2025
Jbg2502,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture
on July 14, 2025
Posted by: Alaskaguy007
[This review was collected as part of a promotion.] The picture is great, for TV, movies, and gaming. Sound is good but I wish the speakers had more volume and bass.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 15, 2025
Alaskaguy007,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great for Sports, Movies and Gaming!
on August 25, 2025
Posted by: KingBenzo
[This review was collected as part of a promotion.] Made the switch from Samsung Crystal UHD to Q8F. Love the quality of pictures from gaming, movies, watching tech videos and live sports. Apps are super responsive and sound is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent picture.
on December 8, 2025
Posted by: RafeisMe
[This review was collected as part of a promotion.] My previous Samsung TV I believe had a great picture. It was 7 years old and was on 16 plus hours a day. I had an accident plugging in a ambience USB led light which shorted out the TV.
My new TV's picture is stunning. The remote control is difficult to operate. It uses pictures instead of words explaining the function. I get confused and have difficulty getting out of the menu.
But I do love my television .
My new TV's picture is stunning. The remote control is difficult to operate. It uses pictures instead of words explaining the function. I get confused and have difficulty getting out of the menu.
But I do love my television .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Run away from all Samsung
on August 28, 2025
Posted by: very dissapointed
from Atlanta GA
Stay away from this TV, and Samsung period.
The warranty is not worth the paper it is printed on.
I have had repair men to my house 4 times to fix an issue that is still not fixed. The latest is that the part is on backorder with no ETA. We are notified of this 60 minutes before they were due to arrive. Remember each visit requires you unmounting and remounting this TV. Samsung's response is "just wait". We bought 4 of these in our family. 3 of 4 have needed to be repaired and 2 have required multiple repairs. As someone who was all Samsung (TV, surround, washer, dryer, refrigerator) and completely invested in the Smart Things connectivity, I regret purchasing all of them.
The warranty is not worth the paper it is printed on.
I have had repair men to my house 4 times to fix an issue that is still not fixed. The latest is that the part is on backorder with no ETA. We are notified of this 60 minutes before they were due to arrive. Remember each visit requires you unmounting and remounting this TV. Samsung's response is "just wait". We bought 4 of these in our family. 3 of 4 have needed to be repaired and 2 have required multiple repairs. As someone who was all Samsung (TV, surround, washer, dryer, refrigerator) and completely invested in the Smart Things connectivity, I regret purchasing all of them.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on November 12, 2024
Posted by: Dream2RV
[This review was collected as part of a promotion.] We've had 5 other Samsung TV's over the years. They're always good, but this one is great! The colors are so vivid. The picture is so crisp, it's like you're actually there. We’re very pleased with the viewing angle, as well. It also talks to our Samsung phones intuitively. Great TV!
Value
5
Written by a customer while visiting Samsung US