Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
5
Excellent TV!!!
on June 5, 2025
Posted by: Chris
from North Carolina
After hours of research and reading countless reviews I chose the Q80D and I can't be happier!! This was the largest tv I've ever purchased but the quality and color from this TV is amazing!! It will need calibration to get the best picture quality, so keep that in mind. Don't hesitate to purchase if this tv is on your list.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievable picture
on June 5, 2025
Posted by: CapitalP
from Orlando Fl
Love this TV ....Gaming mode , picture is a definite upgrade from Samsung Standard LED MODEL this TV IS AMAZING
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV for the Price, But...
on June 5, 2025
Posted by: DaveK
from Far northeastern, Illinois
I'm older, but I've *always* been a "manual" guy. I want to read my instructions and not have to be intuitive on trying to figure out my remote.
That's one of the issues I have with most products these days, saving paper in the interests of "saving the planet" (don't get me started on that...), but I digress.
I/We haven't been able to fine tune the picture on this set, which is supposed to be steps above the crystal display. That's my/our main frustration with the set.
The size is virtually perfect for our viewing space. We enjoy the free channels Samsung provides. Picture quality and variations between sources and channels -- all allegedly high-quality resolution -- is frustrating. I wish there was a simple way to equalize these settings. Even a Samsung-produced video on subjects like this would be helpful (if you won't give me my 'stinkin' manual,' that is).
Back to that remote, my larger fingers frequently hit one of the proprietary buttons below the volume bar, switching away from what we're watching and requiring a less-than-instantaneous scramble to return to what we were watching (typically at a critical moment, of course).
Typically like and appreciate the Samsung line. Picture quality is frustrating. Searching for a solution is frustrating. The remote is a little bit too tiny. Would appreciate a written manual. Other than that, we're happy.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
85" cinema TV
on June 5, 2025
Posted by: Redleg2005
from Crofton, KY
I love this TV, beautiful picture. It allows me to watch multiple channels with a much larger viewing area for each channel.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Annoying!
on June 5, 2025
Posted by: Diane
The sound quality is poor. I had to get a sound bar with a subwoofer to get decent sound.
Also, I hate the remote. You can't just hit a button to go straight to the channel you want or go back to the channel you previously watched. You've added 5 or 6 steps to the process. Very annoying!
However, the picture is good.
Also, I hate the remote. You can't just hit a button to go straight to the channel you want or go back to the channel you previously watched. You've added 5 or 6 steps to the process. Very annoying!
However, the picture is good.
Response from Samsung USBy Samsung Specialist, June 5, 2025
Diane,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great affordable television
on June 5, 2025
Posted by: StringBoli
This is a great mid tier television....recently purchased for our bedroom and it was miles above our previous Samsung tv. Great for all aspects of entertainment as well....games look beautiful and HDR content is crisp and bright. This thing is packed with smart features as well....integrates well with SmartThings. Cant go wrong with Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best of the best!!!
on June 5, 2025
Posted by: Kwame
Picture quality and a good sound
I recommend this to everyone!!!
I recommend this to everyone!!!
Written by a customer while visiting Samsung US
Customer Rating
3
Volume control
on June 6, 2025
Posted by: Anonymous
TV is very good except the volume increases on its own during a program
This is very annoying.
This is very annoying.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, June 6, 2025
Johnnybuck,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US