Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
4
Too Smart
on April 18, 2025
Posted by: ARBudman
Good picture but too smart for an older person. Too many apps along with absolutely no user manual.
Written by a customer while visiting Samsung US
Customer Rating
5
QLED 4K Q80 D
on April 18, 2025
Posted by: GEEGEE
My wife bought this for me as a gift no special day and I’m so happy she did picture is nice with a Samsung soundbar love it
Written by a customer while visiting Samsung US
Customer Rating
2
Good picture, bad apps
on April 18, 2025
Posted by: TalA
from AL
The apps on this platform do not work well, they take too long to load and many times have to reboot to get to work. Have considered going back to fire cube.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
3
Response from Samsung USBy Samsung Specialist, April 21, 2025
TalA,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Picture Quality and Performance
on April 18, 2025
Posted by: SergioLA
from Los Angeles, CA
The Samsung 65" QLED 4K Q80D has exceeded expectations in nearly every way. The picture quality is vibrant and detailed, with excellent brightness and rich contrast thanks to the Direct Full Array backlighting. Whether I’m watching movies, sports, or streaming shows, the clarity and color depth really stand out.
Gaming is a major plus on this TV—120Hz refresh rate, HDMI 2.1, and FreeSync support make it perfect for fast-paced gameplay. Input lag is impressively low, and motion stays smooth even during intense action scenes.
The Tizen platform runs fast and includes all the popular apps, plus built-in voice assistants for added convenience. While the built-in speakers perform well with Object Tracking Sound Lite, pairing with a soundbar takes the audio experience to the next level.
This model strikes a great balance between performance and value. It brings premium features without the flagship price tag.
Pros:
Stunning 4K picture with Quantum HDR
Full Array backlighting enhances contrast
Excellent for gaming (120Hz, FreeSync, HDMI 2.1)
Smooth and intuitive smart platform
Stunning 4K picture with Quantum HDR
Full Array backlighting enhances contrast
Excellent for gaming (120Hz, FreeSync, HDMI 2.1)
Smooth and intuitive smart platform
Highly recommended for anyone looking to upgrade their home entertainment setup.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Picture clarity
on April 19, 2025
Posted by: Golfer
Had the product for 3 months, no complaints. Impressed with picture and navigation ease.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features & picture quality
on April 19, 2025
Posted by: koolt1325
from Copperas Cove Texas
The TV & price are excellent along with the picture. I purchased two of them & if I needed another TV I would purchase another one but I have 4 TV's & both samsung TV's are great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Questionable purchase
on April 19, 2025
Posted by: Saki
The picture is great when seeing head on, but once you view from off center the image fades. I did not know this when I made the purchase.
But biggest problem is periodically the sound will be muffled when I turn the tv on. This lasts until I unplug, wait a while and then plug back in. I thought it was the cable box, but it has been connected to three different boxes and same problem exists.
But biggest problem is periodically the sound will be muffled when I turn the tv on. This lasts until I unplug, wait a while and then plug back in. I thought it was the cable box, but it has been connected to three different boxes and same problem exists.
Response from Samsung USBy Samsung Specialist, April 21, 2025
Thank you for sharing your thoughts on the picture quality of your TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
There are also several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-QS730D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
There are also several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-QS730D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to set up
on April 19, 2025
Posted by: Debi
from Lake county, ca
I bought this in November 2024. The picture is clear easy to set up with WiFi and my direct tv.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US