Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
4
Great TV; Remote is Terrible.
on February 5, 2025
Posted by: Roger M
Overall, this TV has a great picture and seems to fit my needs. I would have given it 5 stars, had it not been for the remote. Needs to have buttons for fast forward & rewind, added. This remote makes it VERY awkward to fast forward/rewind recorded content. I still use my firestick to access this content, which means using 2 different remotes!
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Sharpness of tv
on February 5, 2025
Posted by: Rich
Bought around Thanksgiving of 2024, 65” qled 4k , have fiddled around with the brightness and contrast adjustments several times. Pictures not as sharp as I expected it to be. Disappointed!
Response from Samsung USBy Samsung Specialist, February 6, 2025
Rich,
Thank you for sharing your thoughts on the picture quality of your Q80D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the picture quality of your Q80D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Hoping for something better
on February 5, 2025
Posted by: Shoes
from Moline Illinois
Disappointed. I have adjusted the contrast the color and the brightness. Still the picture and sound are not what I was expecting The sleep timer goes 30. 60. 120. 180. There is not a 90
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, February 6, 2025
Shoes,
We appreciate your thoughts on the picture quality of Samsung’s Q80D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your thoughts on the picture quality of Samsung’s Q80D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 5, 2025
Posted by: Crazydr
from Ohio
I have had this for a few months. I love the picture the sound quality everything about it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding View
on February 5, 2025
Posted by: static305
Best decision made in a long time. The colors and vision on this TV is outstanding,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Vibrant color - sharp display
on February 5, 2025
Posted by: Bubba Bill
The 50" QLED exceeded our expectations for color, sharp display, and good sound. A very good value compared to higher priced competitors.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for the money
on February 5, 2025
Posted by: Ken99
I bought this tv around Black Friday and very pleased with my purchase! The color and clarity is exceptional!!! Love the speakers! They act like surround sound by themselves without a sound bar or subwoofer! Excellent price!!!! Would highly recommend to others to snatch this tv when available!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung fixed what was wrong with the M4500
on January 15, 2025
Posted by: Vickie
from Michigan
Rating this 5 out of 5 because overall I'm extremely happy. 1. I bought a phone (S24 Ultra = AWESOME) and was entered into a raffle I didn't know was happening. 2. This wasn't the only thing I won. 3. The newest, nicest tv I had owned was a Samsung 2020 Series 4 (M4500) and wasn't terribly impressed with it. Smart features were unsatisfactory. TV was very slow and bogged down with all kinds of bloatware. By the way, Samsung has recently updated their smart features on the M4500 and my opinion was slowly changing for the better just before this windfall. Aside from initial dissatisfaction with smart features on the M4500, screen glare was another complaint I had. The Q80D takes care of ALL my complaints. Fast, no bloatware, even Samsung TV+ is appealing some of the time. Picture is phenomenal, especially with AI customization and Intelligent mode. Enough ports for me in back that I don't need an adapter to add more. I was using Roku for everything streaming, I use it only for sound now. Sound quality on the Q80D could be better would be the only thing I could say about my new free TV. The only thing that is better than this TV is the smart gaming monitor that I also won. I have to say that's my new favorite.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US