Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
5
No Disappointment - Great Purchase Decision
on March 5, 2025
Posted by: BigJoe
We have enjoyed our new TV since December when we purchased it as a Christmas present for each other. The color is beautiful, the sound amazing and the way it can hook right into our modem helps with great viewing. No regrets, we wish we had purchased this sooner.
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on March 5, 2025
Posted by: Troy
from Palm Coast fl.
It's not what I bought, it's who you deal with , when you purchase an item. I am very happy with the person I dealt with. He was truly a pro, and a warm person.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good picture, good sound, not good support
on March 5, 2025
Posted by: Chrose1201
This is my first SMART tv purchase. I am an old school kind of person and like the way things used to be, but this is the future so it seemed like I didn't have many options. I like and trust Samsung products so the quality is what I expected. Great picture, great sound etc. However I feel like the supporting documents are wholly lacking. The user manual was fine for set up but for general usage it was worthless. Maybe it's me but I spent more time on line trying to figure out how to add other channels, and apps. I still have no idea how to get them to show on the screen so I can go to them. I tried to hook up my old VCR so I could watch some old tapes and I still have no idea how to do it. The closest I have found is to set the Air channel to 3 or 4 but my channels only go as low as 6.1. The online instructions show me how to search for channels automatically, and if I can't find 3 or 4 that way do a manual search, but the TV doesn't appear to support that. So in the interest of advancing technology they leave too much in the dust and don't make it easy to get support.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing tv
on March 5, 2025
Posted by: Inkbyjeremy
from Virginia
I bought this months ago and it was my first upgrade in over a decade. I'm not sorry I got it at all.
My movies and games look 100x better. And the fact i got it on an exclusive app deal was even better.
My movies and games look 100x better. And the fact i got it on an exclusive app deal was even better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Feature Variety
on March 5, 2025
Posted by: JDawn
from GA
I love the tv. The only drawback is that when watching older shows the sound will go up quite loudly with no warning. I know this happens with commercials but I have never experienced this while during the tv episode. My older 55 inch Samsung does not do this.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
55"
on March 5, 2025
Posted by: Barb
Love it, beautiful color, great preformance..
Only buy Samsung
Only buy Samsung
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
F
on March 5, 2025
Posted by: Flor
Not good at all so hard to connected to the Internet
Response from Samsung USBy Samsung Specialist, March 5, 2025
Flor,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q80DD TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80DD TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q80DD TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80DD TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Love the TV, but have a couple issues.
on March 5, 2025
Posted by: preeb
from Gilbert, Arizona.
I love the TV, but it has a blank spot on it. And the installation team didn't put it in the correct spot. Also, I don't know who to call since I purchased it directly online to have someone look at the blank spot.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US