Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
4
Great picture quality
on February 20, 2025
Posted by: Buddy
We love the color and brightness of the screen. The picture is very real…. Feels like you could walk right into the scene. However, the sound is annoying. While watching, the sound will get real loud, then get soft. That was one reason we got rid of our old ZtV.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV Ever
on February 20, 2025
Posted by: jths1966
from Oak Forest, IL
This is the best tv I have ever owned. My other two TV’s are Sony 4K and have great pictures but this Samsung QLED is much better. I also like how it connected with the 5.1.2 Samsung Sound Bar. Finally, I like how it comes on when entering the room ready for viewing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on February 20, 2025
Posted by: AV8TOR
from Alabama
Purchased in December 2024, very happy with the picture quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 20, 2025
Posted by: Hans
Samsung recently replaced my TV (it was having serious issues) that was 2 years old and replaced it with a newer model. Wow this new TV is absolutely amazing, it has more bells and whistles than the original TV had. I am 110% satisfied with it. The Samsung support team is premier in their ability to make the customer happy.
Written by a customer while visiting Samsung US
Customer Rating
2
Don’t touch that dial or any other setting
on February 20, 2025
Posted by: gyrojohn
This is my second Samsung LED TV. My first one worked perfectly those years until a power surge. This TV has user setting problems confirmed by an internet search,
First: Intermittently when first turned on, the picture is stuck in a small square in the upper left corner. Turning the TV off then back on resolves this problem.
Second: Using the “Settings” button to adjust the brightness has little to no effect on the brightness. To get the expected response to the brightness number, I need to go to the main home menu then exit for the adjustment to take affect.
Third: Pressing the main menu home button stops the picture and sound, shows all optional settings, and it’s not obvious what menu is going to be adjusted until you start using the direction keys.
Fourth: All but the “Standard” picture mode presents a picture that won’t reproduce skin tones that are real. Even then, some “red” colors flash when moving in the video (eg. auto brake lights when the camera is panning).
Fifth: When turning on the TV in a dark or low light room, the picture flashes a blinding white light for a second.
Sixth: The brightness level is barely adjustable and too bright in the darkest room.
First: Intermittently when first turned on, the picture is stuck in a small square in the upper left corner. Turning the TV off then back on resolves this problem.
Second: Using the “Settings” button to adjust the brightness has little to no effect on the brightness. To get the expected response to the brightness number, I need to go to the main home menu then exit for the adjustment to take affect.
Third: Pressing the main menu home button stops the picture and sound, shows all optional settings, and it’s not obvious what menu is going to be adjusted until you start using the direction keys.
Fourth: All but the “Standard” picture mode presents a picture that won’t reproduce skin tones that are real. Even then, some “red” colors flash when moving in the video (eg. auto brake lights when the camera is panning).
Fifth: When turning on the TV in a dark or low light room, the picture flashes a blinding white light for a second.
Sixth: The brightness level is barely adjustable and too bright in the darkest room.
Response from Samsung USBy Samsung Specialist, February 20, 2025
gyrojohn,
Thank you for sharing your thoughts on the picture quality of your TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the picture quality of your TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice, faces make over
on February 20, 2025
Posted by: Jimmy B
from Concord Ohio
Very nice, only problem is that faces look like they have heavy makeup on. They need to be more clearer. Can this be corrected?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Volume automatically gets loud.
on February 20, 2025
Posted by: Dave
from Omaha, Nebraska
Only problem is the volume goes up considerably for 10-20 seconds randomly, Not often, but it happens about 3-4 times a month.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture vivid RED
on February 20, 2025
Posted by: Myrtle Beach Happy
Great TV! Really smart and vivid colors. Sharp and clear.
Written by a customer while visiting Samsung US