Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
4
Where is the app button
on March 6, 2025
Posted by: Tech challenged
Love the picture, only issue is I can't find the app button to add apts.
Written by a customer while visiting Samsung US
Customer Rating
2
Did Not Choose Wisely
on March 6, 2025
Posted by: TackleBox 67
from Spring Hill, FL
Not a fan. Not ashamed to admit I made a bad choice. Should have gotten a different TV. Not the TV's fault. This is not Samsung's best TV. Color is off. Motion is obvious. Should have gotten a TV with better features and better processor. Black background is not very deep.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Samsung Specialist, March 7, 2025
TackleBox 67,
Thank you for sharing your thoughts on the picture quality of your Q80DD TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the picture quality of your Q80DD TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Could be a great tv but
on March 5, 2025
Posted by: Ulyess
Navigation with Samsung TV is terrible. I can’t find out how to add new apps to the programming so I added Roku, which helps a little bit, but it should be a lot easier than this. Watching programs with Samsun app is annoyingl because it has way too many commercials. They took a great tv and ruined it. Would not buy again
Response from Samsung USBy Samsung Specialist, March 5, 2025
Ulyess,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q80DD TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80DD TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q80DD TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80DD TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
65" QLED Samsung TV
on March 5, 2025
Posted by: BIGMAC1000
My 65" QLED Samsung TV is awesome, except I can't get my soundbar to stay just for the sound bar. I have tired many times to do different things and nothing seems to work. Other thatn that I Love the TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 5, 2025
Posted by: Oldave
I received the tv about 2 or 3 weeks ago and have had fun looking at all the bells and whistles.
Written by a customer while visiting Samsung US
Customer Rating
5
Love This TV
on March 5, 2025
Posted by: Susan
I just set up the TV...it is fantastic! easy to do and picture is great
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Sauce!!!
on March 5, 2025
Posted by: Gonzo619
from Kansas
Excellent purchase and screen size!! Almost a theatre look in my living room!! Great picture and sound!! Well worth its sale price!! Samsung's picture is outstanding!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal Clear and HUGE sound improvement!
on March 5, 2025
Posted by: DLight
from Columbus, OH
I purchased my new TV prior to the 2025 Super Bowl and it made a world of difference. I still have a 55" UHD Samsung that is going strong at 14 years old, and when switching things over to the larger screen, I also noticed that the Samsung surround sound is even more crisp and clear than before. 10/10 - highly recommend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US