Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm LTE - Black - (2023)
Average customer rating
3.9
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
102
4 Stars
28
3 Stars
21
2 Stars
13
1 Star
22
76%of customers recommend this product.
(
81 out of
106)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm LTE - Black - (2023)
Customer Rating
2
Watch band failure
on August 23, 2023
Posted by: Lois
from Auburn, Wa
My daughter got me this watch because of the fall protection.
My problem is the watch band falls off multiple times a day. Al.ost lost it once. When reattached it seams solid, you can give it a tug and it stays on. Then for no reason I can figure it just falls off.
My problem is the watch band falls off multiple times a day. Al.ost lost it once. When reattached it seams solid, you can give it a tug and it stays on. Then for no reason I can figure it just falls off.
Response from Samsung USBy Debra, Social Commerce, August 31, 2023
Howdy Lois,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch5 Classic. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It is possible that the strap button on your band has pressed up against your skin, possibly while being worn slightly tighter than expected, and accidentally pulled away from the watch. However, without knowing the variables involved when this occurred and not being able to ask you any follow up questions, I advise you to reach out to Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch5 Classic. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It is possible that the strap button on your band has pressed up against your skin, possibly while being worn slightly tighter than expected, and accidentally pulled away from the watch. However, without knowing the variables involved when this occurred and not being able to ask you any follow up questions, I advise you to reach out to Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! I understand the complaints though
on August 22, 2023
Posted by: BeStan
from New York
Expertise:Intermediate
I understand why many people complaints about the battery but this watch is awesome!!! It's challenging to have a big battery and a watch that doesn't look bulky. I believe Samsung and Google have done a great job with this watch. It looks classic, stylish and slim, even though I bought the 47mm. I'm happy now it can last an entire day without draining all the battery while doing a day of bicycling exercise like the Watch 4 used to do. I'm so happy with it!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I love it!!! I understand the complaints
on August 22, 2023
Posted by: BeStan
I understand why many people complain about the battery but this watch is fantastic!!! It's challenging to have a big battery while not looking bulky, like the Watch 5 Pro which looks like a monster to me. Samsung and Google are making improvements in the software to make it more reliable and not drain too much battery. I'm very happy I can last one full day of exercise without needing to charge it. I ordered the 47mm and it doesn't look bulky at all. It looks stylish and beautiful.
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 6 Classic
on August 20, 2023
Posted by: Melstrom
from Florida
Expertise:Intermediate
Pre purchased my Galaxy 6 Classic 47mm and traded in my G4. It was a great purchase that I'm happy with. Battery is solid, all the sensitivity health points work better.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery drain
on August 18, 2023
Posted by: Ron G
Have Watch 6 for 4 days. Horrible battery drain. With EVERYTHING off, drains to zero in 5 hours. Did ALL the recommendations. Nothing worked. Can't even tell the time for more than 5 hours. Sad
No, I would not recommend this to a friend.
Response from Samsung USBy Michael, Social Commerce, August 28, 2023
Hi Ron G,
Thank you for your review of the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6 Classic.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Thank you for your review of the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6 Classic.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Great software, not so good hardware
on August 18, 2023
Posted by: Cycling _dude
from Miami, Fl
Expertise:Expert
Got this to upgrade my watch5, had galaxy wear devices since the watch 3 and as an avid cyclist had the HR, GPS and recovery metrics always present when using this biometric measure device.
This iteration, or at least the one I've got, was wildly innacurate on HR and recovery (sleep) cycles.
Where my watch5 and a whoop device I own since the start of this year where marginally close the watch6 did not get close to either.
This iteration, or at least the one I've got, was wildly innacurate on HR and recovery (sleep) cycles.
Where my watch5 and a whoop device I own since the start of this year where marginally close the watch6 did not get close to either.
As fitness and tracking of biometric KPIs is my main use I'm disappointed by the lackluster performance and nonchalant brand attitude of the brand for what could be the core fan base of this line.
All other features do as they promise, play music, pay, read messages and the software is intuitive and easy to get. If that's your main use get one.
So I'm sticking to my wear5 for the time being even when I'm truly missing the watch6 dial crown.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Michael, Social Commerce, August 28, 2023
Hi Cycling _dude,
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to innovate and improve on our existing designs, and it seems may have had a less than ideal experience with your new watch.
I would like to provide you with an article that may help you as well as links to be able to reach out to support that may be able to troubleshoot your watch further.
The article is titled: Step and heart rate tracking not working on Samsung smart watch. Please select this link to access the article. https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Here are links to be able to access more support.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Please feel free to reach out if you have any questions and thank you again for purchasing the all-new Samsung Galaxy Watch6 Classic.
Best,
-Michael
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to innovate and improve on our existing designs, and it seems may have had a less than ideal experience with your new watch.
I would like to provide you with an article that may help you as well as links to be able to reach out to support that may be able to troubleshoot your watch further.
The article is titled: Step and heart rate tracking not working on Samsung smart watch. Please select this link to access the article. https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Here are links to be able to access more support.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Please feel free to reach out if you have any questions and thank you again for purchasing the all-new Samsung Galaxy Watch6 Classic.
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 6 Classic
on August 17, 2023
Posted by: Leodrg
I received my new Galaxy 6 Classic and I absolutely LOVE it! I LOVE all of the features but most importantly the stylish look! I can swap out the bands, change the colors and designs on the display.... I LOVE IT!
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on August 17, 2023
Posted by: Diane
from PA
Expertise:Intermediate
This was so disapointing, had the watch 4 days. Could not make it through one of the days with a charge. In fact I get up at 5Am and by noon I'd have to charge it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Michael, Social Commerce, August 24, 2023
Hi Diane,
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we strive to be innovators and we are constantly trying to improve on our existing designs, with that said, it seems as though you are having a less than ideal experience with the Battery life of your new watch.
I would love to provide you with a link to some tips on how to get the best performance out of your Watch.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
I would also like to point out that you may need to contact Customer Care to help troubleshoot your device further.
I hope this information helps, and that you are able to enjoy your Watch even more.
Best,
-Michael
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we strive to be innovators and we are constantly trying to improve on our existing designs, with that said, it seems as though you are having a less than ideal experience with the Battery life of your new watch.
I would love to provide you with a link to some tips on how to get the best performance out of your Watch.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
I would also like to point out that you may need to contact Customer Care to help troubleshoot your device further.
I hope this information helps, and that you are able to enjoy your Watch even more.
Best,
-Michael
Written by a customer while visiting Samsung US