Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 47mm LTE - Silver - (2023)
Average customer rating
4.7
(2,035 Reviews)
Rating breakdown 2,035 reviews
5 Stars
1,578
4 Stars
314
3 Stars
85
2 Stars
26
1 Star
32
80%of customers recommend this product.
(
119 out of
149)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 47mm LTE - Silver - (2023)
Customer Rating
1
Horrible battery ....only lasts 15 hours!! ⚠
on September 26, 2024
Posted by: Jeff
from California
Expertise:Expert
My watch 6 classic(43mm) battery only lasts 12 hours before charging! I have everything turned off and still only 12 hours. 🤷♂️
Horrible quality control(QC)!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, September 26, 2024
We appreciate your taking the time to reach out to us, Jeff. We love hearing from our valued customers. We see that you reached out to us to share your thoughts on the Galaxy Watch6 Classic. The Watch6 Classic is able to get up to 40-hour battery life. Is your Galaxy Watch draining its battery faster than usual? Don't worry, we've got some tips to help you out! Certain apps could be the culprit behind the increased battery consumption. Click on the link provided to discover how to extend your watch's battery life. If the issue continues, feel free to contact us at Samsung Support for assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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smsng.us/Samsung-Community
smsng.us/Warranty-Info
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Downgrade from the watch active
on October 8, 2024
Posted by: MaxH
Expertise:Intermediate
Down grade from the watch active, the changes to sleep mode and power saving should get someone fired. Why does the sleep mode not block all notifications, any watch notifications like low battery just ignores sleep mode and buzzes anyway. What is the point of power saving turning off gesture turn on when it gives you a notification every time anyway that you can't use gestures and why does that notification show up every time. Whatever battery you saved from gestures is wasted on non stop notifications that you can only clear instead of turn off. Build quality and screen are good.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy Social Commerce, October 28, 2024
Thanks for reaching out to share your candid thoughts about the Galaxy Watch6 Classic, Max. Our goal is to ensure that our customers have the best experience with our products. With the Galaxy Watch6 Classic, you can Go for up to 40 hours with its longer-lasting battery. Then, get your battery back to 45% in just 30 minutes. We hate to see that you've experienced a shortened battery life on your watch. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. You can perform a diagnostic on your watch's battery. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. It's also important to make sure that your apps as well as the watch itself are up to date with the latest software available. Sometimes apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance. Check out the link attached for additional options to help optimize your watch's battery life. If you only want to see notifications for a few apps on your Wear OS model, you can turn off notifications in the Galaxy Wearable app. Open the Galaxy Wearable app, tap Watch settings, and then tap Notifications. Tap App notifications, then tap the drop-down arrow and then select All to see all installed apps. To turn notifications on or off for individual apps, tap the switch next to your desired app. To turn notifications on or off for all apps, tap the switch at the top of the screen next to All Apps. If this persists, please be sure to reach out to us at Samsung Support. Again, we appreciate you taking the time to share your feedback with us and we hope to hear more from you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on February 16, 2025
Posted by: TRP2013
[This review was collected as part of a promotion.] Does everything i need it to do and more..love how I get my messages and emails on there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Love this watch.
on April 1, 2025
Posted by: Lovelace
[This review was collected as part of a promotion.] The watch is so classy has a lot of features. I GET ALOT OF COMPLAINTS
the battery is great. Get the watch you will fall in love with ot.
the battery is great. Get the watch you will fall in love with ot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice watch
on June 3, 2025
Posted by: DCRUZN
[This review was collected as part of a promotion.] Got watch as upgrade from previous Galaxy 4, so far loving it. Can't seem to leave without it. Use it everyday for my basic step count, able to use without phone and receive calls and messages, all the health features cone in useful. The watch bands wear fast, guess cause of my day to day usage. Will explore some more with it to see what other fun useful stuff it has and I could accomplish with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Underwhelming experience.
on June 4, 2025
Posted by: LiamFromHyrule
[This review was collected as part of a promotion.] This is the first smart watch I've owned and I thought that being the 6th in the series it would be a lot more than it was.
The menus and apps take a long time to load, it took me over a year to understand it wasn't reading my gestures because I had to wear it in a very specific way and I still haven't found a way to integrate Galaxy AI with it.
Bixby doesn't get the commands right most of the times. I've seen other smartwatches and their interfaces are sleeker and animations are smoother. The fact that it relies on developers for the watch faces means that most of the free ones aren't that great.
Value
2
Response from Samsung USBy R&R Team, June 5, 2025
Salutations LiamFromHyrule,
Thanks for taking the opportunity to review your Samsung Galaxy Watch6 Classic. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please ensure that Gestures are enabled and configured on your device. Next, check wrist detection and watch fit. Ensure that your watch is worn snugly on your wrist. If you have wrist detection enabled and are heavily tattooed, this artwork might be affecting the sensor's ability to pick up movements. You may consider turning off wrist detection in the watch settings if this applies. Also, check for software updates. Then you can restart your watch. The Galaxy Watch6 Classic, running on One UI 6 Watch, features Galaxy AI-powered enhancements focused on health and wellness. These include features like the Energy Score, personalized health recommendations, and enhanced sleep tracking. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Please take a look at the article that I have linked below for you titled, "Reset Bixby on your Samsung phone or tablet." This article will help you reset your Bixby and may help you resolve what you have been experiencing with your Galaxy Watch6 Classic's feature. If you would like to share any other feedback with us or if you would like any further assistance after reviewing the resources shared, please feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Reset Bixby on your Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Thanks for taking the opportunity to review your Samsung Galaxy Watch6 Classic. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please ensure that Gestures are enabled and configured on your device. Next, check wrist detection and watch fit. Ensure that your watch is worn snugly on your wrist. If you have wrist detection enabled and are heavily tattooed, this artwork might be affecting the sensor's ability to pick up movements. You may consider turning off wrist detection in the watch settings if this applies. Also, check for software updates. Then you can restart your watch. The Galaxy Watch6 Classic, running on One UI 6 Watch, features Galaxy AI-powered enhancements focused on health and wellness. These include features like the Energy Score, personalized health recommendations, and enhanced sleep tracking. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Please take a look at the article that I have linked below for you titled, "Reset Bixby on your Samsung phone or tablet." This article will help you reset your Bixby and may help you resolve what you have been experiencing with your Galaxy Watch6 Classic's feature. If you would like to share any other feedback with us or if you would like any further assistance after reviewing the resources shared, please feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Reset Bixby on your Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Written by a customer while visiting Samsung US
Customer Rating
5
Very helpful
on June 10, 2025
Posted by: Chinino80
[This review was collected as part of a promotion.] The watch is very personal and helpful, check on you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Are there more stars I can give this watch??
on June 11, 2025
Posted by: Grommie
[This review was collected as part of a promotion.] I cash live without my samsung galaxy 6 watch. It's easy to answer calls, respond to msgs, see your calender, keep up with your fitness, set reminders, and you can find new faces for it. Just a graphic, I have important pictures on mine. This watch makes my life so much easier. Find s ßl samsung watch for yourself.
Value
5
Written by a customer while visiting Samsung US