Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 47mm LTE - Silver - (2023)
Average customer rating
4.7
(2,035 Reviews)
Rating breakdown 2,035 reviews
5 Stars
1,578
4 Stars
314
3 Stars
85
2 Stars
26
1 Star
32
80%of customers recommend this product.
(
119 out of
149)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 47mm LTE - Silver - (2023)
Customer Rating
5
😎
on August 24, 2023
Posted by: Mmmm
from El Paso TX
Expertise:Expert
Amazing tech. Paid samsung pay. Once updated it was navigating smoother
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my watch!
on September 11, 2023
Posted by: Infinite
[This review was collected as part of a promotion.] Love my extended battery life. Easily track my sleeping quality as well as daily fitness. Auto detection of exercise feels very accurate too. All of this and it looks great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad software
on September 12, 2023
Posted by: Ikarona
Expertise:Intermediate
The problem is, that it absolutely awful in detecting sleep. I've been using mine almost a month, so if there any ML on sleep tracking(I wear them EVERY night) - I don't know, how much time it needs to learn.
Cons
1. Sometimes it can't correctly detect when I woke up, giving me extra 15-20 minutes of sleep(ex. I woke at 8:00, watch says 8:20)
2. It can't detect naps automatically. Yes you can input nap time in Galaxy Health, but why do I need to do it manually, if its's possible to detect (even my old not Samsung-band could do it)
3. I've come around many people on internet making posts(on reddit, Samsung forum) about "How bad this watches detect sleep phases". It usually tells me about ~20-40 minutes of deep sleep, which doesn't seems to be true. (You can read people comparing them with other watches, even polysomnography)
All of problems looks like software problems. But month after release we didn't get any fixes.
Cons
1. Sometimes it can't correctly detect when I woke up, giving me extra 15-20 minutes of sleep(ex. I woke at 8:00, watch says 8:20)
2. It can't detect naps automatically. Yes you can input nap time in Galaxy Health, but why do I need to do it manually, if its's possible to detect (even my old not Samsung-band could do it)
3. I've come around many people on internet making posts(on reddit, Samsung forum) about "How bad this watches detect sleep phases". It usually tells me about ~20-40 minutes of deep sleep, which doesn't seems to be true. (You can read people comparing them with other watches, even polysomnography)
All of problems looks like software problems. But month after release we didn't get any fixes.
Pros
1. Nice sport detection
2. Interesting interface
3. Amazing bezel
4. Battery life
1. Nice sport detection
2. Interesting interface
3. Amazing bezel
4. Battery life
Features
1
Performance
3
Design
4
Value
2
Response from Samsung USBy Debra, Social Commerce, September 14, 2023
Hey there Ikarona,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Check out the articles titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Samsung Health data does not sync" for some quick troubleshooting steps that you can take to resolve what you have been experiencing with your Galaxy Watch6 Classic. Please do not hesitate to contact Samsung Support if you would like any additional assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/troubleshooting/TSG01003270/
https://www.samsung.com/us/support/answer/ANS00090402/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Check out the articles titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Samsung Health data does not sync" for some quick troubleshooting steps that you can take to resolve what you have been experiencing with your Galaxy Watch6 Classic. Please do not hesitate to contact Samsung Support if you would like any additional assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/troubleshooting/TSG01003270/
https://www.samsung.com/us/support/answer/ANS00090402/
Written by a customer while visiting Samsung US
Customer Rating
5
return of the bezel!
on November 13, 2023
Posted by: mega350
[This review was collected as part of a promotion.] bringing back the rotating bezel has made for a significant upgrade from previous model. I've also noticed improvement in battery life and slightly better notification popups for texts... still feel like I have to flick my wrist way too hard and often to see messages displayed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than expected
on November 14, 2023
Posted by: EZsam1
[This review was collected as part of a promotion.] I switched from the watch3 to the watch6 and couldn't be happier about upgrading. It is much more responsive and it has the rotating bezel
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product has no battery life
on December 27, 2023
Posted by: Noreason
[This review was collected as part of a promotion.] Use for tracking steps and health. Battery life not what I expected:( was told at least 48 to 72 hours lucky to get 12 hours. Would think for the price you pay would be better. Want my old watch back.
Value
1
Response from Samsung USBy Social Commerce, December 29, 2023
Hi there Noreason,
Thanks for taking the opportunity to review your Samsung Galaxy Watch6 Classic. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do everything that you would like to do in your day. However, this all depends on how you use your watch. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 Classic may be experiencing battery drain or have decreased battery life. Sometimes, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time out of your schedule to learn more about how you can increase your watch's battery life. If you would like further assistance or if you have any questions after reviewing the provided resource, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Thanks for taking the opportunity to review your Samsung Galaxy Watch6 Classic. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do everything that you would like to do in your day. However, this all depends on how you use your watch. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 Classic may be experiencing battery drain or have decreased battery life. Sometimes, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time out of your schedule to learn more about how you can increase your watch's battery life. If you would like further assistance or if you have any questions after reviewing the provided resource, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful device
on March 17, 2024
Posted by: MarcyPitanga
[This review was collected as part of a promotion.] I bought the watch without much expectation but I was surprised by the capacity for tasks that can be performed with it. I like exercising and having all the time and calorie data. I can also have music control on my S23 and my tablet. I purchased 3 more bracelets to make a cool look. This is my first smartwatch and I really like the functions.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Its connectivity is slow and it crashes too often
on August 1, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Poor bluetooth range connectivity and battery life as well. Swivel is stiff now and it crashes too often.
Value
3
Response from Samsung USBy R&R Team, August 1, 2024
Thank you for sharing your feedback, Eduard. We always appreciate hearing from our valued customers as we strive to enhance our products and services. We noticed that you are reviewing the Galaxy Watch6 Classic. This smartwatch allows you to plan your bedtime, detect snoring, and track your sleep stages. Additionally, you can now enjoy even more comfortable sleep with the new superlight Fabric Band. However, we understand that you may be experiencing situations such as poor Bluetooth range, crashes, and battery drainage. We will provide some links to assist you in troubleshooting what you are experiencing and optimizing your Watch6 Classic's performance.
If you need any further assistance, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01209182/ (Bluetooth)
https://www.samsung.com/us/support/troubleshooting/TSG01003174/ (crashing)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
If you need any further assistance, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01209182/ (Bluetooth)
https://www.samsung.com/us/support/troubleshooting/TSG01003174/ (crashing)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US