Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
304
4 Stars
49
3 Stars
16
2 Stars
8
1 Star
37
86%of customers recommend this product.
(
185 out of
216)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
5
super good
on March 2, 2026
Posted by: pat230
from 230 durant st
Gender:Male
I LIVE IN old house i have now 2 air purifiers. dust is bad in older home . i have contruction on going so they help so much
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
It really does the job. It purifies.
on February 21, 2026
Posted by: Joy26
Gender:Female
Really purified the air we breathe. This machine detects all sorts of strange smells 100% will recommend.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Unfortunately not a very good filter.
on February 13, 2026
Posted by: Shabak
Gender:Male
Really doesn't work well with cigar smoke. The filter gets dirty very quickly so you have to constantly vacuum it to get rid of the particles. Not worth the price
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 14, 2026
Hi Shabak,
Thank you for taking the time to leave a review.
We're deeply sorry for the frustration caused by your Shark NeverChange Air Purifier. The constant cleaning of the filters and not working well with cigar smoke seems really annoying. We appreciate you bringing this to our attention. We'd take it onboard with us to improve our product's quality.
If you’d like to speak with us further, please visit the link here: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Thank you for taking the time to leave a review.
We're deeply sorry for the frustration caused by your Shark NeverChange Air Purifier. The constant cleaning of the filters and not working well with cigar smoke seems really annoying. We appreciate you bringing this to our attention. We'd take it onboard with us to improve our product's quality.
If you’d like to speak with us further, please visit the link here: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Replacement filter never in stock
on February 12, 2026
Posted by: Gina775
from Nevada
Gender:Female
Bought this and now for almost a year I haven’t been able to get a new filter to replace the old one. Extremely frustrating when you can’t get the replacement you need especially when you live in a wild fire prone area in summer . You must have replacement items available or it makes the product expensive and useless!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 14, 2026
Hello Gina,
Thank you for taking the time to leave a review.
We're devastated to hear how difficult it has been to find a replacement filter. We completely understand how frustrating and concerning this is, particularly when you rely on your purifier during wildfire season. Please note that our team is working diligently to replenish stocks, and we know how much this impacts both the value and usefulness of your product. When you have a moment, please reach out to our support team via the link below, and we’ll look into availability options or alternative solutions to make sure this issue is resolved promptly.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're devastated to hear how difficult it has been to find a replacement filter. We completely understand how frustrating and concerning this is, particularly when you rely on your purifier during wildfire season. Please note that our team is working diligently to replenish stocks, and we know how much this impacts both the value and usefulness of your product. When you have a moment, please reach out to our support team via the link below, and we’ll look into availability options or alternative solutions to make sure this issue is resolved promptly.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Freshens the air, looks great.
on February 6, 2026
Posted by: Immrick
I like it a lot, I purchased the Air Purifier MAX and one Large Room Purifier. Only suggestion is to include the remote with the purifier purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great product.
on February 1, 2026
Posted by: Candiac
from Lafayette GA
Gender:Female
I’ve had it for a few weeks and it works well. Getting the hepa filter out to take the bag off was a little difficult the first time. The smell neutralizing could be a little better but over all I am very happy with my purchase. It filter the smoke out of the kitchen from cooking on my cast iron really quickly. The pet smell has definitely improved , we own 3 Rottweilers.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Put this one in, coach!
on January 31, 2026
Posted by: Dub80
Gender:Female
Got this to replace an old HnyWl that was outdated. Just pulling it out of the box i knew it was a powerhouse. I was surprised that it immediately read 100% and was concerned ab accuracy. However when we had something overflow in the oven, causing some smoke, it immediately went to 0 and you could see it slowly come back as the air got cleaner.
Also, love that it doesn't take 3/4 filters that have to be replaced immediately after installing.
Also, I am a huge Shark/Ninja fan and slowly replacing everything we can with their products. Haven't made a bad decision on that to date!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Need a filter.
on January 29, 2026
Posted by: Shark user#1
from League City, TX
Gender:Female
It isn’t working. Looking for a filter. Bought this one about a year ago and can’t figure out where to purchase a filter. We had a Dyson and it doesn’t work at all
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 30, 2026
Hi there,
Thank you so much for taking the time to share your review.
We’re truly sorry to hear that you’re having trouble locating a replacement filter for your Shark air purifier. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we’ll be sharing your feedback with the appropriate teams so we can work toward improving your experience. In the meantime, you can check for availability through our authorized retailers, such as Amazon.
If there’s anything we can do to support you or if you’d like to share additional feedback, we’re here to help. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean.
Thank you so much for taking the time to share your review.
We’re truly sorry to hear that you’re having trouble locating a replacement filter for your Shark air purifier. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we’ll be sharing your feedback with the appropriate teams so we can work toward improving your experience. In the meantime, you can check for availability through our authorized retailers, such as Amazon.
If there’s anything we can do to support you or if you’d like to share additional feedback, we’re here to help. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean.
Written by a customer while visiting sharkninja.com