Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(402 Reviews)
Rating breakdown 402 reviews
5 Stars
296
4 Stars
48
3 Stars
16
2 Stars
7
1 Star
35
86%of customers recommend this product.
(
181 out of
211)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
5
Freshens the air, looks great.
on February 6, 2026
Posted by: Immrick
I like it a lot, I purchased the Air Purifier MAX and one Large Room Purifier. Only suggestion is to include the remote with the purifier purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great product.
on February 1, 2026
Posted by: Candiac
from Lafayette GA
Gender:Female
I’ve had it for a few weeks and it works well. Getting the hepa filter out to take the bag off was a little difficult the first time. The smell neutralizing could be a little better but over all I am very happy with my purchase. It filter the smoke out of the kitchen from cooking on my cast iron really quickly. The pet smell has definitely improved , we own 3 Rottweilers.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Put this one in, coach!
on January 31, 2026
Posted by: Dub80
Gender:Female
Got this to replace an old HnyWl that was outdated. Just pulling it out of the box i knew it was a powerhouse. I was surprised that it immediately read 100% and was concerned ab accuracy. However when we had something overflow in the oven, causing some smoke, it immediately went to 0 and you could see it slowly come back as the air got cleaner.
Also, love that it doesn't take 3/4 filters that have to be replaced immediately after installing.
Also, I am a huge Shark/Ninja fan and slowly replacing everything we can with their products. Haven't made a bad decision on that to date!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Need a filter.
on January 29, 2026
Posted by: Shark user#1
from League City, TX
Gender:Female
It isn’t working. Looking for a filter. Bought this one about a year ago and can’t figure out where to purchase a filter. We had a Dyson and it doesn’t work at all
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 30, 2026
Hi there,
Thank you so much for taking the time to share your review.
We’re truly sorry to hear that you’re having trouble locating a replacement filter for your Shark air purifier. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we’ll be sharing your feedback with the appropriate teams so we can work toward improving your experience. In the meantime, you can check for availability through our authorized retailers, such as Amazon.
If there’s anything we can do to support you or if you’d like to share additional feedback, we’re here to help. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean.
Thank you so much for taking the time to share your review.
We’re truly sorry to hear that you’re having trouble locating a replacement filter for your Shark air purifier. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we’ll be sharing your feedback with the appropriate teams so we can work toward improving your experience. In the meantime, you can check for availability through our authorized retailers, such as Amazon.
If there’s anything we can do to support you or if you’d like to share additional feedback, we’re here to help. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean.
Written by a customer while visiting sharkninja.com
Customer Rating
1
on January 29, 2026
Posted by: Freeman56
from Mandeville, LA
Gender:Male
Was really hoping this would solve our problems so we bought 2 units. Been running for about 3 weeks now and no change in air quality. Have noticed fine dust building up on the air purifier. Only noticed the air quality dropped when I burned pecans on the stove. Other than that it’s stays on 100% even with 2 bigs dogs in the house.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi Freeman,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that the air purifiers have not met your expectations and understand how disappointing it can be when you don’t notice the improvement you were hoping for, especially after purchasing multiple units.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. We recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide
If the steps in the guide do not resolve your concerns, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re sorry to hear that the air purifiers have not met your expectations and understand how disappointing it can be when you don’t notice the improvement you were hoping for, especially after purchasing multiple units.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. We recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide
If the steps in the guide do not resolve your concerns, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
4
Features are working
on January 22, 2026
Posted by: MERMAN
from Albuquerque, NM
Gender:Male
Certainly works as advertised, we are very happy at this point
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
5 year filter, more like less than a year.
on January 17, 2026
Posted by: B. Kelley
from Tennessee
Gender:Female
Worked great for 6 months, filter is supposed to last 5 years and I cleaned the outside filters regularly and both are already not working because I need new filters for my big one and the small one I got for my bedroom.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 19, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that you're experiencing issues with your Shark air purifier, and the filter needs replacing after only 6 months. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we will share your feedback with the appropriate internal teams.
To help maximize your air purifier’s performance and extend filter life, Shark recommends keeping the unit in AUTO mode. Once 100% clean air is maintained for 10 minutes in AUTO mode, the purifier will automatically enter ECO mode to further optimize filter efficiency and longevity.
Additionally, to help extend the life of the HEPA filter, we recommend reorienting it every three months. Simply remove the HEPA filter, turn it upside down, and reinsert it so the side that was previously on top is now on the bottom. This helps evenly distribute captured particles throughout the filter and supports longer‑lasting performance.
In the meantime, we suggest reviewing our self‑help troubleshooting guide below for assistance with the issue you’re experiencing:
https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide
If the issue persists after following the suggested steps, please refer to the instructions at the end of the guide to contact our support team.
Kind regards,
Shark Clean NA.
Thank you for taking the time to leave a review.
We’re truly sorry to hear that you're experiencing issues with your Shark air purifier, and the filter needs replacing after only 6 months. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we will share your feedback with the appropriate internal teams.
To help maximize your air purifier’s performance and extend filter life, Shark recommends keeping the unit in AUTO mode. Once 100% clean air is maintained for 10 minutes in AUTO mode, the purifier will automatically enter ECO mode to further optimize filter efficiency and longevity.
Additionally, to help extend the life of the HEPA filter, we recommend reorienting it every three months. Simply remove the HEPA filter, turn it upside down, and reinsert it so the side that was previously on top is now on the bottom. This helps evenly distribute captured particles throughout the filter and supports longer‑lasting performance.
In the meantime, we suggest reviewing our self‑help troubleshooting guide below for assistance with the issue you’re experiencing:
https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide
If the issue persists after following the suggested steps, please refer to the instructions at the end of the guide to contact our support team.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great, especially with one GS German Sheppar
on January 10, 2026
Posted by: OHTX
from Texas
Gender:Male
Works great, especially with one GS German Sheppard 3-year-old. Easy setup and working great removes all odors in the entire living room and dining area as well! Recommend purchase!
Written by a customer while visiting sharkninja.com