Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(375 Reviews)
Rating breakdown 375 reviews
5 Stars
277
4 Stars
45
3 Stars
15
2 Stars
6
1 Star
32
85%of customers recommend this product.
(
176 out of
206)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
5
Great features and clears out in about a hour
on June 22, 2025
Posted by: Amanda
from Mn
Gender:Female
I've had this running a few weeks now it works well and does the job with the Canada fires. I got it on sale or I'd of never paid full price. I think it was still a little costly. But it works well and so far no issues at all
Written by a customer while visiting sharkninja.com
Customer Rating
5
Replacement Shark Air Purifier
on September 22, 2025
Posted by: Mike G
from Virginia Beach, VA
Gender:Male
This Air Purifier Max was a replacement for a prior air purifier purchase that the air sensor became defective. Shark replaced my air purifier under warranty with a better HP302 model. It was received very quickly and is working Great. I highly recommend Shark products and specifically their Air Purifier Max HP302. They stand behind their products.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not goodThe sensor never went higher than 86%...
on September 22, 2025
Posted by: iroc
The sensor never went higher than 86%... I will return and try another brand
Response from sharkninja.comBy SharkNinja, September 22, 2025
Hi Iroc, Thank you for taking the time to leave a review and share your experience with the Shark NeverChange Air Purifier. We’re sorry to hear that the sensor never went higher than 86%. We understand how disappointing this can be. If you haven’t already, please check our troubleshooting guide, which covers common sensor issues and solutions: https://support.sharkclean.com/hc/en-us/articles/13078360838812-HP150-Series-Shark-NeverChange-Air-Purifier-Troubleshooting-Guide. If the troubleshooting steps do not resolve the issue, the guide will direct you to our Customer Care line for further assistance. We appreciate you giving Shark a try, and we’re here if you have any further questions or need support with your return. Kind regards, Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Feel the same as Aussmom below.
on October 3, 2025
Posted by: Chalupa559
from CA
Gender:Female
Just as Aussmom said... there is no pet hair and my house remains dusty. I have 2 that cover 1400 in a 1400 sq ft house. The furniture within reach of the unit has a dust layer. The air indicator only changes when I cook. Im running 24/7, check the screens often. The neutralizer is done already. Haven't had them a month yet. I was hoping to walk into a house with less odor and dust.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 6, 2025
Hi there,\nThank you so much for sharing your experience — we’re truly saddened to hear that things haven’t gone as expected. We understand how important clean air and a dust-free home are, especially with pets, and we appreciate the care you’ve taken in running your units continuously and checking the filters regularly.\nIf the air quality indicator only reacts during cooking and you're still noticing dust and odors, it may suggest the units aren’t circulating air effectively throughout your space. We’d love the opportunity to troubleshoot this with you and make sure your purifiers are performing at their best.\nPlease reach out to our support team at 1-855-427-5127, and mention this review so we can prioritize your case. We’re here to help and committed to making this right.\nThank you again for your feedback — it helps us improve and serve you better.\nKindly,\nShark Clean US\n
Written by a customer while visiting sharkninja.com
Customer Rating
5
SharkNinja is outstanding
on October 26, 2025
Posted by: NinjaBabe
from Dallas Texas
Gender:Female
Love Love this product. The max purifier is the best!!!!! Cant believe we did not have this machine years ago
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Scam
on October 21, 2025
Posted by: Don't work
from Fl
Gender:Female
I have had it about 2maybe 3 weeks now & ive seen NO difference? It ALWAYS says 100 air which i k ow is false! I have 7 pups & none of the filters have been dirty with dust,hair which we have a lot or anything! I just feel like it blows out scent periodically & thats it!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 23, 2025
Hi there,
Thank you for sharing your experience. We’re truly disappointed to hear that your NeverChange Air Purifier hasn’t delivered the results you expected, especially in a home with multiple pets where clean air is so important.
The purifier is designed to monitor air quality and adjust accordingly, but if it’s consistently reading 100 with no visible filter change, it may not be functioning properly. We’d love the opportunity to troubleshoot this with you and ensure everything is working as it should.
Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service.
Warm regards,
Shark Clean US
Thank you for sharing your experience. We’re truly disappointed to hear that your NeverChange Air Purifier hasn’t delivered the results you expected, especially in a home with multiple pets where clean air is so important.
The purifier is designed to monitor air quality and adjust accordingly, but if it’s consistently reading 100 with no visible filter change, it may not be functioning properly. We’d love the opportunity to troubleshoot this with you and ensure everything is working as it should.
Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Quiet!
on October 26, 2025
Posted by: mbarn
from Amarillo, Tx
Gender:Female
Very pleased with this air purifier! Easy to get it going. Very quiet. Notice my husband’s sneezing has slowed, so I feel this has helped with the air.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Filter has not lived up to expectations
on October 26, 2025
Posted by: fred21
I purchased The NeverChange on Apr 15, 2025 and the filter is down ro 15%. I expected it to last much longer
Response from sharkninja.comBy SharkNinja, October 26, 2025
Hi Fred,
Thank you for your review, and we’re sorry to hear that your filter is already down to 15% after just six months of use. The NeverChange Air Purifier MAX is designed to deliver long-lasting performance, and we understand how disappointing it can be when expectations aren’t met. Please reach out to our Customer Support team at 1-855-427-5127 so we can look into your specific case and offer assistance. We’re here to help and appreciate your feedback, it helps us improve our products and service.
Thank you for choosing Shark.
Warm regards,
Shark Clean US
Thank you for your review, and we’re sorry to hear that your filter is already down to 15% after just six months of use. The NeverChange Air Purifier MAX is designed to deliver long-lasting performance, and we understand how disappointing it can be when expectations aren’t met. Please reach out to our Customer Support team at 1-855-427-5127 so we can look into your specific case and offer assistance. We’re here to help and appreciate your feedback, it helps us improve our products and service.
Thank you for choosing Shark.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com