Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(402 Reviews)
Rating breakdown 402 reviews
5 Stars
296
4 Stars
48
3 Stars
16
2 Stars
7
1 Star
35
86%of customers recommend this product.
(
181 out of
211)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
3
Sad Warranty attemp
on April 17, 2026
Posted by: warranty replacement bad
from Nebraska
Gender:Female
The Air purifier is good. But, it was Shark's lame attempt at replacing a 3-in-one on warranty. So sadly disappointed in them. I do appreciate the effort. SO be careful if you have warranty issues. They don't always deliver what you want/need.
Response from sharkninja.comBy SharkNinja, April 17, 2026
Hi there,
Thank you for taking the time to leave a review and share your customer experience. We recognize how important it is for a warranty replacement to fully meet your needs. While we’re glad to hear the air purifier itself is working well, your feedback regarding the overall replacement experience is valuable to us and has been shared with the relevant teams internally for review.
If you’d like to discuss this further or need additional assistance, our Customer Care team would be happy to support you. Please feel free to reach out to us at:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home.
Thank you for taking the time to leave a review and share your customer experience. We recognize how important it is for a warranty replacement to fully meet your needs. While we’re glad to hear the air purifier itself is working well, your feedback regarding the overall replacement experience is valuable to us and has been shared with the relevant teams internally for review.
If you’d like to discuss this further or need additional assistance, our Customer Care team would be happy to support you. Please feel free to reach out to us at:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Two removable filters
on April 15, 2026
Posted by: chloe2k62
Gender:Female
I got the Shark NeverChange MAX 1200 Sq Ft HEPA Air Purifier and I'm totally loving it. The air really does smell fresh. I never knew that clean air could have a scent. Just yesterday, I was using my air fryer and it dropped to 65! It's on auto so it turns it up when it needs to. It's super quiet, I don't even notice it's running unless I stand right next to it. I'm considering getting a smaller one for my bedroom. I totally recommend it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great
on April 14, 2026
Posted by: Thismakesnotwanttoreview
from Palmdale ca
Gender:Female
It's quick at detecting. When we're cooking it ups the force of air.gets rid of the smell quickly. Same for other smells.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect size
on April 11, 2026
Posted by: MKUltra
from California
Gender:Female
Its been a perfect fit for our 1 bedroom apartment.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Its ok but prefer previous model
on April 4, 2026
Posted by: Review12
from Usa
Gender:Female
I have had this model for a few weeks now, I had the heater and fan combo before and this is what they sent me as a replacement when my other one stopped working. It works ok, I actually think it doesn't work as well as the last one because when we cook this one doesn't go on right away like the last one did. Other than this it seems to filter the air well. I miss the fan and heater function. My hope is that this one will last longer than the last one did.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 7, 2026
Hi there,
Thank you for taking the time to leave a review.
We understand how adjustments can be disappointing when transitioning from a unit with fan and heater functionality to a different model, especially when it doesn’t respond quite the same during cooking.
We’re glad to hear the unit is filtering the air well, and we appreciate your honest comparison to your previous model. Your feedback about performance and missing features is valuable and will be shared with our product team.
Please rest assured that we’re here to support you if you notice any changes in performance or have concerns over time. If you’d like us to take a closer look at how your unit is operating or have any questions, our Customer Support team is always happy to help:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We understand how adjustments can be disappointing when transitioning from a unit with fan and heater functionality to a different model, especially when it doesn’t respond quite the same during cooking.
We’re glad to hear the unit is filtering the air well, and we appreciate your honest comparison to your previous model. Your feedback about performance and missing features is valuable and will be shared with our product team.
Please rest assured that we’re here to support you if you notice any changes in performance or have concerns over time. If you’d like us to take a closer look at how your unit is operating or have any questions, our Customer Support team is always happy to help:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
A Must For Clean Air.
on April 2, 2026
Posted by: Stephy Steph
Gender:Female
This filter does a very good job of purifying the quality of air in your home. It’s very easy to set up clean up is a snap. Just remove all the filters and wash them with soap and water and it’s ready to use after they are dried. As someone who has allergies and asthma I recommend this product for those who have respiratory conditions. I really like how it has a digital display which indicates the level of the air quality in your hole. It’s very good to use in the kitchen to remove air borne odors or air pollutants after cooking.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Air Purifier Review
on April 1, 2026
Posted by: 215_Edd
Gender:Male
I’ve been using the Shark air purifier for a bit now, and honestly, it’s been a great addition to my room. Right away, I noticed how quickly it starts cleaning the air—the display shows real-time air quality, which is actually pretty cool to watch.
One thing I really like is how quiet it is. Even when it ramps up, it’s not annoying, so I can leave it running while I sleep or chill. The design is also clean and modern, so it doesn’t look out of place at all.
I have it set up near my window AC unit, and it definitely helps keep the air feeling fresher, especially with dust or stuff coming in from outside. The airflow is strong, and it seems to pick up particles fast.
Another plus is the “NeverChange” filter system—it saves money since you don’t have to replace filters constantly, which is a big win long term.
Overall, I’d definitely recommend it if you want cleaner air, less dust, and a noticeable difference in air quality.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Allergies Dramatically Improved
on March 30, 2026
Posted by: Dyingofallergies2026
from NC
Gender:Female
My allergies have gotten so much better since purchasing! So much so I am tempted to stay inside! Does say air quality is 100% a lot, but I always run it after opening doors.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com